A571280 2029151-
Service Bulletin Details
Public Details for: A571280 2029151-
Supersedes technical service bulletin group 57 number 12-65 dated may 14, 2012. The door cannot be opened from outside with the outer door handle, but it can be opened with the inner handle. The complaint is often described as follows: the
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Technical Service Bulletin 57 Door cannot be opened from outside, it can only be opened from inside 57 12 80 2029151/3 November 9, 2012. Supersedes Technical Service Bulletin Group 57 number 12-65 dated May 14, 2012 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment TT 2010-2013 All All A4 2010-2013 All All A5 2010-2013 All All A5 cab 2010-2013 All All A6 2012-2013 All All A7 2012-2013 All All Q5 2010-2013 All All Condition REVISION HISTORY Revision Date Purpose 3 - Revised Warranty (SRT and labor operations) 2 5/14/2012 Revised header data Revised Warranty, Required Parts and Tools (Added Audi Q5) 1 3/30/2012 Original publication The door cannot be opened from outside with the outer door handle, but it can be opened with the inner handle. The complaint is often described as follows: The customer locks the vehicle and checks by pulling the door handle whether the vehicle is locked. When opening the vehicle again, the door cannot be opened. It feels as if the handle is slack. Page 1 of 9 © 2012 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Technical Background When fitting the Bowden cable from the mounting bar to the door lock the cable can get kinked. In some cases this can increase the inner friction of the strand in the Bowden cable. As a result, the door lock stays in pressed position or does not completely return to its zero position. (Figure 1). Figure 1. Bowden cable routing. When the Bowden cable gets twisted during the installation the rubber grommets can get distorted. Consequently, the Bowden cable has a too high inner friction and the door lock does not move to the zero position. (Figure 2). Figure 2. Distorted rubber grommets. Production Solution Work instructions have been optimized for the assembly workers. Page 2 of 9 © 2012 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Service 1. Remove/install the latch carrier (“ bow” according to ETKA) and Bowden cable together, as a set, according to the repair manual: Repair Manual >> Body >> Body Exterior >> 57 Front doors, Central Locking System >> Removal and Installation >> Door Components >> Door Handle and Door Lock. Tip: Do not separate the Bowden cable from the latch carrier (“ bow” according to ETKA). Ensure the Bowden cable does not get further damaged during the removal. When a parts request is made, pack the lock and the Bowden cable in such a way that an analysis is possible and additional damage is prevented. 2. Assemble the latch carrier (“ bow” according to ETKA) / Bowden cable assembly and the door lock together according to the steps below, before installing into the vehicle: a. Position the Bowden cable by holding the yellow sleeve in the lock. Figure 3. Holding the yellow sleeve in the lock. Page 3 of 9 © 2012 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin b. Pull down the Bowden cable by holding the yellow sleeve. The locking mechanism is pulled along and the Bowden cable is locked. Slot in the yellow locking mechanism to the left Figure 4. Pulling down the Bowden cable. c. Do not twist the Bowden cable after the installation. To achieve this, turn neither the lock nor the mounting bar. Figure 5. Do not turn the lock or the mounting bar. Tip: The attached short video shows the correct attachment of the Bowden cable in the door lock. Page 4 of 9 © 2012 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Warranty Claim Type: Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 5719 Damage Code: 0017 Labor Operations: A6 – One Door: Front door trim panel 70 59 19 00 40 TU 57 17 19 50 70 TU 57 37 99 99 10 TU remove and reinstall Door lock front remove and reinstall Assemble door release cable -OrA6 – Two Doors: Both front door trim 70 59 20 00 70 TU 57 17 99 99 140 TU 57 37 99 99 20 TU 70 59 19 00 40 TU panels remove and reinstall Both door locks front remove and reinstall Assemble both door release cables A7 – One Door: Front door trim panel remove and reinstall Page 5 of 9 © 2012 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Door lock front remove 57 17 19 50 50 TU 57 37 99 99 10 TU and reinstall Assemble door release cable -OrA7 – Two Doors: Both front door trim 70 59 20 00 70 TU 57 17 99 99 100 TU 57 37 99 99 20 TU panels remove and reinstall Both door locks front remove and reinstall Assemble both door release cables A5 Coupe / A5 Cabriolet / Audi Q5 – One Door Front door trim panel 70 59 19 00 40 TU 57 17 19 50 20 TU 57 37 99 99 10 TU remove and reinstall Door lock front remove and reinstall Assemble door release cable -OrA5 Coupe / A5 Cabriolet / Audi Q5 – Two Doors: Both front door trim 70 59 20 00 70 TU panels remove and reinstall Page 6 of 9 © 2012 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Both door locks front 57 17 99 99 40 TU 57 37 99 99 20 TU remove and reinstall Assemble both door release cables TT Coupe / TT Roadster – One Door: Front door trim panel 70 59 19 00 30 TU 5717 19 50 20 TU 57 37 99 99 10 TU remove and reinstall Door lock front remove and reinstall Assemble door release cable -OrTT Coupe / TT Roadster – Two Doors: Both front door trim 70 59 20 00 50 TU 57 17 99 99 40 TU 57 37 99 99 20 TU 70 59 19 00 40 TU 57 17 19 50 30 TU panels remove and reinstall Both door locks front remove and reinstall Assemble both door release cables A4 – One Door: Front door trim panel remove and reinstall Door lock front remove and reinstall Page 7 of 9 © 2012 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Assemble door release 57 37 99 99 10 TU cable -OrA4 – Two Doors: 70 59 20 00 70 TU 57 17 99 99 60 TU 57 37 99 99 20 TU GFF No allowance 0 TU Road test prior to No allowance 0 TU No allowance 0 TU Both front door trim panels remove and reinstall Both door locks front remove and reinstall Assemble both door release cables Diagnostic Time: service procedure Road test after service procedure Technical diagnosis at dealer’ s discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) Claim Comment: As per TSB #2029151/3 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Page 8 of 9 © 2012 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Required Parts and Tools Part Number Part Description Quantity 4H1 837 885 Bow (A6/ A7 driver side, contains Bowden cable) 1 Bow (A6/A7 passenger side, contains Bowden cable) 1 Bow (A4/A5/Audi Q5 driver side, contains Bowden cable) 1 8T0 837 886 B Bow (A4/A5/Audi Q5 passenger side, contains Bowden 1 -and/or- cable) 8J1 837 885 A Bow (TT driver side, contains Bowden cable) 1 Bow (TT passenger side, contains Bowden cable) 1 -and/or4H0 837 886 -and/or8T1 837 885 B -and/or- -and/or8J0 837 886 A Additional Information All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. Page 9 of 9 © 2012 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.