Campaign Circula

Emissions Service Action
Code: 17F9
Subject
Release Date
Revision Summary
Affected Vehicles
Crankcase Pressure Regulating Valve
November 13, 2015
Picture added on page 7 of the work procedure
U.S.A. & CANADA:
Certain 2011-2014 MY Audi Vehicles with 2.0L TFSI Engine
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
On certain Audi vehicles with 2.0L TFSI engine, the diaphragm of the crankcase pressure
regulating valve may have been damaged.
Corrective Action
Inspect and, if necessary, install a repair kit for the crankcase pressure regulating valve.
Parts Information
Parts allocation took place prior to customer notification via Targeted Allocation. See the
Campaign Data Sheet for information about Completion Factor/Replacement Rate for targeted
allocation calculations. If additional parts are needed for critical cases, please contact the Parts
Specialists at 800-767-6552
Code Visibility
On or about November 10, 2015, affected vehicles were listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD
Web/AIM). A list was not posted for dealers who do not have any affected vehicles.
On or about November 10, 2015, this campaign code showed open on affected vehicles in Elsa.
On or about November 10, 2015, affected vehicles were identified with this campaign code in
the VIN Lookup tool at www.audiusa.com.
Owner Notification
Emissions Campaigns
Requirements
(CALIFORNIA ONLY)
Additional Information
Owner notification will take place on or about November 20, 2015. Owner letter examples are
included in this bulletin for your reference.
The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.accessaudi.com.
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at
www.accessaudi.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2015
17F9/2Y Page 1 of 10
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number
17F9
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark repair kit as causal part
Do not claim wash/loaner under this action
20
Inspect vehicle - Check 20 mbar valve present, no further work required
Labor operation:
0183 00 99
20 T.U.
-ORInspect vehicle - Check 20 mbar valve not present; Install repair kit.
Labor operation:
Quantity
1.00
1726 41 99
Part Number
06H198542A
30 T.U.
Description
Repair kit*
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2015
17F9/2Y Page 2 of 10
Customer Letter Example (USA-49 States)
This notice applies to your vehicle: 
Subject:
Emissions Service Action 17F9 – Crankcase Pressure Regulating Valve
Certain 2011-2014 Model Year Audi Vehicles with 2.0L TFSI Engine
Dear Audi Owner,
As part of Audi’s ongoing commitment to our environment, and in cooperation with the United States Environmental
Protection Agency and the California Air Resources Board, we are informing you of our decision to conduct an
emissions service action on certain 2011-2014 model year Audi vehicles with a 2.0L TFSI engine. Our records
show that you are the owner of a vehicle affected by this action.
What is the issue?
On certain Audi vehicles with 2.0L TFSI engine, the diaphragm of the crankcase
pressure regulating valve may have been damaged. If this happens, your vehicle may
not pass an IM (emissions) inspection.
What will we do?
Your authorized Audi dealer will inspect and, if necessary, install a repair kit for the
crankcase pressure regulating valve. This work will take less than an hour to complete
and will be performed for you free of charge. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi of America, Inc.,
Attn: Customer Experience (17F9)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-253-2834
www.audiusa.com
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN). As always, if
you have any questions or if you need additional assistance, please contact Customer
Experience or your authorized Audi dealer.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2015
17F9/2Y Page 3 of 10
Customer Letter Example (United States – California)
This notice applies to your vehicle: 
Subject:
Emissions Service Action 17F9 – Crankcase Pressure Regulating Valve
Certain 2011-2014 Model Year Audi Vehicles with 2.0L TFSI Engine
Dear Audi Owner,
As part of Audi’s ongoing commitment to our environment, and in cooperation with the United States Environmental
Protection Agency and the California Air Resources Board, we are informing you of our decision to conduct an
emissions service action on certain 2011-2014 model year Audi vehicles with a 2.0L TFSI engine. Our records
show that you are the owner of a vehicle affected by this action.
What is the issue?
On certain Audi vehicles with 2.0L TFSI engine, the diaphragm of the crankcase
pressure regulating valve may have been damaged. If this happens, your vehicle may
not pass an IM (emissions) inspection.
What will we do?
Your authorized Audi dealer will inspect and, if necessary, install a repair kit for the
crankcase pressure regulating valve. This work will take less than an hour to complete
and will be performed for you free of charge. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Important information
for California Vehicle
Owners – California
Regulations
California regulations require that this campaign be completed prior to the time you
renew your vehicle registration. Therefore, please make sure that this campaign is
completed prior to the renewal of your vehicle registration, and that you furnish
proof of completion to the Department of Motor Vehicles (DMV) in the form of a copy
of the dealer’s repair order, including a signed “Proof of Correction” certificate. You
obtain this from your dealer after the campaign has been completed. Please retain the
signed “Proof of Correction Certificate” with your vehicle records. DO NOT MAIL THIS
FORM to the DMV, unless requested.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi of America, Inc.,
Attn: Customer Experience (17F9)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-253-2834
www.audiusa.com
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN). As always, if
you have any questions or if you need additional assistance, please contact Customer
Experience or your authorized Audi dealer.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2015
17F9/2Y Page 4 of 10
Customer Letter Example (CANADA)
This notice applies to your vehicle: 
Subject:
Emissions Service Action 17F9 – Crankcase Pressure Regulating Valve
Certain 2011-2014 Model Year Audi Vehicles with 2.0L TFSI Engine
Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Canadian Environmental Protection Act, 1999.
Audi has determined that a defect, which relates to a prescribed emission standard, exists in certain 2011-2014
model year Audi vehicles with a 2.0L TFSI engine. Our records show that you are the owner of a vehicle affected
by this action.
What is the issue?
On certain Audi vehicles with 2.0L TFSI engine, the diaphragm of the crankcase
pressure regulating valve may have been damaged. If this happens, your vehicle may
not pass an IM (emissions) inspection.
What will we do?
Your authorized Audi dealer will inspect and, if necessary, install a repair kit for the
crankcase pressure regulating valve. This work will take less than an hour to complete
and will be performed for you free of charge. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. On or about November 10, 2015 the
necessary repair instructions and parts will be available to your authorized Audi dealer.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi Canada
Attn: Customer Relations (17F9)
PO Box 842, Stn. A
Windsor, ON N9A 6P2
1-800-822-2834
www.audi.ca
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2015
17F9/2Y Page 5 of 10
Campaign Work Procedure
Required Tools
•
Angled screwdriver
Work Procedure
TIP
If Campaign Completion label is present,
no further work is required.
Section A – Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
TIP
On the date of repair, print this screen and keep
a copy with the repair order.
•
Ensure that the Status is “Open”

•
Note the Applicable Criteria ID
 for use in determining the
correct work to be done and corresponding
parts associated
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2015
17F9/2Y Page 6 of 10
Section B – Pressure Control Valve Inspection
•
Switch the ignition off.
•
Open the hood.
•
Carefully remove engine cover from
retaining pins. Do not remove the engine
cover on one side or in a jerking manner.
Note: Use caution when removing the
engine cover. Damage to the
engine cover is not covered
under this action.
•
Locate and inspect the pressure control
valve.
o
If housing section(s)  are
white or transparent, Proceed to
Section C
o
If housing section(s)  are
fully black, Work Complete,
Proceed to Section D
-OR-
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2015
17F9/2Y Page 7 of 10
Section C – Install Repair Kit
•
Carefully pry open the six retaining tabs
on the cap of the pressure control valve
with an angle screwdriver 
CAUTION
Do not pry up on diaphragm sealing surface
 as this will cause a potential leak.
•
If the last retaining tab  cannot be
pried open or if this is not easy, turn the
cap counter-clockwise.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2015
17F9/2Y Page 8 of 10
•
Install new spring, disk, diaphragm and
cap as shown.
•
Ensure cap is fully secured on all
retaining clips.
•
Reinstall the engine cover by positioning
cover over oil filler tube and oil dipstick.
Using both hands press the engine cover
into the rubber sleeves.
Continue to Section D
Section D – Campaign Completion Label
Install Campaign Completion Label
•
Open the hood.
•
Fill out and affix Campaign Completion label,
part number CAMP 010 000, next to the
vehicle emission control information label.
TIP
Ensure Campaign Completion label does not
cover any existing label(s)
•
Close the hood.
Continue to Section E – Campaign Stamp
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2015
17F9/2Y Page 9 of 10
Section E – Campaign Stamp
⇐ Once the campaign has been completed,
the technician should stamp the repair
order.
•
Stamps are available for ordering through
the Compliance Label Ordering Portal.
Item#: AUD4927ENG
California Only – Continue to Section F
OR
Item # AUD4927FRE
Section F – CALIFORNIA ONLY Requirements
for Emissions Campaigns Having
Customer Notification
The California Air Resources Board and the
Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed
prior to vehicle registration renewal. When
campaign work is done you must provide the
owner with a signed “Vehicle Emission Recall
– Proof of Correction” certificate (RC
EMIS_CAL VW). Certificates can be ordered at
no cost can be ordered at no cost online via the
Compliance Label Ordering portal at
www.accessaudi.com.
TIP
Ensure owners are aware of the importance of
retaining the completed certificate for their
records. It should be mailed to the California
DMV only upon request.
ALL WORK IS COMPLETE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2015
17F9/2Y Page 10 of 10