VWM-14-02
Service Bulletin Details
Public Details for: VWM-14-02
Maintenance information (volkswagen carefree maintenance program - gasoline engines model year 2015 and newer): this communication contains important information and saga claim entry requirements for the volkswagen carefree maintenance pro
- 2015 -
Models from 2015
Maintenance Information SAGA Communication Number: VWM-14-02 Subject: Volkswagen Carefree Maintenance Program – Gasoline Engines Model Year 2015 and Newer Date: June 25, 2014 This document conveys Volkswagen SAGA information. This communication contains important information and SAGA claim entry requirements for the Volkswagen Carefree Maintenance Program for all Model Year 2015 and newer VW models with Gasoline Engines. Scheduled Maintenance Interval - 10,000 miles or one year from the original vehicle inservice date, whichever occurs first (Applicable for all MY 2015 and newer Volkswagen models equipped with Gasoline Engines.) SAGA Claim Information (All parts and labor must be submitted on one claim line) Claim Type 1MA Maintenance claim after delivery Service Number 0311 Maintenance 10,000 miles Damage Code 0055 Repair as instructed Damage Location Blank Must be blank Part Manufacturer Code Labor Operation Material (Part No.) Material (Part No.) VCOP Participating Dealers Outside Material (Spare Part No.) VCOP Non-Participating Dealers 444 03 11 00 ** # Maintenance 10,000 miles, select as causal Oil Filter G 052167S0^ GAS ENGINES require Engine Oils Which Meet Volkswagen Oil Quality Standard VW 502.00, see Technical Bulletin Instance 2012855 SYNGOIL^ GAS ENGINES require Engine Oils Which Meet Volkswagen Oil Quality Standard VW 502.00, see Technical Bulletin Instance 2012855 ** Refer to ElsaPro for details. Coding may vary by model or engine. # Refer to ETKA for applicable part number. ^ Refer to ElsaPro > Maintenance Manual for appropriate quantities. Note: There will be no reimbursement by Volkswagen for the usage of shop supplies or for fluid top off associated with the Carefree Maintenance Program. Part pricing for engine oil reimbursement will be based on tenth (1/10) of a quart quantities (quantity of 1 = 0.1 quart, quantity of 10 = 1 quart). Page 1 of 2 © 2014 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Maintenance Information Scheduled Maintenance Interval Details Refer to ServiceNet > Owner’s Manual and Maintenance > Maintenance Cards for scheduled maintenance interval details. Scheduled Maintenance End Date and End Mileage The 10,000 mile (10K) scheduled maintenance is the only scheduled maintenance interval covered under the Carefree Maintenance program for MY 2015 and newer gasoline engine vehicles. Claims for that scheduled maintenance interval will be paid in SAGA up to 15 months or 15,000 miles, whichever occurs first. This does not in any way change the length or terms of the New Vehicle Limited Warranty. Claim Administration Fee A claim administration fee does not apply for MY 2015 and newer gasoline engine vehicles. Questions For any questions regarding this communication, please contact the Warranty Helpline at 1-866-306-8447 or [email protected]. Page 2 of 2 © 2014 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.