MY 2018 A3 e-tro

2018
A3 e-tron Sportback
Client
Audi Delivery Guidelines
Stock No.
Delivery Date
VIN
Delivery Inspection
Ensure that final vehicle quality inspection is completed
 Repair all defects prior to customer delivery
 Inspect exterior for damage, dings, dents and surface scratches
 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnect.com. Only if Audi connect® “Request to Initiate
Services” and Terms & Conditions have been signed. Applies
only to vehicles equipped with Audi connect® (USA only)
 Verify that vehicle is equipped as specified and that all accessories have been installed
 Check interior for cleanliness, grease marks and damage
 Check that floor mats are locked in place
 Ensure tire pressures are set to “normal customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to delivery
Customer Priority Topics
How long would the client like to spend on topics today? ______________________________________
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
Select Owner Priorities
 Audio system
 Navigation
 BLUETOOTH® mobile phone pairing
 Seat fitting
 Driver assistance features
 Set-it and forget-it
 Media device ports
 Voice controls
Exterior
Driver Controls (continued)
 Advise the customer to use only oil that meets Audi standards
 Power outlets
 Advise the customer that Audi recommends using top-tier
detergent gasoline with a minimum octane rating of 91 AKI
(95 RON)
 Glove box
 Comfort front armrest
Driver Controls
 Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows
 Instrument cluster, driver information systems, and steering
wheel controls
 Power-adjustable, heated exterior side mirrors with powerfolding, & auto-dimming (if equipped)
 Audi virtual cockpit (if equipped)
 Sunroof with sunshade, power tilt and slide features
 Demonstrate how to operate exterior lights
 Auto-dimming interior rear view mirror with digital compass (if
equipped)
 Demonstrate how to operate interior lights
 Ambient LED interior lighting settings
 Automatic climate control
Effective 6-22-2017-US
Version 1.0
 Garage door opener (HomeLink®) 3-channel remote transmitter in overhead console (if equipped)
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2018 A3 e-tron Sportback | Audi Delivery Guidelines
Client
Driver Controls (continued)
Infotainment (continued)
 Electric rear window defogger w/automatic timed shut off
feature
 Bang & Olufsen® sound system (if equipped)
 Tool kit
 Tire mobility system (without spare tire)
 MMI® Navigation plus (if equipped)
 MMI® touch with handwriting-recognition technology (if
equipped)
 CD/DVD/SD slots (if equipped)
Steering
 SiriusXM® Satellite Radio with 90-day trial subscription
 Demonstrate the multifunction steering wheel
 HD Radio™ Technology
 Tilt and telescopic manually adjustable steering column
 Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites
 Steering wheel mounted shift paddles (if equipped)
 Voice control
Seating
 Demonstrate how to adjust the seats
 Driver and front passenger comfort head rests
 Heated front seats (three-step)
 Split folding rear seats
 BLUETOOTH® wireless technology & streaming audio for compatible devices
 Audi smartphone interface: Apple® CarPlay and Google™
Android Auto integration
 Audi connect® with six-month trial subscription
 “Passenger Side Airbag Off” light
 Wi-Fi® hotspot capabilities and 4G LTE connectivity (if
equipped)
 Lower Anchors & Tethers for Children (LATCH) provisions in rear
 Inrix Online® Traffic
Owner’s Documents
 Explain the Nav-Data-Update process via the customer’s MyAudi account
 Owner’s manual, MMI® manual and other manuals as equipped
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Explain the “Text to Phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: www.auditechnology.com
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law
 Provide Audi Care information
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
Infotainment
 Review the MMI® controls and basic functionality
 Audi sound system (if equipped)
 Audi music interface with two USB ports
Effective 6-22-2017-US
Version 1.0
 Show how to manually set the clock, daylight savings time and
time zone
Orientation Drive
Vehicle Systems
 Idle start/stop efficiency system
 Electromechanical parking brake
 Tire pressure monitoring system (TPMS)
Suspension
 Audi drive select
Driver Assistance
 Audi advanced key - keyless start, stop and entry
 Explain the windshield wiper and washer functions
 Parking system plus with rear view camera (four front and rear
acoustic sensors) (if equipped)
 Cruise control with coast, resume and accelerate features
 Adaptive cruise control with stop & go (if equipped)
 Audi pre sense® basic
 Audi pre sense® front: Pedestrian and vehicle collision warning
and braking initiation
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2018 A3 e-tron Sportback | Audi Delivery Guidelines
Client
Driver Assistance (continued)
Hybrid Technologies (continued)
 Audi pre sense® rear (if equipped)
 Inform the customer, if possible, in the event of an accident,
to inform the emergency responders that it is a high-voltage
vehicle
 Audi active lane assist (if equipped)
 Audi drive select
 Audi side assist with Audi pre sense® rear: Rear cross traffic
alert (if equipped)
 High-beam assistant (if equipped)
 Show the customer how to download the Audi A3 e-tron connect App, and demonstrate the features
Wrap up
End the orientation drive in the service write-up area
Hybrid Technologies
 Demonstrate how to operate the EV modes in the vehicle. Push
the EV button at a speed below 80 mph and check for lights on
EV button and instrument cluster. Cycle through the different
EV modes: EV, Hybrid, and Hold Battery. These settings can be
toggled through by pressing the EV button on the center console OR accessed through the MMI® via MENU > Car > Car systems > Charging & e-tron > e-tron mode. EV mode may or may
not activate based on current operational criteria as described
in the owner’s manual
 Tour the service department and introduce the customer to the
Service Manager and Service Consultant
 Set up first service appointment
 Ask the customer if you can program the service department’s
phone number into their phone
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)
 Demonstrate the e-tron statistics screen within the MMI®
 Review the EV operation. Explain the status message “READY”
in the cluster and needle in the power meter that points to
“READY”
 Show the energy flow display and efficiency menus in the instrument cluster and the MMI®
 Demonstrate how to set the charging timers and pre-climate
settings
 Demonstrate how to access the charge port in the front of
the car and use the vehicle’s charger. Show the customer how
to use the different charge features and how to set up their
charge preferences in the MMI® (if equipped with NAV) and via
the Audi e-tron app
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.
Audi Brand Specialist Signature
Date
Would you like to schedule a Second Delivery?
 No
 Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
Effective 6-22-2017-US
Version 1.0
Date
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