V001501 2036935

Technical Bulletin
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
All Models
2014-2015
All
All
All
All
Condition
00 15 01 March 19, 2015 2036935 Supersedes V001410 dated October 1, 2014 to include additional model and
model year applicability.
By-Pack at Delivery
Components may be missing from the by-pack at delivery.
Technical Background
Components missing from the by-pack should be claimed in one of two ways. (Warranty or Transportation)
Understanding when to claim one versus the other is very important.
Production Solution
Not applicable.
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© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Service
Note:
During the launch periods you are required to attach pictures of the by-pack and labels to the VTA ticket. Please
use the pictures in this document as reference when you are taking your pictures.
Note:
These two MDI cables for iPod/iPhone shown below are the only cables that will work with the new MY15
Golf/GTI.
Note:
PR code UF8 indicates the vehicle was produced with Part number 5N0035554H (green collar above). The
MDI cable that is provided with all VW vehicles is Part Number 5N0035554B (blue collar above). ALL MDI
cables, that are not 5N0035554B, found with the vehicle produced without PR Code UF8 (incorrect,
damaged, not functioning, etc.) will not be considered for reimbursement through New Vehicle Limited
Warranty claim type.
Tip:
By-Pack is a term used to describe the bag that is delivered with the vehicle that contains the parts to be installed
at PDI, i.e. Wheel Center Caps, Lug Caps, Wiper Blades, Etc.
Inspection Procedure
1. When a vehicle is delivered to the dealer the by-pack should be inspected for condition and contents.
Many of our vehicle’s by-packs have contents labels in English to help with this inspection.
For the bags that do not have English translated contents labels on the by-pack the inspection can still be done but
to a limited extent.
2. In a case where the bag is found open in any way and parts are missing, the claim should be filed as a
transportation claim.
ONLY if the bag is completely sealed and parts are found missing should the claim be filed under warranty.
Page 2 of 4
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Note:
Make sure to properly document the condition of the bag whether it is sealed (undisturbed) or open (disturbed)
and the components that are missing on the transportation delivery form. The transportation delivery form may be
requested when a transportation claim is filed.
• The condition of the bag is the most important
observation to be made.
• A bag found completely sealed and missing items is a
normal pre-delivery warranty claim.
• A bag that is open in any way and missing parts
should be claimed as a transportation claim.
• Pictures of the condition of the bag will also be
important when trying to claim warranty or
transportation as they may be requested.
Figure 1
Figure 2
Figure 3
Page 3 of 4
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
• There may be multiple contents labels on the bag.
• Using the label(s) will help determine the proper contents of the bag (figures 2 and 3).
• The VIN is indicated on the bag which can also be used to determine if the by-pack is the correct one for the
car.
• Taking a picture of this label(s) can also assist in determining the root cause of the problem.
3. The contents inspection is the third part of the inspection and will determine if any action is necessary in terms
of filing claims.
• A claim may be filed but the claim type will be determined by whether the bag is opened or closed.
Note:
Information on every factory’s by-pack label(s) can be found in service circular VSP-13-01, on ServiceNet.
Note:
Wheel Locks are no longer factory installed parts and therefore are not covered under warranty when missing at
PDI. Please reference Service Circular VSP-13-02, on Service Net, for info on the procedure for missing wheel
locks.
Warranty
Information only.
Required Parts and Tools
No Special Parts required.
No Special Tools required.
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 4 of 4
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.