R73

August 2016
Dealer Service Instructions for:
Customer Satisfaction Notification R73
Wheel Stud Wrench
Models
2015-2016
(BU) Jeep Renegade
2016
(FB) Fiat 500X
NOTE: This campaign applies only to the above vehicles built from March 03,
2015 through September 26, 2015 (MDH 030300 through 092600).
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.
Subject
The wheel stud wrench on about 11,700 of the above vehicles may break during
use due to a non-compliant heat treatment process causing the material hardness to
be out of specification.
Repair
The wheel stud wrench must be replaced on the affected vehicles.
 Copyright 2016, FCA US LLC, All Rights Reserved (srg)
Customer Satisfaction Notification R73 – Wheel Stud Wrench
Parts Information
Part Number
Description
68324617AA
Wrench, Wheel Stud
Parts Return
No parts return required for this campaign.
Special Tools
No special tools are required to perform this service procedure.
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Customer Satisfaction Notification R73 – Wheel Stud Wrench
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Service Procedure
NOTE: The jack and tools, if
equipped, are located in the rear
storage compartment inside a
special container.
1. Open the liftgate.
2. Lift the access cover using the
load floor pull strap.
3. Remove the jack and tool kit
(Figure 1).
4. Remove and discard the original
wheel stud wrench from the jack
and tool kit (Figure 2).
5. Install the NEW wheel stud wrench
(Figure 2).
ACCESS COVER
JACK AND TOOL KIT
Figure 1 – Jack and Tool Kit Location
(Jeep Renegade Shown)
6. Install the jack and tool kit.
WARNING: A loose tire or jack
thrown forward in a collision or
hard stop could endanger the
occupants of the vehicle. Always
stow the jack parts and the spare
tire in the places provided.
7. Close the access cover.
8. Close the liftgate.
9. Return the vehicle to the customer.
JACK AND TOOL KIT
WHEEL STUD WRENCH
Figure 2 – Wheel Stud Wrench
(2016 Model Year Jeep Renegade Shown)
Customer Satisfaction Notification R73 – Wheel Stud Wrench
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Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by FCA to record Customer Satisfaction Notification
service completions and provide dealer payments.
Use the following labor operation number and time allowance:
Replace Wheel Stud Wrench
Labor Operation
Number
Time
Allowance
22-R7-31-82
0.2 hours
Add the cost of the parts package plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners
to update our records if applicable.
Customer Satisfaction Notification R73 – Wheel Stud Wrench
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Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC
WHEEL STUD WRENCH
____________________________________________________________________________________
CUSTOMER SATISFACTION NOTIFICATION
R73
This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).
Dear: (Name)
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of our customers. We
are constantly monitoring the quality of our products and looking for opportunities to improve our vehicles even
after they are sold. Because your long-term satisfaction is important to us, we are contacting you on important
improvements we would like to make to your vehicle. This will be done at no charge to you.
We are recommending the following improvements be performed on certain 2015 through 2016 model year
Jeep Renegade and 2016 model year and Fiat 500X vehicles.
The problem is...
The wheel stud wrench on your vehicle may break during use due to a non-compliant
heat treatment process causing the material hardness to be out of specification.
What your dealer
will do…
FCA will repair your vehicle free of charge. To do this, your dealer will replace the
wheel stud wrench. The work will take less than ½ hour to complete. However, additional
time may be necessary depending on service schedules.
What you should
do…
Simply contact your Chrysler, Jeep, Dodge or RAM dealer right away to schedule a
service appointment. For Fiat 500X vehicles, Simply contact your Fiat studio, at your
convenience, to schedule a service appointment. Your studio will collect the necessary
information to ensure that the appropriate parts are available so your service can be
completed in a timely manner. Ask the dealer to hold the part for your vehicle or to order
them before your appointment. Please bring this letter with you to your dealer.
If you need help...
If you have questions or concerns which your dealer is unable to resolve, please contact the
FCA Group Recall Assistance Center at either fcarecalls.com or 1-800-853-1403. For
Fiat 500X vehicles, contact the Fiat Customer Assistance Center at 1-888-242-6342.
Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the
card apply to your vehicle. If you have further questions go to fcarecalls.com.
If you have already experienced this specific condition and have paid to have it repaired, you may visit
www.fcarecallreimbursement.com to submit your reimbursement request online or you can mail your original
receipts and proof of payment to the following address for reimbursement consideration: FCA Customer
Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Once we
receive and verify the required documents, reimbursement will be sent to you within 60 days. If you’ve had
previous repairs and/or reimbursement you may still need to have the recall repair performed on your vehicle.
We apologize for any inconvenience this service may cause to your schedule. FCA is committed to providing our
customers with world class quality products, ensuring that you have a positive dealership experience and following
up on any issues and concerns that you may have in a timely manner through our Customer Assistance Center.
Thank you for being our customer.
Sincerely,
Customer Service / Field Operations
FCA US LLC