A911314 2013790-

Technical Service Bulletin
91 CD/DVD cannot be ejected
91 13 14 2013790/8 November 6, 2013. Supersedes Technical Service Bulletin Group 91 number 11-25 dated
November 29, 2011 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2007 - 2014
All
Navigation
Condition
REVISION HISTORY
Revision
Date
Purpose
8
-
Revised header data (Added model years)
Revised Service (Added ODIS screenshots)
7
11/29/2011
Revised header data (Added model years)
Revised Service (Added new Infotainment systems)
6
7/20/2011
Revised header data (Added model years)
Revised Warranty (Added MAX TUs)
5
11/10/2008
Revised Title to include Repair Group
• The navigation DVD or other CD/DVD cannot be ejected.
• There are no DTCs stored in the corresponding module.
• The eject button is not stuck. When the eject button is pushed, the drive does not sound as if it is trying to eject
the CD/DVD.
Technical Background
• Vehicles with DVD-based navigation systems now have the navigation DVD installed during production. To
prevent theft of the DVD during transportation, the eject button of the navigation drive is disabled. The
navigation system itself (e.g., route guidance) functions as specified.
• The eject buttons of vehicles without DVD-based navigation systems are not disabled during production, but
could behave as described in the Condition section of this bulletin.
• The eject button can be enabled through Guided Fault Finding.
© 2013 Audi of America, Inc.
Page 1 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Production Solution
Not applicable.
Service
1. Use the ODIS tester to enable the eject button of the CD/DVD drive:
MMI 3G / 3G+
Through GFF, perform the test
plan to enable the eject button
through Special Functions >>
Service Work >> 5F – Eject
Button, lock/unlock (Figure 1).
Figure 1. Test plan for MMI 3G / 3G+.
MMI 2G
Through GFF, perform the test
plan to enable the eject button
through Special Functions >>
Service Work >> 37 – Eject
button, lock/unlock (Figure 2).
Figure 2. Test plan for MMI 2G.
© 2013 Audi of America, Inc.
Page 2 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
RNS-E
Through GFF, perform the test
plan to enable the eject button
through Special Functions >>
Service Work >> J401-NAV Sys.
w/CD Drive, enable eject button
(Figure 3).
Figure 3. Test plan for RNS-E.
2. Verify that the eject button functions correctly.
© 2013 Audi of America, Inc.
Page 3 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.
Service Number:
9196 (For MMI 3G / 3G+)
9112 (For MMI 2G)
9132 (For RNS-E)
Damage Code:
0039
Labor Operations:
For MMI 3G / 3G+:
9196 2599
Time stated
on diagnostic
protocol (MAX
35 TU)
9112 2599
Time stated
on diagnostic
protocol (MAX
35 TU)
9132 2599
Time stated
on diagnostic
protocol (MAX
35 TU)
GFF
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Technical diagnosis
No allowance
0 TU
No DTC - verification and enabling of eject button
via GFF
For MMI 2G:
No DTC - verification and enabling of eject button
via GFF
For RNS-E:
No DTC - verification and enabling of eject button
via GFF
Diagnostic Time:
Claim Comment:
As per TSB #2013790/8
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All parts and service references provided in this TSB (2013790) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2013 Audi of America, Inc.
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.