SSM73699

TOPIx - SSM73699 - InControl Touch Pro 17C Update Concerns
Reference
SSM73699
Models
Discovery / L462
Range Rover / L405
Range Rover Sport / L494
Range Rover Velar / L560
Title
InControl Touch Pro 17C Update Concerns
Category
Electrical
Last modified
17-Dec-2017 00:00:00
Symptom
207000 Entertainment Systems
Content
ISSUE:
Page 1 of 3
Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when
updating vehicles equipped with InControl Touch Pro to latest software version NGI 17C
on both Symptom Driven Diagnostics (SDD) and PATHFINDER.
Additional vehicle feedback data shows that the failure rate is increasing, despite the
many improvements made in Pathfinder 123 and SDD 152.00.
JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note
below reference urgent vehicles only.)
CAUSE:
JLR are currently investigating the cause of this concern.
ACTION:
JLR recommend that no vehicles are updated to NGI 17C.
JLR are working on resolving the concern, a resolution is expected 2018 January week
2.
Please do not pre book vehicles in to complete NGI 17C software updates until JLR
have confirmed the improved software is available.
For urgent vehicles only, that are displaying the below:• Concerns with the audio system relating to audio crackles and muted audio
following a phone call.
• Concerns with Bluetooth connectivity relating to the Bluetooth connection failing to
establish automatically and Bluetooth connections taking an excessive time to
establish.
• Concerns with the telephone system relating to the display of contacts on screen.
https://topix.landrover.jlrext.com/topix/service/document/861383
12/18/2017
TOPIx - SSM73699 - InControl Touch Pro 17C Update Concerns
Page 2 of 3
• Concerns with the television system relating to the availability of the selected
channel.
For urgent vehicles only, with any of the above concerns and require updating, the
following must be considered.
Note - Only the approved JLR flash drive can be used to complete the software update,
using any alternative flash drive can result in programming failure. JLR has seen
evidence that non JLR approved flash drives are still being used in workshops and are
contributing to the increase in failures we are currently seeing. Details of the approved
Jaguar Land Rover (JLR) flash drive are described in tooling bulletins JSST054 and
LSST079.
Application aborts without notice - Exit the current diagnostic session, restart
PATHFINDER and retry the software update. The flash drive will now load normally.
Message - Media Error, 02 - File not found. The file required by the Infotainment
Master Controller (IMC) has not been found on the JLR approved flash drive.NOTE:
The JLR approved diagnostic equipment will prompt the user to swap the JLR approved
flash drive to the adjacent USB port in the event that the IMC is unable to read the JLR
approved flash drive. When this action is completed and the green tick selected, the
IMC will attempt to continue the application using the adjacent USB port.
• In the event that this error is displayed, follow all on-screen instructions to exit the
application.
• Complete a battery hard reset.
Complete the Configure existing InControl Touch Pro application again using the JLR
approved flash drive.
Potential concerns:
• Non JLR approved USB memory device
• Faulty JLR approved USB memory device.
• Vehicle concern between IMC and USB port (USB hub, connector or cabling issue).
Message - No response from ECU - There is a mismatch with the software in IMC due
to a failure. Raise a Technical Assistance (TA) stating “NGI 17C support”.
Technicians - Please rate this SSM and provide comments so that future
communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me resolve the
customer concern.
3 = Average – Adequate information provided – The SSM partially helps me resolve the
customer concern.
https://topix.landrover.jlrext.com/topix/service/document/861383
12/18/2017
TOPIx - SSM73699 - InControl Touch Pro 17C Update Concerns
Page 3 of 3
5 = Excellent – All required information provided to resolve the customer concern.
https://topix.landrover.jlrext.com/topix/service/document/861383
12/18/2017