08-08-44-029E

Bulletin No.: 08-08-44-029E
Date: Oct-2015
Subject:
Updated Warranty and Policy Exchange Program for Electronic Products (U.S. and Canada)
Models:
2016 and Prior GM Passenger Cars and Trucks
This Bulletin has been revised to update Model Years and update exchange components and Program details. This Bulletin
also incorporates content of Corporate Bulletins 03-00-89-013 and 05-00-89-045. Please discard Corporate Bulletin Numbers
08-08-44-029D, 03-00-89-013H and 05-00-89-045B .
Exchange Components through Authorized ESCs
The following components are available for exchange through GM authorized Electronic Service Centers (ESCs). A list of current ESC locations can be found in
the Service Policies and Procedures Manual (U.S. Article 2.6, Canada Article 1.5.9).
•
Radios and related Audio Products (including navigation and XM radios)
•
RCA (Radio Control Assembly)
•
Multi-media (DVD & CD)
•
Entertainment/Video/Infotainment Systems
•
ICS (Infotainment Center Stack)
•
HMI (Human Machine Interface)
•
Instrument Clusters
•
Heads-Up Displays
•
Night Vision Cameras
•
OnStar Modules
Exchange Components on Restriction – TAC Approval Required
Refer to the latest version of the listed PI or Bulletin to view involved vehicles, service procedures and exchange instructions specific to the following
components.
•
Bulletin 03-08-46-004 - OnStar Vehicle Communication Interface Modules (VCIMs) for select vehicles equipped with OnStar RPO UE1.
•
PIT5411 (U.S. only) - Navigation Radio - Radio - Human Machine Interface - Media Player - Radio Display - and Radio Control/Integrated Center Stack on
select vehicles.
•
PIC5520 - eAssist Drive Motor Generator Battery Modules and Sections for select vehicles equipped with eAssist (RPO HP6). On TAC approved
replacements, the TAC Consultant will order the exchange component through the Battery Service Center.
•
PIP4841 - High Voltage Drive Motor Battery Assembly Units on select vehicles. On TAC approved replacements, the TAC Consultant will order the
exchange component through the Battery Service Center.
Exchange Process
When any of the above components are being replaced under warranty or Policy, replacement parts MUST be obtained using the following procedures:
1.
Determine the correct part number of the defective unit. This can be done by using the Scan Tool (Tech 2 or GDS) or removing the unit for inspection.
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The part number should NOT be obtained from the GM Parts Catalog, but should always be off the unit.
2.
The Service Agent should then verify the part number is not under TAC restriction per an active bulletin or PI. If the part is not on restriction, contact
an authorized Electronic Service Center (ESC) for an exchange unit. If the part is being replaced under Policy, the Service Agent must notify the ESC at
the time of the part order (see below for further details).
3.
If the part number is on restriction, Service Agents must follow procedures in the applicable bulletin or PI and contact the Technical Assistance Center
(TAC). If the part is being replaced under Policy, the Service Agent must notify TAC at the time of the part order (see below for further details). Once
TAC has authorized a replacement, the TAC consultant will order the exchange component from the appropriate exchange center for the dealer. For
select components TAC will provide a one-time use authorization number to the Service Agent. The Service Agent will then contact an authorized ESC
with the TAC case number and one-time use authorization number to place the exchange order. The ESC will not accept any warranty exchange
order from Service Agents for restricted without a TAC case number.
4.
For components ordered through an ESC by TAC or the Service Agent, the Service Agent must follow up with the ESC directly for order status updates
or to escalate urgent orders.
If a navigation disc is damaged, or cannot be removed, the Service Agent must also call the Navigation Disc Center for a replacement disc. The Navigation
Disc Center can be reached at 1-877-NAV-DISC (1-877-628-3472). Refer to the latest version of Bulletin 05-08-44-024 for further details.
Procedures when ordering an exchange unit under Policy: Service Agents must notify the ESC (or TAC on restricted parts) at the time of the part order
that Policy is being applied to the transaction. The name of the person authorizing the policy adjustment will be required. The electronic component will then be
provided on a no-charge exchange basis. It is imperative that the ESC (or TAC) be notified AT THE TIME OF ORDER, as it is not possible to change
transactions from customer pay to policy after the part order has been submitted. Failure to timely notify the ESC (or TAC) of the policy exchange will result in
the Service Agent being charged the full price of the component, which is not reimbursable by General Motors.
Return of core unit: If a Part Return Request is not received for the defective component, the component and a copy of the job card must be returned to the
appropriate exchange center within 30 days of the original shipment date, using the prepaid shipping label that was received with the exchange component.
Failure to return the core unit will result in a charge by GM Customer Care and Aftersales (GMCCA) to your Service Agent open account at the Service Agent
List Price. These charges are non-refundable.
Transaction Submission Procedures
•
Components obtained for Warranty and Policy repairs from an ESC or Battery Service Center are not billed to the Service Agent and should NOT be
charged on the transaction.
•
Technician labor for the removal and replacement (R&R) of the electronic component – Submit up to the allowed published labor time per the Labor Time
Guide.
•
Administrative handling allowance – Service Agents may submit up to 0.2 hr in Labor/Administrative Time and up to $25 in the Net/Admin Allowance
field of the transaction for exchanging the component through the ESC. Certain components may allow for an additional administrative allowance and
this amount will be specified in the applicable PI or bulletin number.
Part Count
Part Number
Labor*
Labor/Administrative Time
Net Item/Admin Allowance*
0
-
LTG Published Time
Up to 0.2
Up to $25
*CANADIAN DEALERSHIPS ONLY - In the event that a mobile service is provided in Canada at the dealership, the R&R labor time and $25 net amount are
NOT to be claimed; however, the 0.2 hr Administrative Time allowance may still be claimed.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may
occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that
your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
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