Campaign Circula

IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,
including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle
that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle
safety. If you have questions regarding this or any other campaign, please contact Warranty
Emissions Service Action
Code: 23L2
Subject: 2009 - 2012 Audi Q7 3.0L TDI
Differential Pressure Sensor/ECM Software Update
August 06, 2013
Problem Description
• In some vehicles, corrosion can form in the
differential pressure sensor, causing the Malfunction
Indicator Light (MIL) to come on. If the MIL is on
because of this issue, a vehicle will not pass an IM
(emissions) inspection.
•
In some vehicles under certain driving conditions, the
MIL may come on due to an issue with the Engine
Control Module (ECM) software. If the MIL is on
because of this issue, the vehicle will not pass an IM
(emissions) inspection.
Corrective Action
• Update ECM software and/or
• Replace the differential pressure sensor
IMPORTANT!
Some vehicles may have more than one criteria
applicable. Check ElsaWeb to ensure
that all applicable criteria are performed/claimed.
Affected Vehicles
U.S.A. & CANADA:
2009-2012 MY Audi Q7 3.0LTDI
Verify the Open Campaigns/Actions screen in ElsaWeb to
determine if the VIN# applies to this Campaign/ Action.
NOTE:
•
•
•
•
ElsaWeb is the only valid campaign inquiry/verification source.
Check ElsaWeb on the day the campaign work will be performed to
verify vehicle eligibility for the repair in order to receive claim
payment consideration. Campaign status must show “open”.
If this repair appears to have already been performed on the
vehicle but the code still shows open in ElsaWeb, contact Warranty
before proceeding further, e.g. a dealer may have recently
performed this repair but not yet entered a claim for it in the
system.
ElsaWeb may also show additional open action(s); if so, inform
your customer - this work can be done while the vehicle is in for
this campaign.
Contact Warranty if you have any questions.
Allocation Report of Affected Vehicles
Electronic allocation lists will be posted under My
Dealership Reports on AccessAudi. A list will not be
posted for dealers who had no affected vehicles.
Parts Information and Allocation
• Parts allocation will take place prior to customer
notification.
• The Targeted Allocation program will be used in
support of this campaign.
• Please refer to the dealer letter and Campaign Data
Sheet for information regarding the Completion
Factor/Replacement Rate for your targeted allocation
calculations.
• If additional parts are required for critical cases, please
contact the Parts Specialists at 800-767-6552.
Owner Notification Mailing
All known owners will be notified by first class mail in on or
about August 13, 2013. Sample copies of the owner letters
are enclosed.
Requirements for Emissions Campaigns With
Customer Notification (CALIFORNIA ONLY)
The California Air Resources Board and the Department of
Motor
Vehicles (DMV)
require emissions-related
campaigns to be completed prior to vehicle registration
renewal. When campaign work is done you must
provide the owner with a signed “Vehicle Emission
Recall – Proof of Correction” certificate (RC
EMISCAVWAU). Certificates can be ordered at no cost
online via the Compliance Label Ordering portal
at www.accessaudi.com.
NOTE: Ensure owners are aware of the importance of
retaining the completed certificate for their records. It
should be mailed to the California DMV only upon request.
Campaign Completion Labeling Guidelines (California
Only)
Vehicles repaired under this action are required to be
identified with a Campaign Completion label when the work is
performed. It is mandatory for all dealers in California to
complete and affix Campaign Completion label, part number
CAMP 010 000, whenever this campaign is performed. Labels
can be ordered at no cost online via the Compliance Label
Ordering portal at www.accessaudi.com.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2013 Audi of America, LLC and Audi Canada. All Rights Reserved.
August 2013
23L2/L7 Page 1 of 12
Claim Entry Procedure
Immediately upon completion of the repair work, enter the Applicable Criteria ID and Repair Operation from the
following chart. The Applicable Criteria ID is shown in ElsaWeb. Claims will only be paid for vehicles that show
this campaign open in ElsaWeb on the day of the repair. To help ensure prompt and proper payment, attach the
screen print to the repair order.
Saga Claim Entry Procedure
Check ElsaWeb to determine whether the campaign is open.
Service No.: 23L2
Damage Code: 0099
Parts Manufacturer
Removed part: Use vendor code 002
Sold vehicle = 7 10
Unsold vehicle = 7 90
Vehicles may have more than one
criteria. Complete and claim all
applicable criteria on one claim.
Accounting Instructions
Criteria I.D. 01
Perform ECM software update
Repair operation:
2360 25 99
40 T.U.
AND/OR
Criteria I.D. 02
Replace differential pressure sensor
Repair operation:
2675 55 99
70 T.U.
Quantity
Part Number
Part Description
1
059 906 051 A
Differential Pressure Sensor
There is NO reimbursement for Vehicle Wash or Loaner
If customer refused repairs
Fax the Repair Order to the warranty team at (248) 754-6533 (U.S) and (905) 428-4811 (CAN). Provide
the VIN, applicable Service Number, Customer information, Dealer number and date.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2013 Audi of America LLC and Audi Canada. All Rights Reserved.
August 2013
23L2/L7 Page 2 of 12
Customer Letter Example (United States – Except California)
Vehicle Identification Number (VIN): 
Criteria: 
Subject:
Emissions Service Action 23L2/L7
Differential Pressure Sensor/ECM Software
2009-2012 MY Audi Q7 3.0L TDI Vehicles
Dear Audi Owner:
As a valued Audi customer, your satisfaction is our utmost priority. We are writing to you today about how we intend to
address/prevent some potential emissions-related issues that some customers have experienced in certain 2009-2012
MY Audi Q7 3.0L TDI vehicles.
What is the issue?
•
In some vehicles, corrosion can form in the differential pressure sensor, causing the
Malfunction Indicator Light (MIL) to come on.
•
In some vehicles under certain driving conditions, the MIL may come on due to an
issue with the Engine Control Module (ECM) software.
If the MIL is on because of either issue, your vehicle will not pass an IM (emissions)
inspection. Please note that your vehicle may be subject to one or both of these issues.
What will we do?
What should you do?
As needed, your authorized Audi dealer will install updated Engine Control Module (ECM)
software and/or a new differential pressure sensor on your vehicle at no cost to you. This
work can take up to two hours to complete.
In order to limit any possible inconvenience, please contact your authorized Audi dealer as
soon as possible to schedule your repair. This will allow your dealer time to plan ahead
and ensure that the required parts (if needed) are available for your vehicle on your
scheduled appointment date.
IMPORTANT!
Please note that if the ECM in your vehicle has been “chipped,” “tuned,” or
otherwise modified from original factory specifications with aftermarket
components and/or software, work needed to repair, replace, or return the ECM to
original factory specifications is NOT covered under this action.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the conditions described in this letter, the
enclosed form explains how to request reimbursement. We would be pleased to review
your reimbursement request.
Can we assist you
further?
If you have any questions regarding this repair, please contact us at:
Audi of America, Inc.,
Attn: Customer Experience (23L2/L7)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-253-2834
We also invite you to visit our website at www.audiusa.com where you can check to see if
this or any other action may be open on your vehicle.
We hope you are enjoying the exceptional performance and fuel economy of your TDI® Clean Diesel vehicle, and we wish you
many more miles of driving pleasure. Thank you for your continued loyalty!
Sincerely,
Audi Quality & Technical Service
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2013 Audi of America LLC and Audi Canada. All Rights Reserved.
August 2013
23L2/L7 Page 3 of 12
Customer Letter Example (CALIFORNIA ONLY)
Vehicle Identification Number (VIN): 
Criteria: 
Subject:
Emissions Service Action 23L2/L7
Differential Pressure Sensor/ECM Software
2009-2012 MY Audi Q7 3.0L TDI Vehicles
Dear Audi Owner:
As a valued Audi customer, your satisfaction is our utmost priority. We are writing to you today about how we intend to
address/prevent some potential emissions-related issues that some customers have experienced in certain 2009-2012 MY Audi
Q7 3.0L TDI vehicles.
What is the issue?
•
In some vehicles, corrosion can form in the differential pressure sensor, causing the
Malfunction Indicator Light (MIL) to come on.
•
In some vehicles under certain driving conditions, the MIL may come on due to an
issue with the Engine Control Module (ECM) software.
If the MIL is on because of either issue, your vehicle will not pass an IM (emissions)
inspection. Please note that your vehicle may be subject to one or both of these issues.
What will we do?
What should you do?
As needed, your authorized Audi dealer will install updated Engine Control Module (ECM)
software and/or a new differential pressure sensor on your vehicle at no cost to you. This
work can take up to two hours to complete.
In order to limit any possible inconvenience, please contact your authorized Audi dealer as
soon as possible to schedule your repair. This will allow your dealer time to plan ahead and
ensure that the required parts (if needed) are available for your vehicle on your scheduled
appointment date.
IMPORTANT!
Please note that if the ECM in your vehicle has been “chipped,” “tuned,” or otherwise
modified from original factory specifications with aftermarket components and/or
software, work needed to repair, replace, or return the ECM to original factory
specifications is NOT covered under this action.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt.
If you have changed your address or sold the vehicle, please fill out the enclosed prepaid
Owner Reply card and mail it to us so we can update our records.
Important information for
California Vehicle
Owners – California
Regulations
California regulations require that this campaign be completed prior to the time you renew
your vehicle registration. Therefore, please make sure that this campaign is completed
prior to the renewal of your vehicle registration, and that you furnish proof of completion
to the Department of Motor Vehicles (DMV) in the form of a copy of the dealer’s repair order,
including a signed “Proof of Correction” certificate. You obtain this from your dealer after the
campaign has been completed. Please retain the signed “Proof of Correction Certificate” with
your vehicle records. DO NOT MAIL THIS FORM to the DMV, unless requested.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter, the
enclosed form explains how to request reimbursement. We would be pleased to review your
reimbursement request.
Can we assist you
further?
If you have any questions regarding this repair, please contact us at:
Audi of America, Inc.,
Attn: Customer Experience (23L2/L7)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-253-2834
We also invite you to visit our website at www.audiusa.com where you can check to see if
this or any other action may be open on your vehicle.
We hope you are enjoying the exceptional performance and fuel economy of your TDI® Clean Diesel vehicle, and we wish you
many more miles of driving pleasure. Thank you for your continued loyalty!
Sincerely,
Audi Quality & Technical Service
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2013 Audi of America LLC and Audi Canada. All Rights Reserved.
August 2013
23L2/L7 Page 4 of 12
Customer Letter Example (Canada)
Vehicle Identification Number (VIN): 
Criteria: 
Subject:
Emissions Service Action 23L2/L7
Differential Pressure Sensor/ECM Software
2009-2012 MY Audi Q7 3.0L TDI Vehicles
Dear Audi Owner:
As a valued Audi customer, your satisfaction is our utmost priority. We are writing to you today about how we intend to
address/prevent some potential emissions-related issues that some customers have experienced in certain 2009-2012 MY Audi
Q7 3.0L TDI vehicles.
What is the issue?
•
In some vehicles, corrosion can form in the differential pressure sensor, causing the
Malfunction Indicator Light (MIL) to come on.
•
In some vehicles under certain driving conditions, the MIL may come on due to an
issue with the Engine Control Module (ECM) software.
If the MIL is on because of either issue, your vehicle will not pass an IM (emissions)
inspection. Please note that your vehicle may be subject to one or both of these issues.
What will we do?
What should you do?
As needed, your authorized Audi dealer will install updated Engine Control Module (ECM)
software and/or a new differential pressure sensor on your vehicle at no cost to you. This
work can take up to two hours to complete.
In order to limit any possible inconvenience, please contact your authorized Audi dealer as
soon as possible to schedule your repair. This will allow your dealer time to plan ahead
and ensure that the required parts (if needed) are available for your vehicle on your
scheduled appointment date.
IMPORTANT!
Please note that if the ECM in your vehicle has been “chipped,” “tuned,” or
otherwise modified from original factory specifications with aftermarket
components and/or software, work needed to repair, replace, or return the ECM to
original factory specifications is NOT covered under this action.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter, the
enclosed form explains how to request reimbursement. We would be pleased to review
your reimbursement request.
Can we assist you
further?
If you have any questions regarding this repair, please contact us at:
Audi Canada
Attn: Customer Relations (23L2/L7)
P.O. Box 842, Stn. A, Windsor, ON N9A 6P2
1-800-822-2834
We also invite you to visit our website at www.audi.ca where you can check to see if this
or any other action may be open on your vehicle.
We hope you are enjoying the exceptional performance and fuel economy of your TDI® Clean Diesel vehicle, and we wish you
many more miles of driving pleasure. Thank you for your continued loyalty!
Sincerely,
Audi Quality & Technical Service
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2013 Audi of America LLC and Audi Canada. All Rights Reserved.
August 2013
23L2/L7 Page 5 of 12
Campaign Work Procedure
23L2 Emissions Service Action
If there are questions regarding the work procedure:
• U.S. dealers, contact Warranty
• Canadian dealers, open an ATA ticket using concern group “Compliance/Recall Assistance (C)”
Required Parts:
Quantity
Part Number
Part Description
1
059 906 051 A
Differential Pressure Sensor
(1) Shop supply
CAMP 010 000
Campaign Completion Label (California Only)
(1) Shop supply
RC EMISCAVWAU
Proof of Correction Certificate (California Only)
Work Procedure:
If Campaign Completion label is
present, no further work required
Section A – Identify Criteria and Check for Open
Status
Tip: On the date of repair, print this screen
and keep a copy with the repair order.
•
Enter the VIN in ElsaWeb and proceed to the
“Campaign/Action” screen.
⇐ Ensure that the Status is “Open” .
⇐ Note all of the Applicable Criteria ID(s) 
for use in determining the correct work to be done
and associated parts.
Perform all Applicable Criteria below as necessary
according to ElsaWeb:
01 – Section B – ECM Software Update
02 – Section C – Sensor Replacement
Section B - Criteria 01 – ECM Software update
•
Open the hood.
•
Attach an appropriate battery charger to the
vehicle battery.
•
Attach the VAS tester to the vehicle.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2013 Audi of America LLC and Audi Canada. All Rights Reserved.
August 2013
23L2/L7 Page 6 of 12
•
From the home screen of the scan tool select
“Audi Flashing”.
•
Enter SVM code 23L2A001.
•
Follow the on-screen prompts to perform the ECM
software update.
If Criteria 2 applies, continue to Section C.
Otherwise, continue to Section D.
Section C - Criteria 02 – Replace Differential
Pressure Sensor
•
Remove the engine cover.
⇐ The differential pressure sensor is mounted in the
center of the bulkhead, below the wiper cowl
.
⇐ Disconnect the electrical connector from the
differential pressure sensor .
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2013 Audi of America LLC and Audi Canada. All Rights Reserved.
August 2013
23L2/L7 Page 7 of 12
⇐ Remove the differential pressure sensor mounting
nut .
⇐ Reposition the spring clamps on both of the
particulate filter hoses to allow removal of the
hoses from the differential pressure sensor
.
•
Remove both of the particulate filter hoses from
the differential pressure sensor and remove the
sensor itself from the mounting bracket.
•
Install the particulate filter hoses onto the new
differential pressure sensor (P/N 059 906 051 A).
•
Reposition the spring clamps.
•
Install the new differential pressure sensor into the
retaining clip.
•
Install and torque the mounting nut to 3.5 Nm.
•
Reconnect the electrical connector.
Adjust Programmed Values
•
Start the engine.
•
Using a VAS 6150A or equivalent enter “Guided
Functions”.
•
Select the appropriate model, model year, and
engine code.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2013 Audi of America LLC and Audi Canada. All Rights Reserved.
August 2013
23L2/L7 Page 8 of 12
⇐ Select “01 – CATA – Engine – J623” .
⇐ Select “Engine Control Module, enable
immobilizer”.
⇐ Select “01 – Adapting Diesel Particulate Filter
(DPF) adapt. values” .
⇐ Select “01 – Adapting Diesel Particulate Filter
(DPF) adapt. values” .
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2013 Audi of America LLC and Audi Canada. All Rights Reserved.
August 2013
23L2/L7 Page 9 of 12
⇐ Select “Button 3: Differential pressure sensor was
replaced” .
⇐ Select “Done” .
⇐ Disconnect the VAS tester from the vehicle.
⇐ Close the hood.
California dealers - Proceed to Sections D and E,
all other dealers proceed to section F
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2013 Audi of America LLC and Audi Canada. All Rights Reserved.
August 2013
23L2/L7 Page 10 of 12
Section D – CALIFORNIA ONLY Requirements for
Emissions Campaigns Having Customer
Notification and applying Campaign
Completion Label
Note: The California Air Resources Board and
the Department of Motor Vehicles (DMV)
require emissions-related campaigns to
be completed prior to vehicle registration
renewal. When campaign work is done
you must provide the owner with a
signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC
EMISCAVWAU).
Certificates can be
ordered at no cost online via the
Compliance
Label
Ordering
portal
at www.accessaudi.com.
Tip: Ensure owners are aware of the importance
of retaining the completed certificate for their
records. It should be mailed to the California
DMV only upon request.
Note: Vehicles repaired under this action in
California are required to be identified
with a campaign completion label when
the work is performed. It is mandatory
for all dealers in California to complete
and affix Campaign Completion label,
part number CAMP 010 000, whenever
this campaign is performed. Labels can
be ordered at no cost online via the
Compliance Label Ordering portal
at www.accessaudi.com.
Campaign Completion
SAGA CODE:
DLR #:
REPAIR DATE:
CAMP 010 000
Section E - Install Campaign Completion Label
•
Open hood
⇐ Fill out and affix Campaign Completion label, part
number CAMP 010 000, next to the vehicle emission
control information label
Tip: Ensure Campaign Completion label
does not cover any existing label(s)
•
Close hood
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2013 Audi of America LLC and Audi Canada. All Rights Reserved.
August 2013
23L2/L7 Page 11 of 12
Section F – Parts Return/Disposal
Parts Return/Disposal
Properly destroy and dispose of removed parts in
accordance with all state/local requirements once the
parts are listed on the Parts Destruction and Core
Disposition report, unless otherwise indicated and/or
requested for return.
ALL WORK IS COMPLETE
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2013 Audi of America LLC and Audi Canada. All Rights Reserved.
August 2013
23L2/L7 Page 12 of 12