NTB15-009d

Classification:
Reference:
EL15-002d
Date:
NTB15-009d
December 20, 2016
NAVIGATION SYMPTOMS WHEN SD CARD IS MISSING
OR WRONG CARD INSTALLED
This bulletin has been amended. The APPLIED VEHICLES section has been revised.
No other changes have been made. Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2015-2017 Murano (Z52)
2016 Murano Hybrid (Z52)
2016-2017 LEAF (ZE0)
2016-2017 Maxima (A36)
2017 GT-R (R35)
SERVICE INFORMATION
Please share this bulletin with “sales staff” and staff associated with maintaining
dealer stock vehicles.
If an SD Map Card is removed from a Navigation/audio unit for any reason, the card MUST
be returned to only the Navigation/audio unit that it came out of.
SD Map Cards have data on them that is specific to the Navigation/audio unit that they are
originally from, and may cause operational errors if installed into Navigation/audio units that
they are not compatible with.
 Keep track of any SD Map Cards that are removed from the vehicle by VIN, and
return only to the same vehicle that it was removed from.
 Do not remove the SD Map Card when returning the Navi/audio head unit for parts
warranty. Head units must be returned with correct SD Map Cards or dealer will be
charged back.
If the SD Map Card is not present in the Navi/audio unit, the following symptoms will
be present:

“Info”, “Map”, and “Navi” will be grayed out on the lower bar and cannot be selected.
(continued on page 2)
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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
Presets will be cleared after each key cycle. Presets are saved on the SD Map Card
and will be transferred with the SD Map Card.

Saved Bluetooth® devices are not shown.

SXM (satellite audio) source cannot be selected.

With “Audio OFF”, navigation boots up after every key cycle and volume will default
to the lowest setting.

Settings Data are stored on the SD Map Card and will not be saved.
If the wrong SD Map Card has been inserted into the Navi/audio unit:

A “Navigation Launching Failed” screen will be shown (Figure 1). For example,
this will occur if a “596” SD Map Card is installed in a version “592” vehicle
(ApplicationN, Figure 1).
Figure 1
If the SD Map Card has been removed from a Navigation/audio unit and was:

Mixed up with other SD Map Cards
Continue to insert individual SD Map Cards until one can be found that the error
message in Figure 1 is not displayed.
NOTE: There are no visual differences printed on the outside of individual SD Map
Cards to distinguish between the different versions.

Lost
Order a new SD Map Card from Nissan. This is not covered under warranty.
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NTB15-009d
Installing a New Map SD Card
IMPORTANT:

DO NOT update through the self-diagnostic menu. This will corrupt the new
Map SD Card and will not be covered under warranty. The update will be
automatically performed when the card is initially installed, before the
Navigation/audio unit resumes operation.

A new Map SD Card will only update 1 Navigation/audio unit.

Do not transfer the new Map SD Card to any other Navigation/audio unit other than
the one that has been updated.

Installing a new Map SD Card will clear all presets.
1. Push the ignition/power switch to OFF.
2. Confirm the new Map SD Card is in the
“UNLOCKED” position. See Figure 2.
UNLOCKED
position
3. Insert the new Map SD Card into the
Navigation/audio unit’s SD card slot.
Figure 2
4. Confirm the parking brake is set and start the engine/place the vehicle in READY mode.
NOTE: Leave the vehicle running/ON during the update to prevent the Retained
Accessory Power (RAP) from turning OFF the Navigation/audio unit.
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NTB15-009d
5. The update will start automatically. Confirm that the screen in Figure 3 is present.

During the update several other similar screens will also be displayed.

The total update will take approximately 15 minutes to complete.
Figure 3
6. When the update has completed, the screen in Figure 4 will be displayed.
Figure 4
7. Push the ignition/power switch to OFF.
8. Start the engine/place the vehicle in READY mode and let the Navigation/audio unit
boot up.
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NTB15-009d