NTB16-100

Classification:
Reference:
EL16-039
Date:
NTB16-100
November 30, 2016
2016 NISSAN CONNECT NAVIGATION SYSTEM
SOFTWARE UPDATE
APPLIED VEHICLES: 2016 Altima (L33)
2016 Rogue (T32)
Applied Vehicles equipped with navigation system only
IF YOU CONFIRM:
One or more of the following:

A status message “Voice Recognition is initializing, please wait” is displayed when
pressing the voice recognition button 2-3 minutes after the ignition is first turned ON.
NOTE: If the message is displayed within the first 2-3 minutes this is normal. The voice
recognition is loading phonebook contacts into its system.

A loud booming noise is emitted from the vehicle’s speaker while connected on a
Bluetooth hands-free phone call.

The buttons on the navigation unit intermittently flicker. This is particularly noticeable at
night when the buttons are illuminated.

Display night illumination is not automatically detected by the navigation unit. The
center display screen illumination does not change at night when it is dark.

The navigation unit reboots (Nissan logo appears after loss of sound) only while
listening to XM radio.
And

The Software version has been confirmed as “not current” (refer to page 3).
ACTION:
Perform the SERVICE PROCEDURE starting on page 2 and reprogram the Navigation
system with USB memory stick listed on page 2.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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Reprogramming software USB memory stick is required for this procedure:

Each dealer has been mailed one
USB memory stick (Figure A) free of
charge, from Bosch.

If a replacement USB memory stick is
needed due to loss or damage, one
can be ordered free of charge by
using Bosch's version of the "Nissan
Audio Direct Exchange Order Form”
 Go to http://www.NNAnet.com. In
the "Warranty" section, select
Electronic Exchange
Information/Vendor Contact
Information/Link to Bosch order
form.
Figure A
 An example form is on page 11.
SERVICE PROCEDURE
1. Connect the GR8 battery charger, set to power supply mode, to the vehicle battery so that
the battery will not lose its charge during the procedure.
NOTE: This reprogram will take approximately 35 minutes after the Update button has
been selected.
2. Set the parking brake.
3. Cycle the ignition to ON, engine OFF.
4. Turn ON the hazard lights to prevent the BCM from going into battery saver mode.
IMPORTANT: The hazards must remain ON until the software update has been
completed.
NOTE: If at any time during this procedure, the status message “Update Failed !” is
displayed with the direction to “Insert update media” while a countdown from 60 is
displayed or the audio unit continuously reboots (restarts), insert the USB memory
stick, and then proceed to step 15.
5. Write down the audio settings.
PRESETS
1
2
3
4
5
6
AM
FM 1
FM 2
SAT 1
SAT 2
SAT 3
BASS
TREBLE
BALANCE
2/11
FADE
SPEED SEN.
VOL.
NTB16-100
Check the Software Version
6. Turn the audio system OFF.
7. Access the SERVICE MENU as follows:
a. Push and hold the APPS button.
b. Turn the TUNE-SCROLL knob as follows:
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then repeat the above turns until the
SERVICE MENU screen is displayed (see Figure 1 below).
8. Select Version.
Select Version
Figure 1
9. Check the Software version.


If the Software version is F027,
F033, F034, F034A, F100 or F153,
proceed to step 10.
FXXX
Check
Software
version
If the version is anything other than
F027, F033, F034, F034A, F100 or
F153, this bulletin does not apply.
Do not install USB memory stick.
Figure 2
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NTB16-100
Reprogram Using the USB Memory Stick
Select
Update System Software
10. Select Update System Software.
Figure 3
11. Insert the USB memory stick into the
audio system USB port and select OK.
Select OK
Figure 4
12. Wait for the APPLICATION screen to
appear (Figure 5).
13. Make sure the Current Version and
Media Version are different.
 If the versions are the same, this
bulletin does not apply. Refer to the
ESM for further diagnostic
information.
FXXX 1662_141212
F160 1662_141212
NOTE: The media version should be
F160 to proceed.
Select
Update
Figure 5
14. Select Update.
NOTE: After selecting Update, the screen will go black for up to 1 minute.
 This is a normal part of the update.
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NTB16-100
15. Wait until the update is complete (this
can take up to 35 minutes).
 The screen in Figure 6 will be
displayed.
Figure 6
IMPORTANT: If directed to skip to step 15 due to screen message “Insert update
Media”, it may take 3-5 minutes before the USB memory stick is recognized, and
then Figure B may be displayed before the update begins. DO NOT remove USB
memory stick during this process.
Figure B
16. When Figure 7 is displayed, remove
the USB memory stick to complete the
update.

This will cause the system to
restart and may take up to 1
minute.
NOTE: Do not turn the ignition OFF
yet.
Figure 7
Proceed to the next page.
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NTB16-100
No SD Card Inserted Message displayed
17. Does the message “No SD card is
inserted. Please use a Nissan SD card
only” display (Figure 8)?
If Yes:
a. Eject the SD card from the audio unit,
and then reinsert it.
b. After the SD card is re-inserted the
“APPLICATION” screen (Figure 9) will
display; select Update.
Figure 8
c. The update will take about 1 minute to
complete and will display Figure 10.
d. The message “Download successful.
System will reboot now” will display
and audio the unit will reboot (Figure
11).
Select Update
e. The Nissan logo will display.
f. After the audio unit has rebooted,
proceed to Confirm the Software
Version Has Changed on page 7.
Figure 9
If No:
Is the “APPLICATION” screen displayed
(Figure 9)?
Yes:
a. Select Update.
b. The update will take about 1 minute to
complete and will display Figure 10.
c. The message “Download successful.
System will reboot now” will display
and audio unit will reboot (Figure 11).
Figure 10
d. The Nissan logo will display.
e. After the audio unit has rebooted,
proceed to Confirm the Software
Version Has Changed on page 7.
No:

Proceed to Confirm the Software
Version Has Changed on page 7.
Figure 11
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NTB16-100
Confirm the Software Version Has Changed
18. Access the SERVICE MENU as follows.
a. Push and hold the MENU button.
b. Turn the TUNE-SCROLL knob:
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Repeat the above turns until the SERVICE MENU screen is displayed (see
Figure 12).
19. Select Version.
Select Version
20. Check the Software version.


If the version is now F160, proceed to
step 21.
Figure 12
If the version is still F027, F033,
F034, F034A, F100 or F153 install the
reprogramming USB memory stick
again (steps 10 through 17) and then
perform steps 18-20 for “Confirm the
Software Version Has Changed”.
F160
Check
Software
version
21. Reset the audio settings, and turn the
hazard lights OFF.
22. Please print the instructions on page 9
and 10, and either place on the customer
seat or attach it to the customer’s receipt.
Figure 13
IMPORTANT: Instruct the customer to go into their Bluetooth phone settings and:
 Select delete/erase the car from their phone’s Bluetooth menu for the current
pairing of their phone and vehicle.

Then re-pair their phone.
 If this is not done, the phone may no longer connect with the vehicle while
attempting to pair the phone to the vehicle.
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NTB16-100
CLAIMS INFORMATION
Submit a Primary Operation (PO) type claim using the following claims coding.
OPERATION
Reprogram Navigation
OP CODE
RX4XAA
8/11
SYM
ZE
DIAG
32
FRT
0.5
NTB16-100
If needed, the following instructions can be given to the customer explaining the operation
of SXM Smart Favorites The following features are only available with SXM subscription.
Congratulations, your new software update has added a new feature called
“SXM Smart Favorites”.
Follow these instructions to use your new feature:
Smart Favorites Preset Setup
The Smart Favorites feature allows the user to designate presets, within the SXM1, SXM2
and SXM3 bands, as their Smart Favorites. When any of the Smart Favorite presets are
selected, the current track on that station will play from the beginning of the song.
To program a Smart Favorite preset:
1. Press the SXM button.
2. Touch the “Setup” key.
3. Touch the “Tune Start” key to activate (ON) or deactivate (OFF) Smart Favorites.
4. Touch the “Add Preset” key to select an available preset.
For additional information regarding preset memory options, please see the Owner’s
Manual for your model and year vehicle.
NOTE:
 Smart Favorites will start functioning only after the audio unit is turned on for
a few minutes.
 Tune Start is supported for music channels only.
Figure A
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NTB16-100
Replay Screen
The Replay Screen gives the user the ability to replay, skip, pause or rewind the currently
aired track.
When the “Replay” key is pressed (Figure A), the Replay Screen (Figure B) is prompted.
REPLAY

To replay a track from the beginning, press the

The user can continue to press the
seek button to replay previous songs, but
can only go back as far as the system permits.

The system will warn the user when they cannot skip any further back by displaying
“At the End” in the bottom left corner of the screen.
seek button.
SKIP

To skip a track, press the
track button. “Live” will appear in the bottom left
corner of the screen indicating the difference from play time to live audio.
PAUSE

To pause a track, press the
pause button.
REWIND/ FAST FORWARD

To rewind/ fast forward a track, hold the
or
seek/track button.
Figure B
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NTB16-100
EXAMPLE ONLY
Dealer
information
Include part
number
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NTB16-100