A271525 2036392-

Technical Service Bulletin
27 Vibrations felt at 1000 rpm and 3000 rpm
27 15 25 2036392/4 March 20, 2015. Supersedes Technical Service Bulletin Group 27 number 14-23 dated April
24, 2014 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
S6, S7, RS 7,
A8, S8
2013 - 2015
All
4.0 TFSI
Condition
REVISION HISTORY
Revision
Date
Purpose
4
-
Revised header data (Added model years)
Revised Service (Revised entire section)
Revised Warranty (Updated Labor Operations)
3
4/24/2014
Revised Warranty (Updated damage code)
2
4/21/2014
Revised Service (Changed instructions)
1
2/11/2014
Initial publication
• Vibrations are felt at 1000 rpm and 3000 rpm.
• The following DTCs may be stored in the subframe mount control module, J931 (address word BA):
• DTC B201000 (No basic setting)
• DTC B200500 (Data record invalid)
Technical Background
The basic settings of the active engine mounts in the subframe mount control module, J931, are deactivated when
work is done on either of the vehicle electrical system control modules, J519 and/or J520 (for example, when a
key is programmed). As a result, the vehicle vibrates or judders when cylinders are actively switched off.
Production Solution
Optimized J931 control module software.
© 2015 Audi of America, Inc.
Page 1 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
• Before proceeding, attempt to verify the vibration concern by performing a test drive. During the test drive,
observe the vehicle in the following conditions:
• In 3 or 4 gear (tip mode) at 2500 to 3200RPM.
rd
th
• Approximately 50% throttle input.
• If the condition cannot be reproduced, this bulletin does not apply.
• If the condition can be reproduced, follow the instructions for the appropriate model below.
For S6, S7, and RS 7:
Update the J931 control module:
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the J931 control module using the SVM action code as listed in the table below, if necessary.
3. Perform J931 basic settings after SVM is completed.
Tip: If J931 basic settings are not performed after the SVM update, the motor mounts will not properly
dampen engine movement and the claim will be denied.
Model
S6, S7, RS 7
Engine
4.0T
Old Software
Part Number
4H0907145
Old Software
Version
(or lower)
0006
New Software
Part Number
4H0907145B
New Software
Version
(or higher)
SVM
Code
Input
0008
BAA001
4. • If condition is eliminated, release vehicle.
• If condition is not eliminated, open a TAC ticket and attach the diagnostic log showing
that the SVM and basic settings have been completed.
For A8 and S8:
Update the J931 control module:
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the J931 control module using the SVM action code as listed in the table below, if necessary.
3. Perform J931 basic settings after SVM is completed.
Tip: If J931 basic settings are not performed after the SVM update, the motor mounts will not properly
dampen engine movement and the claim will be denied.
© 2015 Audi of America, Inc.
Page 2 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Model
A8, S8
Engine
4.0T
Old Software
Part Number
4H0907145
Old Software
Version
(or lower)
0006
New Software
Part Number
4H0907145B
New Software
Version
(or higher)
SVM
Code
Input
0008
BAA001
4. Align the exhaust system according to Elsa at Repair Manual >> Engine >> Engine Mechanical, Fuel
Injection and Ignition >> 26 Exhaust Systems, Emission Controls >> Exhaust System, Installing without
Tension.
5. Perform J931 basic settings after aligning the exhaust.
4. • If condition is eliminated, release vehicle.
• If condition is not eliminated, open a TAC ticket and attach the diagnostic log showing that the SVM
and basic settings have been completed.
© 2015 Audi of America, Inc.
Page 3 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.
Service Number:
1039
Damage Code:
0041
Labor Operations:
SVM update
1039 2599
Time stated
on diagnostic
protocol
(Max 50 TU)
Diagnostic Time:
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2036392/4
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All parts and service references provided in this TSB (2036392) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2015 Audi of America, Inc.
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.