T-SB-0279-17

T-SB-0279-17
September 8, 2017
Entune Audio Head Unit Software Update (Panasonic)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2016 - 2017
4Runner, Avalon, Avalon
HV, Highlander, Highlander
HV, Prius, Sequoia, Sienna,
Tacoma, Tundra
2017
Prius Prime, Prius V
ADDITIONAL INFORMATION
SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. T-SB-0103-16.
The entire bulletin has been updated.
Service Bulletin No. T-SB-0103-16 is obsolete and any printed versions should be discarded.
Be sure to review the entire content of this bulletin before proceeding.
Introduction
Some 2016 – 2017 model year vehicles equipped with Entune™ Audio (version 01013E),
Entune™ Audio Plus (version 010156 or 01015C), or Entune™ Premium Audio (version 010171
or 010170 or 01017D) may exhibit one or more of the following conditions:

Head unit reboots at a specific location

Destination Search app operates abnormally

Rebooting is caused by no songs on the USB connected iPhone

There is a one-time reboot after ignition is cycled to “ACC-ON”

Audio stays muted after the key is cycled
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Entune Audio Head Unit Software Update (Panasonic)
Introduction (Continued)
Some 2016 – 2017 model year vehicles equipped with Entune™ Audio (version 010144),
Entune™ Audio Plus (version 01015E), Entune™ Premium Audio (version 010182), or earlier
may exhibit one or more of the following conditions:

Head unit reboots intermittently

Half blank screen appears when on the maintenance screen and shifting to Reverse

Screen freezes during an incoming phone call

Incorrect time is displayed in the diagnostic menu

Radio station information does not match radio station that is playing

Playlist browsing operates abnormally

Mute stays enabled after key cycle

“Search along my route” is inoperative

Traffic data scales improperly

Unit of measure is missing from distance to destination (showing “11” instead of “11mi”)

MID compass does not match navigation screen when switching to North up

Navigation does not match MID when switching from miles to kilometers

Speed limit is blank on navigation screen

“Go” button on VR screen is inoperative
Some 2016 – 2017 model year vehicles equipped with Entune™ Audio (version 010145),
Entune™ Audio Plus (version 010161), Entune™ Premium Audio (version 010189), or earlier
may exhibit one of the following conditions:

Map will not display after it has been reprogrammed from the map micro SD card

“Low Fuel” pop-up message is not displayed

The head unit continuously reboots

The POI operates abnormally

The head unit reboots while transferring phone book data

Volume cannot be changed on Bluetooth (BT) audio when paused

Song information is not sent when playing from BT audio

Diagnostic Trouble Code (DTC) B15F6 is set

The number of flashes for lane change signaling cannot be selected
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Entune Audio Head Unit Software Update (Panasonic)
Introduction (Continued)
Some 2016 – 2017 model year vehicles equipped with the Entune™ Audio (version 010147),
Entune™ Audio Plus (version 010166), Entune™ Premium Audio (version 01018C), or earlier
may exhibit the following condition:

Abnormal BT audio playback from iPhone when switching between devices after
ignition is cycled to “ACC-OFF”
Updated system software is now available to address these conditions. Follow the Software
Update Procedure in this bulletin to install the latest software version.
Warranty Information
OP CODE
EL1701
DESCRIPTION
Software
Update
MODEL
4Runner
TIME
OFP
T1
T2
0.3
86100-35350
86100-35351
86100-35352
86100-35360
86100-35361
86100-35362
86100-35370
86100-35371
86100-35372
86100-35380
86100-35381
86100-35382
86100-35390
86100-35391
86100-35392
86100-35400
86100-35401
86100-35402
86100-35410
86100-35411
86100-35412
86100-35420
86100-35421
86100-35422
86100-35430
86100-35431
87
74
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Entune Audio Head Unit Software Update (Panasonic)
Warranty Information (Continued)
OP CODE
EL1701
DESCRIPTION
MODEL
TIME
OFP
4Runner
86100-35432
86100-35460
86100-35470
86100-35510
86100-35440
86100-35450
86100-35480
86100-35490
86100-35500
86100-35520
Avalon, Avalon HV
86140-07100
86804-07110
86804-07120
86100-07130
86100-07131
86100-07132
86100-07133
86100-07140
86100-07141
86100-07142
86100-07143
Highlander,
Highlander HV
86100-0E270
86100-0E271
86100-0E272
86100-0E280
86100-0E281
86100-0E282
86100-0E290
86100-0E291
86100-0E300
86100-0E301
86804-0E270
86804-0E280
86804-0E290
86804-0E300
Prius
86100-47460
86100-47462
86100-47560
86100-47561
86100-47562
86100-47461
86140-47270
86804-47340
86804-47330
Prius Prime
86804-47330
Software
Update
0.3
© 2017 Toyota Motor Sales, USA
T1
T2
87
74
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Entune Audio Head Unit Software Update (Panasonic)
Warranty Information (Continued)
OP CODE
EL1701
DESCRIPTION
MODEL
TIME
OFP
Prius V
86100-47600
86100-47601
86100-47602
86100-47610
86100-47611
86100-47612
86100-47620
86100-47621
86100-47622
86100-47630
86100-47631
86100-47632
86140-47450
86804-47290
86804-47300
86804-47310
86804-47320
Sequoia
86140-0C150
86140-0C160
86804-0C160
86804-0C170
86804-0C180
86804-0C190
86100-0C220
86100-0C221
86100-0C230
86100-0C231
86100-0C240
86100-0C241
86100-0C250
86100-0C251
Sienna
86804-08030
86804-08040
86100-08061
86100-08062
86100-08063
86100-08071
86100-08072
86100-08073
Software
Update
0.3
© 2017 Toyota Motor Sales, USA
T1
T2
87
74
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Entune Audio Head Unit Software Update (Panasonic)
Warranty Information (Continued)
OP CODE
EL1701
DESCRIPTION
MODEL
TIME
OFP
Tacoma
86804-04090
86140-04100
86804-04120
86804-04130
86100-04160
86100-04161
86100-04170
86100-04171
86100-04180
86100-04181
86140-04160
86140-04170
86140-04180
Tundra
86100-0C180
86100-0C181
86100-0C182
86100-0C190
86100-0C191
86100-0C192
86100-0C200
86100-0C201
86100-0C202
86100-0C210
86100-0C211
86100-0C212
86804-0C120
86804-0C130
86804-0C140
86804-0C150
86140-0C100
86140-0C110
86140-0C120
86140-0C130
Software
Update
0.3
T1
T2
87
74
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
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Entune Audio Head Unit Software Update (Panasonic)
Multimedia Software Update Information
MODEL
HEAD UNIT
MULTIMEDIA SOFTWARE UPDATE FILE
Entune™ Audio Plus
13TDDANA-DA11_0105.kwi
Entune™ Premium Audio
13TDANNA-DA12_0141.kwi
Tacoma, Tundra, Prius, Prius V
Entune™ Audio
13TBDANA-DA10_0072.kwi
Tacoma, Tundra, Sequoia
Entune™ Audio Plus
13TDDANA-DA10_0105.kwi
Tacoma, Tundra, Prius, Prius Prime,
Prius V, Sequoia, Highlander,
Highlander HV, 4Runner, Sienna
Entune™ Premium Audio
13TDANNA-DA11_0141.kwi
Avalon, Avalon HV
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The Multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the applicable file name in the table above. Once downloaded, the file may be copied
directly to a commonly available blank USB flash drive.
For USB flash drive requirements and download instructions: Refer to the Technical Information
System (TIS): Diagnostics – Calibrations – Reference Documents –
“Multimedia Software Download Instructions”
Software Update Procedure
1. Confirm the audio system type by checking the faceplate ID printed on the bottom-right or
bottom-center of the head unit. See Table 1 for the applicable model faceplate ID number.
Figure 1. Avalon, Avalon HV, Highlander,
Highlander HV, Prius, Prius V, Sienna, Sequoia,
Tacoma, and Tundra
Figure 2. 4Runner
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (Continued)
Table 1. Faceplate ID Information
MODEL
ENTUNE™ AUDIO
ENTUNE™ AUDIO PLUS
ENTUNE™ PREMIUM
AUDIO
4Runner
N/A
N/A
510139
510140
510141
510142
510143
510144
510145
510146
510147
Avalon, Avalon HV
N/A
510129
510130
510131
Highlander,
Highlander HV
N/A
N/A
510159
510160
510179
510180
Prius
510028
N/A
510053
510054
Prius Prime
N/A
N/A
510053
N/A
510164
510165
510166
510167
Prius V
510163
Sequoia
N/A
510151
510152
510153
510154
510155
510156
Sienna
N/A
N/A
510157
510158
Tacoma
510100
510101
510102
510162
510103
510161
510104
510113
510114
510116
510117
510118
510119
510120
510121
Tundra
2. Start the engine.
3. Insert the USB flash drive with the downloaded multimedia update file into the vehicle's
USB port.
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (Continued)
4. Go to the “Setup” screen.
A. For Entune™ Audio: Press the SETUP button on the panel.
Figure 3. Tacoma, Prius, Prius V
Figure 4. Tundra
B. For Entune™ Audio Plus and Entune™ Premium Audio: Press the APPS button on
the panel.
Figure 5. 4Runner, Avalon, Avalon HV, Highlander,
Highlander HV, Prius, Prius V, Sienna, Sequoia,
and Tacoma
Figure 6. Tundra
Figure 7.
NOTE
If the Entune™ pop-up displays,
select OK.
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (Continued)
5. Select Setup on the “Apps” screen.
Figure 8.
6. Select General on the “Setup” screen.
Figure 9.
7. Select Software Update from the list on the
“General Settings” screen.
Figure 10.
HINT
Scroll down the list until Software Update
is displayed.
8. Select Update on the “Software
Update” screen.
Figure 11.
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (Continued)
Figure 12.
NOTE
If software has been detected properly, a
“New software was found.” pop-up will
be displayed.
9. Verify that the NEW software is up to date on
the “Software Update” screen.
Figure 13.
Table 2. Software Version Information
ENTUNE™ AUDIO
TYPE
CURRENT
VERSION
ENTUNE™ AUDIO PLUS
NEW
VERSION
CURRENT
VERSION
Audio
01013E
010144
010145
010147
Audio
System
ENTUNE™ PREMIUM AUDIO
NEW
VERSION
CURRENT
VERSION
NEW VERSION
010148
010156
01015C
01015E
010161
010166
010169
010170
010171
01017D
010182
010189
01018C
01018D
0008E
–
000093
–
000095
000099
–
DSP
Module
910010
–
A10010
–
A100010
–
Sub
010001
–
010001
–
010001
–
Can
130209
–
130209
–
130209
–
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (Continued)
10. Select Update Software on the “Software
Update” screen.
Figure 14.
11. Select Yes on the “Would you like to start the
software update?” pop-up.
Figure 15.
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (Continued)
12. The unit will begin installation. The update will
take about 10 minutes.
Figure 16.
NOTE
Do NOT turn off the engine or ACC
BEFORE the software is ready
for updating.
Do NOT pull the USB flash drive out of
the vehicle USB port.
NOTE
For Entune
TM
Premium Audio:
If the update fails and the error
message “New software is not
compatible with the system.” displays,
cycle the ignition OFF, remove the
map micro SD card from the head unit,
and repeat steps 3 – 12.
Software update error is more likely to
occur in areas with more
traffic information.
Once the update is complete, reinsert the map
micro SD card into the head unit, cycle the
ignition OFF, and proceed to step 13.
Figure 17.
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (Continued)
13. When “The software is ready for updating.”
displays, cycle the ignition OFF.
Figure 18.
14. Remove the USB flash drive from the vehicle USB port.
Software Version Confirmation
1. Perform steps 3 – 7 of the Software Update Procedure to re-enter the “Software
Update” screen.
2. Verify that the software information is updated
on the “Software Update” screen. See Table 3
for the current software version.
Figure 19.
Table 3. New Software Version Information
ENTUNE™ AUDIO
ENTUNE™ AUDIO PLUS
ENTUNE™ PREMIUM AUDIO
TYPE
CURRENT
VERSION
NEW
VERSION
CURRENT
VERSION
NEW
VERSION
CURRENT
VERSION
NEW
VERSION
Audio
010148
–
010169
–
01018D
–
Audio
System
0008E
–
000093
–
000095
000099
–
DSP Module
910010
–
A10010
–
A100010
–
Sub
010001
–
010001
–
010001
–
Can
130209
–
130209
–
130209
–
© 2017 Toyota Motor Sales, USA