PM673

CAMPAIGN
BULLETIN
QUALITY ACTION
Driver & Passenger Inflator
Field Quality Parts Collection Initiative Update
Reference: PM673
Date: July 28, 2017
Attention: Dealer Principal, Sales, Service & Parts Managers
Potentially Eligible
Models/Years:
MY2014-15 Versa (N17) –
STATE SPECIFIC
Eligible
Population:
Dealer
Inventory:
SERVICE COMM
Expiration Date:
Stop Sale In
Effect:
14,290
NA
August 7, 2017
NO
***** Collection Initiative Summary *****
Nissan launched a special parts collection activity on May 10, 2017 to replace the front
driver and passenger Takata air bag inflators free of charge on specific MY2014-15 Versa
(N17) vehicles registered in following states; Alaska, Colorado, Connecticut, Iowa, Idaho,
Massachusetts, Maine, Michigan, Minnesota, Montana, North Dakota, New Hampshire, New
York, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and
Wyoming.
NOTE: Customers were informed that this parts collection activity was timelimited. Nissan communicated this activity would end once a sufficient number of in-use
inflators had been collected.
Nissan has collected a sufficient number of parts for this particular zone and will now close
the initiative. Nissan wants to inform dealers that PM673 will conclude on August 7,
2017. The parts collection initiative will continue until August 7, 2017 in order to allow
dealers sufficient time to complete any previously scheduled repairs. Dealers should not
schedule any appointments beyond August 7, 2017 for this state specific collection
activity.
Once all collection activities have concluded, Nissan will request return of any unused parts
with a separate communication.
***** What Dealers Should Do****
1. Service Comm will deactivate PM673 on any unrepaired VINs on August 7, 2017.
Dealers should complete previously scheduled appointments at this time and not
continue to complete or schedule additional vehicles beyond August 7, 2017.
2. Dealers should submit any open claims for this collection activity by August 7,
2017.
3. Dealers may continue to use NTB17-049 to service any previously scheduled
vehicles subject to this activity until August 7, 2017.
PLEASE NOTE: The return process for this collection activity is different than the
normal Takata parts return process (NTB17-049, page 22).
 Inflators for this activity are being returned via Fed-Ex (not XPO/Stericycle)
 Do not collect 100 parts prior to shipment. When the shipment is ready you
may call for a FedEx Ground pick-up using the number listed for business locations
PM673 | Expiration Notification
(800-463-3339), or, if you receive regular pick-ups, give the package to your FedEx
Ground Driver.
 Please remember to use the Orange label and attach to the side of each box
as per the instructions
 Please remember to use the FedEx Ground Package Return Program (PRP)
shipping label as per the instructions
 Fill in the “From” information; (Nissan dealer name and address)
 The RMA# is not needed
 Peel off the label and affix it to the top of the box to the left of the Class 9 label.
If any of the packaging is damaged, or you have any questions, please call 210-2505079 or send an email to [email protected].
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
PM673 | Expiration Notification