NTB15-001d

Classification:
Reference:
EL14-057d
Date:
NTB15-001d
July 25, 2017
AV CONTROL UNIT REPLACEMENT
This bulletin has been amended. Changes have been made throughout.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2017 GT-R (R35)
2016-2017 LEAF (ZE0)
2016-2017 Maxima (A36)
2015-2017 Murano (Z52)
2016 Murano Hybrid (Z52)
Vehicles equipped
with Navigation
SERVICE INFORMATION
If the AV control unit needs to be replaced in an Applied Vehicle for any reason:

Follow the Service Procedure in this bulletin to make sure all necessary configurations
and registration are completed correctly.
NOTE:

Do not remove the SD Map Card when returning the Navigation/audio head unit
for parts warranty. Head units must be returned with correct SD Map Cards
or the dealer will be charged back.

The Apps mode will not function if the AV control unit registration code is not
registered.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you
believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to
determine if this applies to your vehicle.
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SERVICE PROCEDURE
Before starting, make sure your ASIST has been synchronized to the current date and all
CONSULT-III (C-III) plus upgrades have been installed.
Parts of this Procedure
PART 1: Write Down Information Located on the New / Replacement AV Control Unit
PART 2: Record Multi AV Configuration Values of the Original AV Control Unit
PART 3: Replace the AV Control Unit
PART 4: Check Replacement AV Control Unit Configuration
PART 5: Configure the Multi AV System / AV Control Unit
PART 6: Manually Configure the Multi AV System / AV Control Unit (if needed)
PART 7: Clear Codes and Check AV System Operation
PART 8: Register the Replacement AV Control Unit
PART 1:
Write Down Information Located on the New / Replacement AV Control Unit
1. On the replacement AV control unit’s label, locate and write down the following information:
a. Registration code
b. Part number (25915-XXXXX)
c. Model number



Registration
code (a)
Registration code, AV control unit
part number, and model number
locations are shown in Figure 1.
xxxxxx
The registration code will be
supplied to Nissan Owner Services
later in this procedure.
xxxxxx
xxxx
The AV control unit part number
and the model number should be
provided to Clarion if/when
replacing the AV control unit.
Part number (b)
Model
number (c)
Figure 1
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PART 2:
Record Multi AV Configuration Values of the Original AV Control Unit
2. Make sure the shift selector is in Park.
3. Set the parking brake.
4. Connect the C-III plus VI to the vehicle.
5. Connect the GR8 to the 12V battery and set to ECM Power Supply Mode.
6. Turn the ignition ON, engine OFF. For LEAF, push the vehicle power switch twice to ON
mode.
7. Open C-III plus on the CONSULT PC.
8. Select Re/programming Configuration.
Step
8
Figure 2
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NTB15-001d
9. Read the Precautions.

When finished, touch the
Confirmed instructions box to
insert a check mark, and then
select Next.
Step
9
Figure 3
10. Select the Manual Selection
(Vehicle Name) tab, and then
select the applicable Vehicle Name
and Model Year.
NOTE: If the screen shown in
Figure 4 does not display, proceed
to step 12.
Step
10
Step
11
11. Select Select.
Figure 4
12. Confirm the correct Vehicle Name
and Model Year are displayed.
When finished, select Confirm.
Step
12
Figure 5
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13. After system call completes,
confirm the correct VIN is
displayed.
When finished, select Confirm.
NOTE: If the VIN displayed is
incorrect, input the correct VIN.
When finished, select Confirm.
Step
13
Figure 6
14. Select MULTI AV.
Step
14
Figure 7
15. Select Before ECU Replacement.
Step
15
Figure 8
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NTB15-001d
16. Confirm current configuration and
print or write it down.
Example

Use the scroll arrow if more
than one page of information
is available.
Write down / print this
information
NOTE: Configurable options will
differ between models. Your
screen may look different.
Step
16
17. Select Save.
Figure 9
Step
17
NOTE:

If the configuration data
cannot be read or saved,
continue with the procdure,
(PART 3).

Later in the procedure, manual
configuration will be needed.
xxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxx
18. Select End.

xxxxxxxx
C-III plus will return to the
Home screen.
Figure 10
Step
18
PART 3:
Replace the AV Control Unit
19. Replace the AV control unit.

Refer to the ESM, section AV-Audio Visual & Navigation System, for replacement
information.
IMPORTANT: Before installing the new AV control unit, make sure to write down the
registration code. See PART 1 on page 2.
NOTE: Do not remove the SD Map Card when returning the Navigation/audio head unit for
parts warranty. Head units must be returned with correct SD Map Cards or the dealer will
be charged back.
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PART 4:
Check Replacement AV Control Unit Configuration
NOTE: To properly configure the replacement AV control unit, the ITM Configuration Part
Number must match the ITM Part Number.
For GT-R, Maxima, Murano, and Murano Hybrid vehicles, proceed to step 27.
LEAF Vehicles ONLY:
20. With the replacement AV control unit installed, set the parking brake, and then push the
vehicle power switch twice to ON mode.
21. Leave the audio unit OFF.
22. Press the “MAP/VOICE” button 3 times.
23. Press the audio system “PWR” button 2 times.
NOTE: Press the power button slow enough so that the system turns ON and then OFF,
but not too slow or it will not enter the System Diagnostic Menu.
24. Press the “MAP/VOICE” button once.
MAP/
VOICE
button
PWR
button
Figure 11
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NTB15-001d
25. When the screen in Figure 12 appears, select Confirmation/Adjustment.
26. Proceed to step 31, below.
Step
25
Figure 12
GT-R, Maxima, Murano, and Murano Hybrid vehicles:
27. With the replacement AV control unit installed, put the ignition switch in Accessory (ACC)
mode.
28. Leave the audio unit OFF.
29. Press and hold the “Menu” button while rotating the volume button three clicks
counterclockwise, three clicks clockwise, and then three clicks counterclockwise.

Release the “Menu” button.
30. When the screen in Figure 13 appears, select Confirmation/Adjustment.
31. Select Version Information.

Use the scroll arrows to access Version Information (see Figure 14).
Step
30
Step
31
Scroll
arrows
Figure 13
Figure 14
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NTB15-001d
32. If the ITM Configuration Part Number
matches the ITM Part Number,
configuration can be performed.

For Auto Configuration, go to PART 5,
below.

If the configuration data did not save
(see step 17 page 6) go to PART 6 Manually Configure the Multi AV
System / AV Control Unit on page 10.
Figure 15
33. If the ITM Configuration Part Number
does NOT match the ITM Part Number,
configuration needs to be cleared.
 Go to page 16, Clearing Configuration.
PART 5:
Configure the Multi AV System
34. Navigate C-III plus to the screen
shown in Figure 16 by performing
steps 4-13 on pages 3-5.
35. Select Confirm.
Step
35
Figure 16
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36. Select OK.
After performing step 36:
If an error message does not display:

Proceed to page 15, step 51.
If an error message does display:

Proceed to PART 6: Manually
Configure the Multi AV
System (if needed), below.
Figure 17
Step
36
PART 6:
Manually Configure the Multi AV System / AV Control Unit (if needed)
NOTE: PART 6 is needed only if the configuration data did not save (see step 17 on page 6),
or if auto configuration in PART 5 did not work correctly.
37. Select Re/programming
Configuration.
NOTE: If the screen in Figure 18 is
not displayed, click on the Home
icon.
Step
37
Figure 18
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NTB15-001d
38. Read the Precautions.

When finished, touch the
“Confirmed instructions” box to
insert a check mark, and then
select Next.
Step
38
Figure 19
39. Select the Manual Selection
(Vehicle Name) tab, and then select
the applicable Vehicle Name and
Model Year.
NOTE: If the screen shown in Figure
20 does not display, proceed to step
42.
Step
39
Step
40
40. Select Select.
Figure 20
41. Confirm the correct Vehicle Name
and Model Year are displayed.
When finished, select Confirm.
xxxxxxxxxxxxx
xxxxxxx
xxxxxxx
Step
41
Figure 21
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42. Confirm the correct VIN is
displayed.
When finished, select Confirm.
NOTE: If the VIN displayed is
incorrect, input the correct VIN.
When finished, select Confirm.
Step
42
Figure 22
43. Select MULTI AV.
Step
43
Figure 23
44. Select After ECU Replacement.
Step
44
Figure 24
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NTB15-001d
45. Select Manual selection.
Step
45
Figure 25
46. Use the drop down menus to select
the configuration options that were
printed or written down in step 16.

Use the scroll arrow if more than
one page of information is
available.
Example
Step
46
NOTE: Configurable options will
differ between models. Your screen
may look different than Figure 26.
47. Select Next.
Figure 26
Step
47
NOTE: If configuration is competed with incorrect Setting Values, you must clear the
configuration (see Clearing Configuration [if needed] on page 16), and then perform the
manual configuration (PART 6) again.
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48. Confirm the configuration displayed
is correct, and then select OK.
Step
48
Figure 27
49. Select End.
Figure 28
Step
49
50. Turn the ignition OFF, start the engine, and then wait for about 30 seconds. For LEAF,
push the vehicle power switch to OFF mode, then READY mode, and wait for about 30
seconds.
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PART 7:
Clear Codes and Check AV System Operation
51. Use C-III plus to clear any codes from the Multi AV system:
a. Select Home on the C-III plus screen.
b. Select Diagnosis (One System) > Multi AV > Self Diagnosis Results.
c. Clear any codes that may be present.
52. Close C-III plus and disconnect the plus VI from the vehicle.
53. Check that the operation of the AV system and, if equipped, RearView Monitor camera
images (fixed guide lines and predictive course lines) are normal.
NOTE: If the clock time is incorrect after completing configuration, drive the vehicle on a
road recognized by the navigation system until it resets.
PART 8:
Register the Replacement AV Control Unit
54. Using the registration code written down in PART 1 on page 2, register the replacement AV
control unit by calling Nissan Owner Services at:
1-855-426-6628

Listen to the prompts, and then select the option for the “Nissan Connect Specialist.”

During the call you will be asked for the registration code. The Nissan Connect
Specialist will then walk you through the steps required to register the AV control unit.

Nissan Owner Services hours of operation are:
Monday – Saturday: 8:00 A.M. to Midnight EST
Closed Thanksgiving, Christmas, and New Years Day
IMPORTANT: Step 54 MUST be performed to register the replacement AV control unit. If
this step is not performed, the Nissan Apps feature – if the vehicle has an active subscription –
will not function. Perform this step even if the vehicle does not have an active subscription, as
future enrollment will also be affected.
55. Disconnect the GR8 from the 12V battery.
AV control unit replacement is now complete.
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Clearing Configuration (if needed)
NOTE: If an AV control unit is configured incorrectly, you must clear the current configuration
before attempting to configure again.
To clear configuration:
For GT-R, Maxima, Murano, and Murano Hybrid vehicles, proceed to step 8a.
LEAF Vehicles ONLY:
1a. Set the parking brake, and then push the vehicle power switch twice to ON mode.
2a. Leave the audio unit OFF.
3a. Press the “MAP/VOICE” button 3 times.
4a. Press the audio system “PWR” button 2 times.
NOTE: Press the power button slow enough so that the system turns ON and then OFF,
but not too slow or it will not enter the System Diagnosic Menu.
5a. Press the “MAP/VOICE” button once.
MAP/
VOICE
button
PWR
button
Figure 1a
6a. When the screen in Figure 2a
appears, select
Confirmation/Adjustment.
Step
6a
7a. Proceed to step 12a on page 17.
Figure 2a
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GT-R, Maxima, Murano, and Murano Hybrid vehicles:
8a. Put the ignition switch in Accessory (ACC) mode.
9a. Leave the audio unit OFF.
10a. Press and hold the “Menu” button while rotating volume button three clicks
counterclockwise, three clicks clockwise, and then three clicks counterclockwise.

Release the “Menu” button.
11a. Select Confirmation/Adjustment.
Step
11a
Figure 3a
12a. Select Initialise Settings.
 Use the scroll arrows to access
Initialise Settings (see Figure 4a).
Step
12a
Scroll
arrows
Figure 4a
13a. Select Factory Configuration Data
Initialisation.
Step
13a
Figure 5a
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NTB15-001d
14a.
Select Yes.
Step
14a
Figure 6a
15a.

Select Yes.
Configuration is now cleared.
Step
15a
Figure 7a
16a. Once configuration has been cleared, perform auto or manual configuration, as it applies.
 For auto configuration, go to PART 5 on page 9.
 For manual configuration, go to PART 6 on page 10.
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