A911467 2021037-

Technical Service Bulletin
91 iPod or USB unit not recognized or does not charge - MMI 3G/concert radio
91 14 67 2021037/8 October 16, 2014. Supersedes Technical Service Bulletin Group 91 number 13-85 dated May
29, 2013 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2010 - 2016
All
MMI3G/concert radio
Condition
REVISION HISTORY
Revision
Date
Purpose
8
-
Revised header data (Added model years, removed models)
Revised Condition (Added statement)
Revised Warranty (Modified labor operations)
7
5/29/2013
Revised header data (Added model years, models)
6
6/5/2012
Revised header data (Added model years, models)
5
11/23/2011
Revised header data (New model year)
4
1/12/2011
Revised header data (New model year)
3
5/6/2010
Revised header data (Controlling TSB display in ElsaWeb)
2
8/4/2009
Revised header data
1
7/6/2009
Original publication
• The iPod or the USB memory stick is not recognized or the iPod is not charged when either unit is connected to
the Audi music interface (AMI).
• The vehicle has one of the following:
• MMI3G or a Symphony/Concert CAN radio system with separate AMI control unit in the glove box or
armrest.
• MMI3G+ with integrated AMI in the MMI main unit.
© 2014 Audi of America, Inc.
Page 1 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Technical Background
The condition may be caused by one of the following:
• The iPod and adapter cable are connected in the wrong order.
• The adapter cable cannot be connected to the port because the port is not correctly seated in the glove box
housing.
The wiring harness for AMI between the MMI control unit and the port connection for the adapter cable is
damaged.
Production Solution
Not applicable.
Service
1. Disconnect the iPod and adapter cable:
a. Connect the adapter cable to the port connection in the glove box housing. Adapter cable should click into
place. If not, go to Step 2.
b. Connect the iPod to the adapter cable.
c. If the iPod is recognized, explain the connection procedure to the customer.
d. The connection process does not apply to the USB memory stick.
2. Reinstall the port connector in the glove compartment housing:
a. Connect the adapter cable to the port connection.
b. Connect the iPod or USB memory stick.
3. Retest with a known good USB memory stick, iPod, and adapter cable.
© 2014 Audi of America, Inc.
Page 2 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
4. If the complaint is not resolved with steps 1 – 3,
check the AMI wiring harness for continuity and
shorts. Replace the harness for MMI3G+ (Figure
1) if necessary.
The original wiring harness may remain in the
vehicle, but it must be protected from rattling
against other components.
Figure 1. MMI3G+ AMI wire harness, iPod and adapter
cable, USB memory stick and adapter cable.
AMI harness pin locations for MMI3G+:
Harness pin locations that
connect to MMI main unit
(MMI3G+ only)
Signal
30 PIN Adapter Harness Pin
location (connects to iPod
cable)
11 Green in Quad lock
iPod Rx
13
12 Green in Quad lock
iPod Tx
14
2 Brown round
iPod Detect
16
1 Brown round
USB Data
17
3 Brown round
USB Data
18
6 Green in Quad lock
iPod Detect
21
4 Brown round
Cable ID
22
4 Green in Quad lock
USB Ground
25
3 Green in Quad lock
USB Power
28
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
AMI harness pin locations for Symphony/Concert CAN radio (Figure 2):
Harness pin locations that
connect to CAN radio
Signal
AMI interface control unit
11 Green in Quad lock
iPod Rx
13
iPod Tx
14
iPod Detect
16
USB Data
17
USB Data
18
iPod Detect
21
Cable ID
22
USB Ground
25
USB Power
28
Figure 2. CAN Radio Quad-lock connector diagram with sections “B” and “D”.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.
Service Number:
9109
Damage Code:
0040
Labor Operations:
Check connections of adapter cable to port and
device.
9109 9999
Re-secure port connection to glove box housing, 9109 5599
if necessary. (See Elsa for appropriate labor
operations times for specific vehicle.)
40 TU
See Elsa
(Max 150 TU)
When replacement of AMI harness is required:
Diagnostic Time:
Check AMI wiring harness, if applicable.
9109 9999
50 TU
Replace AMI wiring harness, if applicable. (See
Elsa for appropriate labor operations times for
specific vehicle.)
9109 5599
See Elsa
GFF
0150 0000
(Max 250 TU)
Time stated on
diagnostic
protocol
(Max 50 TU)
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB # 2021037/8
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
See ETKA
AMI wiring harness
1 (as needed)
© 2014 Audi of America, Inc.
Page 5 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
All parts and service references provided in this TSB (2021037) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2014 Audi of America, Inc.
Page 6 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.