DLR MSG - RFV -

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Dealer message - american honda (ahm) is investigating certain 2013-2014 odysseys & pilots with a complaint of the power tailgate inoperable. To fully understand the cause of this condition, ahm would like to inspect the vehicle prior to yo


- 2014 - 2013 -

Models from 2014
2014 HONDA ODYSSEY
2014 HONDA PILOT
Models from 2013
2013 HONDA ODYSSEY
2013 HONDA PILOT 
INTERACTIVE NETWORK
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Sent on
09
From
Parts and Service Division
Subject
Req u est for Visit: 2013 -2014 Ody ssey & Pilot Pow er Tailg ate Inop
To:
From:
RE:
18
2014
Expires on 10
02
2014
All Honda Service Managers/Advisors
Technical Research & Support Group
Request for Visit: 2013-2014 Odyssey & Pilot Tailgate Inop
This message is solely directed to Honda dealership personnel;please handle accordingly.
Print this i
N message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda (AHM) is investigating certain 2013-2014 Odysseys & Pilots with a complaint of the power tailgate
inoperable. To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to your attempting
a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1.
Must be able to duplicate the issue using the inside button and/or OFB for power tailgate operation.
2.
Vehicle has not been involved in any collision.
3.
No previous repair for this issue.
Action Required
If you have or know of such a vehicle, please call Technical Research & Support (TRS) Group at 800-880-1072. TRS will
need to record certain vehicle information and provide you with further instructions.
Thank you.
© 2000–2014, American Honda Motor Co., Inc. All Rights Reserved.
American Honda Motor Co., Inc.
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