60C7 - Bulletin

UPDATE Technical Bulletin
August 08, 2017
60C7 UPDATE – Panoramic Sunroof Frame (NVLW)
NOTE:
• Perform this UPDATE on all applicable vehicles within New Vehicle Limited Warranty.
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within
the Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording//Text: (line item, customer concern description on repair order):
UPDATE Code & Description
Model(s)
Year
Engine Code
Trans. Code
Golf, GTI
2015-2017
All
All
REVISION HISTORY
Revision
Date
Purpose
1
August 08, 2017
Original publication
Condition
This update has been proactively released to prevent water leaks to the interior of the vehicle that
could be caused by cracks in the sunroof frame
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•
Procedure is valid only for vehicles that show the 60C7 code in Elsa, Campaign/Action Information
screen on the day of repair.
•
If the vehicle is sold it must be within the New Vehicle Limited Warranty.
•
Procedure must be performed within the allotted time frame stated in this UPDATE.
•
Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Page 1 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Technical Background
A difference in the expansion rate between the plastic water channel and steel reinforcement plates
may cause stress cracks to occur at the edges of the reinforcement plates.
Remedy
This issue is fixed by installing several adhesive foil patches on the sunroof frame, in the areas in
which cracks have appeared or may appear in the future. These patches will prevent any water leaks
to the interior of the vehicle that could be caused by cracks in the sunroof frame.
Production Solution
Updated parts in production as of VIN AU_HM012965.
Page 2 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Service
NOTE:
• Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa
printout showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in Elsa,
contact Warranty before proceeding further. Another dealer may have recently performed this
UPDATE but not yet entered a claim for it in the system.
• Elsa may also show additional open action(s); if so, inform your customer - this work can be done
while the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
Section A – Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
TIP
On the date of repair, print this screen and
keep a copy with the repair order
•
Ensure that the Status is “Open”

•
Note the Applicable Criteria ID
 for use in determining the
correct work to be done and
corresponding parts associated.
Proceed to Section B
Page 3 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
NOTE
•
This proactive repair differs from the previously published Technical Service Bulletin. The
drying time for the isopropyl alcohol has changed and there is no longer a need to allow the
sealant (if necessary) to dry.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this
action.
Section B – Install Sunroof Water Channel
Repair Kit and Repair Cracks if Necessary
•
Open the sunroof glass panel all the
way.
•
In the lower section of the wind
deflector screen frame <1>, release
the mounting tabs <3> using a flathead screwdriver .
•
Loosen the wind deflector screen
frame <1> from the sunroof frame
<2>.
Page 4 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
Loosen the mounting tabs  for
the wind deflector <1> on both sides
using a flat-head screwdriver.
•
Release the wind deflector
towards the vehicle rear -B-.
•
Remove the wind deflector upward
from the sunroof frame <2>.
•
Move the front seats forward and tilt
the seat backs forward to allow room
to work on the roof by standing
through the sunroof opening from the
rear of the vehicle.
<1>
NOTE
Care must be taken not to damage center
console by kneeling or leaning against it
during repair process.
Page 5 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
Remove the inner sunroof seal from
around the front of the sunroof
opening and lay it back over the
sunroof glass.
TIP
Masking tape can be used to hold the seal
in place on top of the sunroof glass for the
duration of the repair.
CAUTION
Risk of Consequential Damage
•
•
Use extreme care when working
around the sunroof frame so that
the exterior part of the frame is not
scratched, cracked or otherwise
damaged.
•
Damage to the sunroof frame
during this repair will not be
covered by this action.
The patch foils in the kit will be
applied in the front corners of the
sunroof frame.
NOTE
Frame shown removed for clarity. Do not
remove the sunroof frame.
Page 6 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
TIP
Use non-marking masking tape to lift and
compress the outer sunroof seal to
provide additional access to the water
channel underneath the sunroof trim
panel.
CAUTION
Risk of Consequential Damage
•
Use extreme care when working
around the sunroof frame so that
the exterior part of the frame is
not
scratched,
cracked
or
otherwise damaged.
•
Damage to the sunroof frame
during this repair will not be
covered by this action.
•
Thoroughly clean the water channel
with isopropyl alcohol, a microfiber
cloth and compressed air. Use a
bone tool or the squeegee supplied
with the repair kit to clean the area
underneath the sunroof trim panel by
pushing the cloth underneath the
trim.
•
Wait at least 2 minutes after cleaning
the water channel before proceeding
to allow alcohol to evaporate.
Page 7 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
Inspect the sunroof water channels
for stress cracks
•
There are a total of 12 areas to
inspect for cracks.
NOTE
•
•
•
Left side is shown. Inspect the
same six areas on the passenger
side.
More than one crack may be
found. All cracks will need to be
repaired.
In most cases there will be stress
cracks in multiple locations of the
water channel. Care must be taken
to ensure all cracks are identified,
sealed and that all 12 foil patches
are installed correctly. Failure to
seal all cracks and install all 12 foil
patches will result in a repeat
failure.
Page 8 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
For all cracks, put a 1 mm bead of
sealant (Teroson MS-930, part
number D 172090A2) over any
existing cracks, 1 at a time. Start the
sealant bead as far under the
sunroof trim as possible and pull the
bead to the end of the crack.
NOTE
•
•
The nozzle supplied with the
sealant is already cut to a 1 mm
opening.
Only work on 1 crack at a time
due to the short cure time of the
sealant.
Page 9 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
Using the squeegee supplied with
the repair kit, spread the sealant
pushing it underneath the trim panel
from the inside edge of the roof
opening to completely cover the
crack.
•
Remove all excess sealant from the
water channel. There must not be
any excess sealant that may prevent
the foils from being applied
completely flat to the water channel.
The crack should be filled with
sealant with no excess sealant
around the crack.
TIP
Cleaning solution (part number D
00940104) can be used to remove any
sealant smears in the surrounding areas.
•
Spread sealant working from sunroof
opening to underneath the trim
panel. Sealant should fill crack and
there should be no excess sealant
on the water channel.
•
Repeat process for all cracks in
frame.
NOTE
The sealant must not be allowed to dry
before installing the foil patches.
•
Apply the foil patches one at a time
according to the sequence shown.
NOTE
Foil tapes must be applied in all 12
positions regardless if there is a crack or
not.
•
For foil positions 4 and 6, it is more
important to apply the foil as far
underneath the trim panel as
possible then attempting to align the
foil with the seal channel.
•
Foil positions 4 and 5 should not
overlap each other.
Page 10 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
DO NOT cover the water drain hole
or the witness line around the water
drain with the foil in positions 4 or 5.
•
Peel half of the backing tape off the
foil and fold it over to use to hold the
foil during application.
•
Align the foil with the edge of the
water channel and apply the foil,
working it forward using the included
squeegee to ensure there are no air
bubbles, wrinkles and that there are
no gaps under the foil.
•
Peel backing tape off as you work
forward.
•
Use the squeegee to work the tape
down as smooth as possible.
TIP
• There may be a burr on the water
channel in this location that
appears to be an air bubble. This
is normal and an acceptable
condition after applying the foil.
• The foil positions are designed to
cover witness lines in the water
channel. It is normal to see a line
in the foil after it is applied.
Page 11 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
In position 6, peel half of the backing
tape off the section of foil to be
placed underneath the trim panel
and fold it over to use to hold the foil
during application. Ensure the tape is
as far underneath the trim panel as
possible before beginning to adhere
it to the water channel. Apply the foil
working it toward the rear using the
included squeegee to ensure there
are no air bubbles or wrinkles and
that there are no gaps under the foil.
Peel backing tape off as you work.
Use the squeegee to work the tape
down smooth and as far underneath
the trim panel as possible
•
In position 5, peel half of the backing
tape off starting at the pointed edge
in the radius and fold it over to use to
hold the foil during application.
Carefully align the radius of the foil to
the radius of the seal channel and
ensure the drain hole and witness
mark around the drain will not be
covered. Apply the foil working it
forward using the included squeegee
to ensure there are no air bubbles or
wrinkles and that there are no gaps
under the foil. Peel backing tape off
as you work. Use the squeegee to
work the tape down smooth and as
far underneath the trim panel as
possible.
Page 12 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
NOTE
Foil position 5 incorrectly applied covering
witness line around drain shown.
•
In position 4, peel half of the backing
tape off the section of foil to be
placed underneath the trim panel
and fold it over to use to hold the foil
during application. Use a pivoting
motion to swing the foil underneath
the trim. Ensure the tape is as far
underneath the trim panel as
possible before beginning to adhere
it to the water channel. Apply the foil
working it from underneath the trim
toward the sunroof opening. Use the
included squeegee to ensure there
are no air bubbles or wrinkles and
that there are no gaps under the foil.
Peel backing tape off as you work.
Use the squeegee to work the tape
down smooth and as far underneath
the trim panel as possible.
•
Use a pivoting motion to work foil
underneath trim panel in position 4.
Page 13 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
Foil position 4 fully applied.
NOTE
It is more important that the foil in position
4 be applied as far underneath the trim
panel as possible versus attempting to
align it to the edge of the seal channel.
•
After all six foils have been applied
to one side of the water channel,
repeat steps on the opposite corner
of the water channel.
•
Once all 12 foils have been applied
to the water channel, inspect the foils
to ensure they are completely flat to
the water channel and that there are
no air bubbles or gaps underneath
the foil. Use the squeegee to help
push out any defects
•
Use a flashlight at different angles to
help identify any air bubbles. If any
foil needs to be removed and
reinstalled, discard the foil and use a
new piece
Page 14 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
The foil must be fully applied
underneath the trim panel. If the foil
is folded over, it should be removed
and a new piece applied. Use the
squeegee to work the foil down on to
the water channel as far underneath
the trim panel as possible.
NOTE
Photo shows foil folded and not adhered
underneath trim panel.
•
Install wind deflector.
•
Install the sunroof frame seal.
•
Close the sunroof.
Repair is Complete.
Page 15 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Warranty
Claim Entry
Procedure
Enter your claim immediately upon completion of the UPDATE. Claims will only be paid
for vehicles that show this UPDATE code open in Elsa on the day of repair. To help
ensure prompt and proper payment, attach the screen print to the repair order.
Claim Help
U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for help with
claim entry.
Canadian dealers - Contact your Warranty Campaign Specialist. For contact
information, please proceed to “ServiceNet – Warranty/Contact Information/Campaigns
– “Warranty Campaign Specialist.”
Required Customer Ensure customers are aware of all work performed on the vehicle by recording the
Notification
information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the repair
order and take the time to explain this UPDATE to your customer.
Page 16 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Claim Entry Instructions
After UPDATE has been completed, enter claim as soon as possible to help prevent work from being
duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair
order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number
60C7
Damage Code
0099
Parts Vendor Code
Claim Type
3YK
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark Repair Kit as causal part
Do not claim wash/loaner under this action
01
Install Sunroof Water Channel Repair Kit
Labor operation:
6028 41 99
70 T.U.
Quantity
Part Number
Description
1
5GM898041A
Repair Kit
-ORRepair Cracks (if necessary) and/or Install Sunroof Water Channel Repair Kit
Labor operation:
6028 42 99
90 T.U.
Quantity
Part Number
Description
1
5GM898041A
Repair Kit
1
D172090A2
Sealant (if necessary)
Page 17 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Required Parts
Part Description
Part No:
Quantity
Repair Kit
5GM898041A
1
D 172090A2
1
-And if required (cracks are found)Sealant
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check Elsa for the most current version of this document.
Page 18 of 19
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
UPDATE FACT SHEET – UPDATE Code 60C7
Dear Volkswagen Customer,
Today we performed UPDATE code 60C7 on your vehicle. This UPDATE will prevent any
water leaks to the interior of the vehicle that could be caused by cracks in the sunroof frame,
and was performed for you free of charge.
Volkswagen periodically makes updates like this available in order to ensure our customer’s
continued satisfaction with the quality of their Volkswagen vehicles.
We at Volkswagen are committed to providing our customers with reliable, quality products
that are a pleasure to drive and own. If you should ever have any questions or vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!