Update Bulletin

UPDATE Technical Bulletin
June 25, 2014
UPDATE – 20V3 Fuel Line (NVLW)
NOTE:
• Perform this UPDATE on all applicable vehicles within NEW VEHICLE LIMITED WARRANTY.
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within
the Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording//Text: (line item, customer concern description on repair order):
UPDATE 20V3 – Fuel Line (NVLW)
Model(s)
Year
Engine Code
Trans. Code
Golf, GTI
2015
All
All
REVISION HISTORY
Revision
Date
Purpose
1
June 25, 2014
Original publication
Condition
This update has been proactively released to prevent an audible fuel line resonance generated from
the normal operation of the fuel delivery system perceived as a rattling noise under certain operating
conditions.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•
Procedure is valid only for vehicles that show the 20V3 code in Elsa, Campaign/Action Information
screen on the day of repair.
•
If the vehicle is sold it must be within the NEW VEHICLE LIMITED WARRANTY.
•
Procedure must be performed within the allotted time frame stated in this UPDATE.
•
Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Page 1 of 11
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Technical Background
Audible fuel line resonance generated from the normal operation of the fuel delivery system perceived
as a rattling noise under certain operating conditions.
Production Solution
Foam material applied to fuel lines beginning CW 20/14.
Page 2 of 11
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Service
NOTE:
• Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa
printout showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in Elsa,
contact Warranty before proceeding further. Another dealer may have recently performed this
UPDATE but not yet entered a claim for it in the system.
• Elsa may also show additional open action(s); if so, inform your customer - this work can be done
while the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
Tip: On the date of repair, print this screen
and keep a copy with the repair order
⇐ Ensure that the Status is “Open”

•
Note the Applicable Criteria ID
 for use in determining the
correct work to be done and corresponding
parts associated.
Page 3 of 11
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Parts needed:
•
N 10716201 (rubber isolator) – quantity 2
•
5Q0201958 (Foam) – quantity 1
•
Raise the vehicle on an appropriate hoist.
⇐ Remove the underbody shield from the
passenger side of the vehicle .
⇐ Remove the fuel line retainer  from
the rear of the passenger side frame rail.
Page 4 of 11
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Note: Two rubber isolators  will be installed along with 1
piece of foam, with glue side facing
the hoses .
Position 1 = approximately 10 inches
Position 2 = approximately 1 inch
Position 3 = approximately 17 inches
Tip: A 3/8 x 12” extension can be used as a
tool to install the rubber isolator into
position 1. If a long enough extension
is not available, tape two extensions
together to prevent separation.
Note: DO NOT use sharp objects such as
screwdrivers to install rubber
isolators. Damage to fuel lines can
result by using such tools.
•
Spray the fuel line and rubber isolators
with glass cleaner  prior to
installation. This will allow the isolator to
slide freely along the fuel line.
Page 5 of 11
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
⇐ Install the first rubber isolator (part#
N10716201) onto the black fuel line, then
using the edge of the 3/8” extension , carefully slide the isolator
approximately 10” into Position 1 as noted
previously.
⇐ Install the second rubber isolator, (part#
N10716201) onto the black fuel supply
line, then slide the isolator forward on the
fuel line so that it is positioned
approximately 1 inch into Position 2 as
shown .
•
Remove protective backing from foam
(part# 5Q0201958) to expose glue.
Note: Foam must adhere (be glued) to both
fuel lines.
⇐ Insert foam into Position 3  as
shown.
Tip: Push the fuel lines up with your finger
 while installing foam to provide
more room to insert the foam into the channel.
Page 6 of 11
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
⇐ Adjust foam properly into Position 3  and ensure the foam adheres to
both fuel lines and fuel lines are not
touching each other.
⇐ Reinstall the fuel line retainer .
Page 7 of 11
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
⇐ Reinstall the underbody shield .
Work Complete
Warranty
Claim Entry
Procedure
Enter your claim immediately upon completion of the UPDATE. Claims will only be paid
for vehicles that show this UPDATE code open in Elsa on the day of repair. To help
ensure prompt and proper payment, attach the screen print to the repair order.
Claim Help
U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for help with
claim entry.
Canadian dealers - Contact your Warranty Campaign Specialist. For contact
information, please proceed to “ServiceNet – Warranty/Contact Information/Campaigns
– “Warranty Campaign Specialist.”
Required Customer Ensure customers are aware of all work performed on the vehicle by recording the
Notification
information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the repair
order and take the time to explain this UPDATE to your customer.
Page 8 of 11
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
SAGA Code 20V3 Claim Entry Procedure
Check Elsa to confirm that this UPDATE code is open on the day of repair.
Service No.: 20V3
Damage Code: 0099
Parts Manufacturer/Vendor Code: WWO
Claim Type
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01
Install two rubber isolators and one foam piece onto fuel line. No further work required
Repair operation:
2038 41 99
30 TU
Quantity
Part Number
Part Description
2
N 10716201
Rubber isolator
1
5Q0201958
Foam
There is NO reimbursement for wash or loaner vehicle!
If the vehicle is outside of the specified warranty period OR if customer refused repairs.
U.S. dealers: Submit the request through WISE under the Campaigns/Update/Recall Closure option.
Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable
Service Number, Customer Information, Dealer Number and Date.
Page 9 of 11
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Required Parts and Tools
Part Description
Part No:
Quantity
Rubber isolator
N 10716201
2
Foam
5Q0201958
1
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check Elsa for the most current version of this document.
Page 10 of 11
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
UPDATE FACT SHEET – UPDATE Code 20V3
Dear Volkswagen Customer,
Today we performed UPDATE code 20V3 on your vehicle. This UPDATE eliminates an
audible fuel line resonance generated from the normal operation of the fuel delivery system
perceived as a rattling noise under certain operating conditions, and was performed for you
free of charge.
Volkswagen periodically makes updates like this available in order to ensure our customer’s
continued satisfaction with the quality of their Volkswagen vehicles.
We at Volkswagen are committed to providing our customers with reliable, quality products
that are a pleasure to drive and own. If you should ever have any questions or vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!