Customer Letter

Service Bulletin Details

Public Details for: Customer Letter

Customer letter - our records indicate that a product update has not been completed on this vehicle; refer to the address card for the affected vin. There may be a judder from the torque converter lock up clutch felt while driving between 2

- 2012 - 2011 -

Models from 2012

2012 HONDA ODYSSEY

Models from 2011

2011 HONDA ODYSSEY

October 2017
RE:
This notice applies to your vehicle:
2011–12 Odyssey
Dear
What is the reason for this notice?
Our records indicate that a PRODUCT UPDATE has not been completed on this vehicle; refer
to the address card for the affected VIN. There may be a judder from the torque converter lock
up clutch felt while driving between 20-45 mph.
What will Honda do?
Please contact any authorized Honda dealer for an appointment to update the software in your
vehicle, and change the transmission fluid. This work will be done for FREE.
If you have questions
If you have any questions about this notice, or you need assistance locating a dealer, contact
American Honda Customer Support & Campaign Center at 1-888-234-2138. You may also find
this information at www.Hondacars.com.
We apologize for any inconvenience this product update may cause you.
Sincerely,
American Honda Motor Co., Inc.
NOTICE: If this is a leased vehicle, please forward this notice to the lessee.
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #16-046
KB1