A961503 2039108-

Technical Service Bulletin
96 Warning message in DIS: "Key not In vehicle" or "Remote key not recognized"
96 15 03 2039108/3 November 9, 2015. Supersedes Technical Service Bulletin Group 96 number 14-90 dated
December 5, 2014 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q3
2015 - 2016
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised header data (Added model year)
Revised Service (added SVM instructions)
Revised Warranty (Added GFF time)
2
12/5/2014
Revised Required Parts and Tools (Updated part number)
1
12/3/2014
Initial publication
• When the key is in the center console storage area under the climate control module, one of the following
messages appears in the cluster driver information display:
• “Key not in vehicle”
• “Remote key not recognized”
• No relevant DTCs are stored.
Technical Background
The remote key is too close to Aerial 1 for Access and Start Authorization (R138), which is located under the
center console storage area, directly under the climate control module.
Production Solution
The location of Aerial 1 for Access and Start Authorization (R138) was changed in series production as well as
new parameterization in the Access and Start Control Module addressed the condition.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
• For vehicles with a production date before January 14, 2015:
Perform an SVM update and change the location of Aerial 1 for Access and Start Authorization (R138),
following the instructions below.
• For vehicles with a production date of January 14, 2015 or later:
Perform an SVM update using the instructions below. Do not change the location of Aerial 1 for Access and
Start Authorization (R138).
SVM Update Instructions (For all vehicles):
1. Follow all instructions TSB 2011732 00 Software Version Management (SVM), operating instructions.
2. Update the Keyless Control Unit (diagnostic address 05) using the SVM action code as listed in the table below
if necessary.
Model
Q3
Old Software
Part Number
Old Software
Version
New Software
Part Number
8U0909517E
All
8U0909517E
New Software
Version
(or higher)
N/A
SVM Code
Input
05A006
Modify location of Aerial 1 for Access and Start Authorization (R138) (For vehicles produced before
January 14, 2015):
The location of Aerial 1 for Access and Start Authorization (R138) must be changed:
1.
Remove the front storage compartment
according to the Elsa Repair Manual (Figure 1).
Figure 1. The front storage compartment in the center
console (Number 17).
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
2.
Remove the climate control module according to
the Elsa Repair Manual.
3.
Remove Aerial 1 for Access and Start
Authorization (R138).
4.
Change the routing of the cable for the Access
and Start Authorization button and for Aerial 1.
The routing of the wiring harness for the shift
gate must also be modified.
5.
Using a zip tie with holder (3D0 971 838 M)
(Figure 2), turn the zip tie by 90° (Figure 3).
Figure 2. Zip tie with holder.
Figure 3. Zip tie turned by 90°.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
6.
Attach the zip tie with holder as shown (Figure
4). Do not tighten the zip tie.
Figure 4. The zip tie with holder is installed but not
tightened.
7.
Remove the two plastic locating pins on Aerial 1
so that no cables can chafe any components
(Figure 5).
Figure 5. Removing the plastic locating pins from Aerial 1
(top image), and Aerial 1 with locating pins removed
(bottom image).
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
8.
Attach zip ties (N 020 904 8) and the retaining
plates for zip ties (000 971 010 A) as shown
(Figure 6).
Figure 6. Zip ties with adhesive retaining plates installed
on Aerial 1.
9.
Prepare the mounting surface by cleaning the
marked area with cleaning solution (D 009 401
04) (Figure 7).
Figure 7. Mounting surface on HVAC ducting to be
cleaned.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
10. Once the area is dry, attach Aerial 1 to the
HVAC ducting (Figure 8).
Figure 8. Aerial 1 mounted on HVAC ducting.
11. Tighten the zip tie and cut off any excess
material (Figure 9). Rotate so that the sharp
edge of the zip tie will not interfere with any
cables in the area.
Figure 9. Zip tie needs tightening.
12. Reinstall the climate control panel and the
storage compartment in the center console.
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.
Service Number:
9667
Damage Code:
0040
Labor Operations:
Access/Start system antenna KESSY remove+reinstall
9667 1903
40 TU
Modify Access/Start system antenna KESSY
9667 1999
50 TU
GFF
0150 0000
Time stated on
diagnostic
protocol
Diagnostic Time:
(Max 100 TU)
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
0121 0004
10 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2039108/3
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
3D0971838M
Cable binder (zip tie) with clamping base (shop supply)
1
N 0209048
Cable binder (zip tie) (shop supply)
2
000971010A
Retaining plate for cable binder (zip tie) (shop supply)
2
D 00940104
All-purpose cleaner (shop supply)
1
© 2015 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
• TSB 2011732 00 Software Version Management (SVM), operating instructions.
All parts and service references provided in this TSB (2039108) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
All parts and service references provided in this TSB (2039108) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2015 Audi of America, Inc.
Page 8 of 8
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.