TT 911602

Technical Tips
Technical Tip
Topic
91-16-02TT – MIB2 Blue Emergency Screen after 91N9 Update
Market area
United States 444 Volkswagen of America, Inc. (6444)
Brand
Volkswagen
Date
July 14, 2017
Condition
ATTENTION:
THIS IS A TECH TIP, NOT A TECHNICAL BULLETIN.
TECH TIPS ARE NOT ASSOCIATED WITH WARRANTY CLAIMING.
MIB2 Blue Emergency Screen after 91N9 Update
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
Golf, GTI,
SportWagen,
eGolf
2016-2017
All
All
All
All
Technical Background
If the Blue “emergency” screen has appeared after the 91N9 update, the unit may be able to be recovered. There are
2 portions of the 91N9 update. The first update fixes any corrupt files that may already be in the radio. It’s possible
that when the blue screen appears, a portion of the download did not fully complete.
Service
Perform the following: Re-insert the SD card from the 91N9 Update, perform a hard reset of the radio by holding the
power button down on the radio for 15 seconds and see if more files are written to the radio. It may take up to 10
minutes for the files to start loading again. After the update completes, reboot the radio again and perform the
replacement test plan as outlined in the update.
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Technical Tips
Additional Information
Revision History
Revision Number
Released Date
Reason For Update
2043106/5
7/14/17
To include model year 2017
applicability.
2043106/1
1/21/16
Original publication.
© 2017 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on
the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make
changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
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