AWA 17-02

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Subject: “Class Bridge Warranty” as part of the 3.0L Proposed Agreements with
PSC/FTC
Warranty Policies and Procedures Bulletin
Audi Warranty
Number: AWA-17-02
Subject: Class Bridge Warranty for 3.0L TDI Gen 2 Eligible
Vehicles
Date: Feb. 1, 2017
Dealers: U.S., Puerto Rico
This document modifies the
Audi Warranty Policies and
Procedures Manual.
For Audi 3.0 L TDI Generation 2 vehicles impacted by the emissions modification recall, the following
warranty is applicable.
Class Bridge Warranty
The Class Bridge Warranty is applicable to 3.0L TDI Generation 2 eligible vehicles whose original New
Vehicle Limited Warranty (NVLW) expired/expires prior to the timely availability of an Emissions Compliant
Repair and are not covered by any other warranty and/or service contract (provided through Audi, VCI, or a
third-party). The Class Bridge Warranty provides coverage and terms mirroring those provided by the
expired NVLW.
The Class Bridge Warranty shall exclusively apply to covered repairs performed by an Audi Authorized
Dealer based on conditions that arose between January 31, 2017 or the expiration date of the NVLW,
whichever is later, and the date that an Emissions Compliant Repair is approved or denied. For avoidance
of doubt, the benefits set forth in this provision are available only to Class Members who do not opt out.
Individuals who opt out of the 3.0-liter Class Action Settlement will not be eligible for the Class Bridge
Warranty and will be responsible for payment for any repairs performed by an Audi Authorized Dealer that
is not covered by another warranty and/or service contract.
What is Covered Under this Class Bridge Warranty
The Class Bridge Warranty provides bumper-to-bumper coverage for manufacturer’s defects in material or
workmanship and applies to vehicles with active Warranty Key U97. All components covered in the NVLW
are covered by the Class Bridge Warranty with terms and conditions mirroring the NVLW including, but not
limited to, exceptions such as wheel alignment, tire balance, the repair or replacement of tires and certain
items subject to wear; see below for exceptions to base NVLW coverage.
What is Not Covered Under this Class Bridge Warranty
This Warranty does not cover any repairs or service excluded under the terms of the NVLW, including:
► Any damage or malfunctions caused by installation of non-EPA or non-CARB certified parts, or parts
that alter the performance of the engine, engine controls, or exhaust system, such as the installation
of engine management components ("chipped" or "tuned" ECMs) not approved by Audi.
► Damage or malfunctions caused by outside influence, such as damage due to an accident, or vehicle
misuse or neglect, as well as repairs that are (1) necessary for proper diagnosis of these other
conditions or (2) required to bring the vehicle up to factory specifications, are not covered by this
warranty.
©2017 Audi of America
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Warranty Policies and Procedures Bulletin
► Items subject to normal wear, including tires (alignment and balancing), brake pads (noise and
pulsation/vibration), brake discs, windshield wiper blades, filters, belts, paint finish, worn upholstery,
and other trim and appearance items.
Class Bridge Warranty Coverage Limitations
The limitations to the Class Bridge Warranty shall be the same as set forth for the NVLW. The warranty and
maintenance information that came with the owner's vehicle contains information on the limited
warranties applicable to their Audi model. Owners should read these limited warranties carefully to
determine their warranty rights and obligations, as this information also applies to the coverage provided
to them in this warranty.
Vehicle Eligibility
To determine if a vehicle is eligible for the Class Bridge Warranty, check the VIN in ElsaPro > Vehicle Data.
If the warranty is applicable to the vehicle, the Warranty Key below will present and active:
Warranty Extension Key: U97 Class Bridge Warranty US ONLY
SAGA Warranty Claim Type
Dealers must use claim type 110 when submitting warranty claims for the Class Bridge Warranty.
Questions or Concerns
Contact Audi Warranty at 866.677.2834 or [email protected] with questions or concerns related to
this warranty.
Example of How a Vehicle with Warranty Key U97 will Appear in ElsaPro:
©2017 Audi of America
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Warranty Policies and Procedures Bulletin
Example of How a Vehicle with Warranty Key U97 will Appear in SAGA:
©2017 Audi of America
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.