A441339 2030275-

Technical Service Bulletin
44 Model Year 2013 & 2014 Alignment - Repair Authorization
44 13 39 2030275/6 July 12, 2013. Supersedes Technical Service Bulletin Group 44 number 13-37 dated
February 25, 2013 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2013-2014
All
All
Condition
REVISION HISTORY
Revision
Date
Purpose
6
-
Revised header data (added model year)
5
2/25/2013
Revised Condition (changed mileage from 500 to 6000)
4
11/13/2012
Revised Condition (removed extra image)
Revised Service (clarified information about sending in documents)
3
8/10/2012
Revised header data (Updated to fix ElsaWeb error)
2
7/30/2012
Republished to fix ElsaWeb error
1
7/23/2012
Original publication
Customers may report the following conditions on vehicles with less than 6000 miles. In some cases these
conditions may be noticed at PDI.
• Vehicle pulls – left or right
• Steering wheel not leveled or off-center (Figure 1).
In some cases both concerns may be reported.
Tip: If the alignment concern is due to outside
influence (e.g. accident), this TSB does not apply.
Figure 1. Steering wheel not leveled (off-center)
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Technical Background
Not applicable.
Production Solution
Not applicable.
Service
1. Prior to any repairs:
a. Verify concern with a test drive.
b. Ensure the vehicle has less than 6000 miles.
2. Open a Technical Assistance Center (TAC) ticket prior to starting the alignment procedure.
3. Place vehicle on the alignment rack and perform compensation procedure.
4 During the alignment step at which the steering gear center position is checked, perform the following:
a. Point the front wheels in a straight
ahead position according to the
display on the alignment machine
(Figure 2). Disregard the level of the
steering wheel at this point.
Figure 2. Screen shot illustrating the point at which the front wheels
must be positioned straight ahead. Screen may vary based on the
brand of alignment machine used.
© 2013 Audi of America, Inc.
Page 2 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
b. Prior to proceeding to the next step,
check the steering wheel level. If the
steering wheel is not leveled (offcenter) by any degree, take a photo of
the steering wheel (Figure 3).
Figure 3. Example of a steering wheel not leveled (off-center)
condition.
5. Continue with alignment procedure and adjust as necessary.
6. Email a scanned copy of the before and after alignment measurements along with a photo of the steering wheel
(only if not leveled) to [email protected]. If you are not able to email these documents to this email address
then attach them to the TACS ticket.
a. Email must include the following information:
- VIN
- Repair Order number or claim ID
- Mileage (from Repair Order)
- Dealer Code
b. Photo of the steering wheel should be a JPEG file and must clearly show how much the steering wheel is offcenter (Figure 3).
c. The before and after alignment measurements must be a scanned copy of the original in either PDF or JPEG
format. Do not fax or send a photocopy of the documents. Please see the following examples of acceptable
and unacceptable copies (Figure 4 and Figure 5).
© 2013 Audi of America, Inc.
Page 3 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Examples of ACCEPTABLE scanned copies with all alignment values easy to read:
Figure 4. Examples of acceptable copies.
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Examples of UNACCEPTABLE copies where alignment values are either missing or difficult to see.
Figure 5. Examples of unacceptable copies.
© 2013 Audi of America, Inc.
Page 5 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.
Service Number:
4490
Damage Code:
0011
Labor Operations:
Use appropriate SRTs from ElsaWeb based
on the alignment steps performed.
XXXX XXXX
XX TU
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2030275/6
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.
© 2013 Audi of America, Inc.
Page 6 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.