21F2 - Circular

Service Action
Code: 21F2
REVISION
Subject
Release Date
Revision Summary
Affected Vehicles
ECM Software and/or Coolant Line Seals
June 28, 2017
Work instructions updated.
U.S.A. & CANADA:
Certain 2013-2015 MY Audi vehicles with 4.0L TFSI Engine
•
2013-2015 MY Audi A6/A7, S6/S7
•
2013-2014 MY Audi A8/S8
•
2014-2015 MY Audi RS7
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
On Audi vehicles with 4.0L TFSI engines manufactured within a specific period, the O-rings in
the coolant lines for the turbocharger may be damaged. This can result in leaks between the
coolant lines and the turbocharger.
Corrective Action
Update engine control unit software and/or replace the coolant line seals.
Parts Information
Parts were allocated prior to owner notification. If allocated parts have been used and your
dealership is at the weekly Upper Order Limit, please submit the backordered sales document
number to [email protected] to have additional parts released.
Code Visibility
On or about June 01, 2017, affected vehicles were listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD
Web). A list was not posted for dealers who did not have any affected vehicles.
On or about June 01, 2017, this campaign code showed open on affected vehicles in Elsa.
On or about June 01, 2017, affected vehicles were identified with this campaign code in the VIN
Lookup tool at www.audiusa.com.
Owner Notification
Owner notification took place in June 2017. Owner letter examples are included in this bulletin
for your reference.
Campaign Expiration
Date
This campaign expires on 12/31/2019. Repairs must be performed on or before this date to be
eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this service performed after the expiration date, your
dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 1 of 18
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number
21F2
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Mark labor or Coolant Pipe O-Ring* as causal
Do not claim wash/loaner under this action
Vehicles may have more than one criteria. Complete and claim all applicable criteria
on one claim.
Criteria I.D.
01
Connect Battery Charger
Labor operation: 2706 89 50
10 T.U.
-ANDUpdate software.
Labor operation: 2470 25 99
Criteria I.D.
Time stated on diagnostic protocol
(max 60 TU)
02
Replace Coolant Line Seals
Labor operation: 2135 55 99
145 T.U.
Quantity
Part Number
Description
4.00
-OR4.00
WHT006335A
Coolant Pipe O-ring - Blue*
WHT006537
Coolant Pipe O-ring - Black*
079145818
079145417B
G 013A8JS0
Throttle Valve Seal
Air Duct Seal
Engine Coolant
-AND1.00
2.00
5.00
Continue to next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 2 of 18
Criteria I.D.
01 and 02
Connect Battery Charger
Labor operation: 2706 89 50
10 T.U.
-ANDUpdate software.
Labor operation: 2470 25 99
Time stated on diagnostic protocol
(max 60 TU)
-ANDReplace Coolant Line Seals
Labor operation: 2135 55 99
145 T.U.
Quantity
Part Number
Description
4.00
-OR4.00
WHT006335A
Coolant Pipe O-ring - Blue*
WHT006537
Coolant Pipe O-ring - Black*
079145818
079145417B
G 013A8JS0
Throttle Valve Seal
Air Duct Seal
Engine Coolant
-AND1.00
2.00
5.00
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 3 of 18
Customer Letter Example (USA)




This notice applies to your vehicle: 
Subject:
Service Action 21F2 – Engine Control Module (ECM) Software and/or Coolant Line Seals
Certain 2013-2015 MY Audi vehicles with 4.0L TFSI Engine
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain Audi vehicles equipped with a 4.0L TFSI engine. Our records show that you are the owner
of a vehicle affected by this action.
What is the issue?
On Audi vehicles with 4.0L TFSI engines manufactured within a specific period, the Orings in the coolant lines for the turbocharger may be damaged. This can result in
leaks between the coolant lines and the turbocharger.
What will we do?
Your authorized Audi dealer will update the ECM software and/or replace the coolant
line seals in your vehicle. This work will take up to three hours and will be performed
for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi
dealer as soon as possible to schedule this service. Please keep in mind that your
dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule. For your convenience, you can also visit
www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you
and schedule this service.
This service action will be available for you free of charge only until December 31,
2019. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-2532834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 4 of 18
Customer Letter Example (CANADA)




This notice applies to your vehicle: 
Subject:
Service Action 21F2 – Engine Control Module (ECM) Software and/or Coolant Line Seals
Certain 2013-2015 MY Audi vehicles with 4.0L TFSI Engine
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain Audi vehicles equipped with a 4.0L TFSI engine. Our records show that you are the owner
of a vehicle affected by this action.
What is the issue?
On Audi vehicles with 4.0L TFSI engines manufactured within a specific period, the Orings in the coolant lines for the turbocharger may be damaged. This can result in
leaks between the coolant lines and the turbocharger.
What will we do?
Your authorized Audi dealer will update the ECM software and/or replace the coolant
line seals in your vehicle. This work will take up to three hours and will be performed
for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2019. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 5 of 18
Campaign Work Procedure
21F2 Service Action
NOTE
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility
and are not eligible for reimbursement under this action.
Required Parts
Criteria
Quantity
Part Number
Part Description
4
WHT006335A
Coolant Pipe O-ring - Blue
-OR-
4
WHT006537
Coolant Pipe O-ring - Black
02
-AND1
079145818
Throttle Valve Seal
2
079145417B
Air Duct Seal
0.5L
G 013A8J 1G
G13 Engine Coolant (Concentrate)
Required Tools
•
VAS6150D - Diagnostic Tester (or equivalent)
•
VAS5054A - Vehicle Communication Interface
(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 6 of 18
•
GRX3000VAS – Battery Tester/Charger (or
equivalent)
•
3371 – Gap Adjustment Gauge
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 7 of 18
Repair Instruction
Section A - Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•
Confirm the Campaign/Action is open .
If the status is closed, no further work is required.
•
Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.
For Criteria 01 proceed to Section B
For Criteria 02 proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 8 of 18
Section B – Repair Procedure
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The ODIS software is completely up to date.

Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of
the software update.
•
Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.
•
Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•
Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could
result in damage to the control module.
If using a Bluetooth transmitter head, it is connected to the tester with a USB cable.
NOTE
Using Bluetooth for this action is PROHIBITED!
Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM flash process is not covered.
•
Performing a software update using a Bluetooth connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time
or parts will be denied if the GFF log shows the update was performed using Bluetooth.
The Bluetooth function of the scan tool is physically switched off .
VAS 6150 & VAS 6150A
VAS 6150B
VAS 6150C/D
(Front panel behind handle)
(Right side behind WIRELESS door)
(Left side behind SC/EX door)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 9 of 18
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software Version
Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
•
Open the hood.
•
Open the battery cover.
•
Attach the GRX3000VAS Tester/Charger (or
equivalent) to the vehicle battery.
•
Connect the VAS6150D Diagnostic Tester (or
equivalent) to the vehicle.
•
Start the ODIS program.
•
Confirm that scan tool is communicating with the
diagnostic head by USB .
o
If the Bluetooth symbol is shown  then disconnect the diagnostic
head from the vehicle and reconnect the
USB cable to the diagnostic head and
then reattach to the vehicle.
•
From the home screen of the scan tool select
Flash
•
Follow the on-screen prompts.
•
Select “SVM code input.”
•
Enter SVM code 21F2A024.
•
Follow the on-screen prompts.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 10 of 18
•
When the flash is completed, the tester will return
to this screen.
•
Select “Send”  to send
Diagnostic log to GFF paperless.
the
GFF
NOTE
The green check mark indicates the flash was
performed successfully.
•
Exit the flash program.
If Criteria 02 is open, Proceed to Section C.
If Criteria 02 is not open, Proceed to Section D.
Section C – O-ring Replacement Procedure (criteria 02)
WARNING
The cooling system is under pressure when the engine is warm. Risk of scalding due to hot steam and hot
coolant.
Scalding the skin and other parts of the body is possible.
•
Wear safety gloves.
•
Wear protective eyewear.
•
Allow the vehicle to cool down before opening the coolant expansion tank cap.
NOTE
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically
match all affected vehicles.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 11 of 18
•
Open the hood.
•
Remove the engine cover according to the
following directions:
o
First pull off the engine cover at the
rear mounting points in direction of
.
o
Then pull off the engine cover at the
front mounting points in direction of
.
•
Loosen the clamp <1> and remove the air
guide hose.
•
Disconnect the connector <2> and free up the
wire.
•
Remove the bolts  and push the
Turbocharger Recirculation Valve -N249- and
Turbocharger Recirculation Valve Bank 2
-N427- to the side.
•
Remove the bolts  and loosen the
hose clamps <1>.
•
Remove the Throttle Valve Control Module
-J338- and disconnect the connectors <2>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 12 of 18
NOTE
To prevent damage to the air duct hoses, carefully lift
the respective air duct hoses using the -3409- and
spray some silicone spray between the hose and the
hose connections .
•
Remove bolts <1> from coolant supply lines
<2>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 13 of 18
•
Remove bolt <1> from coolant return lines.
•
Remove bolts <2> and remove retaining plate
brackets and retaining plates <3>.
NOTE
When removing seized coolant lines from the turbo:
•
Use penetrating oil around the pipe to turbo
connection.
•
LIGHTLY tap each side of the coolant line
near the connection with a small hammer.
•
DO NOT attempt to remove the pipe until the
pipe can be moved back and forth.
•
DO NOT rock the pipe in a matter that will put
force against the turbo housing.
•
DO NOT remove or disturb the oil feed pipes.
•
Rotate the lines gently back and forth until the
connection is rotating in the turbo housing.
•
Once the connection is moving freely, pry up
on the pipe with slight even pressure using a
pry bar while rotating the pipe back and forth.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 14 of 18
•
Disconnect coolant supply lines <3> and
coolant return lines <2> from turbocharger.
•
Clean the coolant pipes and the ports in the
turbo before reinstalling coolant pipes.
•
Replace O-rings <1>.
•
The original coolant pipes had a 2.5 mm Oring groove which require the 2.0 mm (blue)
O-rings. Replacement coolant pipes had a
larger 3.5 mm groove which require the 2.8
mm (black) O-rings.
o
Measure the thickness of the O-ring
groove using the Gap adjustment
gauge -3371- to determine the O-ring
groove thickness.
o
If groove measures 2.5 mm, install
part # WHT006335A (blue).
o
If groove measures 3.5 mm, install
part # WHT006537 (black).
CAUTION
If the coolant lines had been previously replaced, they
will require the black 2.8 mm O-ring. The O-rings
must be replaced with the same size O-ring. Failure
to do so will cause a coolant leak.
NOTE
•
Lubricate new O-rings with clean coolant
before installing.
•
Install retaining plates and retaining plate
brackets <3>.
•
Install bolts <1 and 2> and torque to 9 Nm.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 15 of 18
•
Install bolts <1> and torque to 9 Nm.
•
Connect connectors <2>.
•
Install throttle valve hoses onto air ducts and
tighten hose clamps <1> to 5.5 Nm.
NOTE
•
The hose connections as well as the air guide
pipes and hoses must be free of oil and grease
before installing.
•
In order to be able to securely mount the air guide
hoses on their connectors, spray the screws on
the previously used clamps with a rust remover.
•
Install new throttle valve seal.
Part Number
Qty.
Description
079145818
1
Throttle Valve Seal
•
Install bolts  and torque to 5 Nm.
•
Install new air guide seals.
Part Number
Qty.
Description
079145417B
2
Air Duct Seal
•
Install air guide and torque fasteners
 to 9 Nm.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 16 of 18
•
Check coolant and top off if necessary.
•
Coolant level must be at MAX mark when
engine is cold.
•
Coolant level can be above MAX mark when
engine is warm.
•
Install the engine cover according to the
following directions:
o
First press on the engine cover using
both hands at the rear mounting points
<1>.
o
Then press on the engine cover using
both hands at the front mounting
points <2>.
NOTE
•
In order to prevent damage, do not hit the engine
cover with your fist or tool.
•
Be sure not to place the engine cover on the oil
filler tube.
Proceed to Section D.
Section D – Campaign Stamp
•
Once the campaign has been completed, the
technician should stamp the repair order.
•
Stamps are available for ordering through the
Compliance Label Ordering Portal (item#
AUD4927ENG or AUD4927FRE).
•
Proceed to Section E.
Item#: AUD4927ENG
OR
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 17 of 18
Item # AUD4927FRE
Section E - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP).
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2017
21F2 Page 18 of 18