23W1 - Circular

Emissions Recall
Code: 23W1
Subject
Release Date
Important Repair
Information!
Affected Vehicles
Inlet Air Box Housing Snow Flap Replacement & Oxygen Sensor Inspection/Replacement
August 11, 2017
CAMPAIGN 23W1 MUST BE COMPLETED BEFORE BEGINNING THE 23U7 CAMPAIGN!
Over the next few weeks there will be updates made to ODIS and the campaign circular.
Do not retain any hard copies of campaign circulars – only refer to the electronic copies
posted to Elsa and ServiceNet.
U.S.A. :
2010-2013 MY Audi A3 2.0L TDI Engine Vehicles (Generation 1)
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
The snow flap in the inlet air box housing may remain partially to fully open. Should this occur,
excess warm air could enter the air intake through the snow flap inlet.
The oxygen sensor will be checked during this service and, if measured degradation
tolerances are met, the sensor will be replaced.
Corrective Action
Install an improved inlet air box housing snow flap and, if measured degradation tolerances are
met, replace the oxygen sensor.
Parts Information
03L906262B (O2 Sensor) - Please contact the Parts Specialists via phone (800-767-6552,
option#2), email ([email protected]) or chat with the VIN to order.
3C0129594A (Snow Flap) - Parts will be allocated prior to owner notification. If allocated parts
have been used and your dealership is at the weekly Upper Order Limit, please submit the
backordered sales document number to [email protected] to have additional parts
released.
G052172M2 (Special Anti-Friction Agent) – Each can of Special Anti-Friction Agent is
intended to service 100 Snow Flap installations. If allocated parts have been used and your
dealership is at the weekly Upper Order Limit, please submit the backordered sales document
number to [email protected] to have additional parts released.
Code Visibility
On or about August 11, 2017, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD
Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about August 11, 2017, this campaign code will show open on affected vehicles in Elsa.
On or about August 11, 2017, affected vehicles will be identified with this campaign code in the
VIN Lookup tool at www.audiusa.com.
Owner Notification
Owner notification will take place in August 2017. Owner letter examples are included in this
bulletin for your reference.
Emissions Campaigns
Requirements
(CALIFORNIA ONLY)
The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.accessaudi.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. All Rights Reserved.
August 2017
23W1 Page 1 of 14
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at
www.accessaudi.com.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2016 Volkswagen Group of America, Inc. All Rights Reserved.
August 2017
SAGA/WIN Page 2 of 14
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Service Number
Damage Code
Parts Vendor Code
Claim Type
23W1
0099
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark Snow Flap as causal part*
Do not claim wash/loaner under this action
8P
Install new Snow Flap
Labor operation:
Quantity
1.00
0.01
2325 25 99
30 T.U.
Part Number
3C0129594A
G 052172M2
Description
Snow Flap*
Special Anti-Friction Agent
-ANDCheck condition of Heated Oxygen Sensor (G39)
Labor operation:
0150 00 00
up to 30 T.U. per GFF log.
-AND IF NECESSARYReplace Heated Oxygen Sensor (G39)
Labor operation:
Quantity
1.00
2357 19 99
Part number
03L906262B
40 T.U.
Description
Heated Oxygen Sensor (G39)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. All Rights Reserved.
August 2017
23W1 Page 3 of 14
Customer Letter Example (USA only)




This notice applies to your vehicle: 
Subject:
Emissions Recall 23W1 – Inlet Air Box Housing Snow Flap
2010-2013 MY Audi A3 2.0L TDI Engine Vehicles (Generation 1)
Dear Audi Owner,
As part of Audi’s ongoing commitment to our environment, and in cooperation with the United States Environmental
Protection Agency and the California Air Resources Board, we are informing you of our decision to conduct an emissions
recall on certain 2010-2013 MY Audi A3 2.0L TDI engine vehicles (Generation I). Our records show that you are the
owner of a vehicle affected by this action.
What is the issue?
The snow flap in the inlet air box housing may remain partially to fully open. Should
this occur, excess warm air could enter the air intake through the snow flap inlet.
The oxygen sensor will be checked during this service and, if measured degradation
tolerances are met, the sensor will be replaced.
What will we do?
Your authorized Audi dealer will Install an improved inlet air box housing snow flap and,
if measured degradation tolerances are met, replace the oxygen sensor. This work will
take about an hour to complete and will be performed for you free of charge. Please
keep in mind that your dealer may need additional time for the preparation of the repair,
as well as to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. For your convenience, you can also visit
www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and
schedule this service.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Important information
for California Vehicle
Owners – California
Regulations
California regulations require that this campaign be completed prior to the time you
renew your vehicle registration. Therefore, please make sure that this campaign is
completed prior to the renewal of your vehicle registration, and that you furnish
proof of completion to the Department of Motor Vehicles (DMV) in the form of a copy of
the dealer’s repair order, including a signed “Proof of Correction” certificate. You obtain
this from your dealer after the campaign has been completed. Please retain the signed
“Proof of Correction Certificate” with your vehicle records. DO NOT MAIL THIS FORM
to the DMV, unless requested.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter, the
enclosed form explains how to request reimbursement. We would be pleased to review your
reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a
reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our
“Contact Us” page at www.audiusa.com.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter
your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. All Rights Reserved.
August 2017
23W1 Page 4 of 14
Campaign Work Procedure
23W1 Emissions Recall
ATTENTION!
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
Required Parts
Quantity
Part Number
Part Description
1
3C0 129 594 A
Snow Flap
0.01
G 052 172 M2
Special Anti-Friction Agent
1 (if necessary)
03L 906 262 B
Heated Oxygen Sensor (G39)
Required Tools
•
VAS6150X – Diagnostic Tester (or equivalent)
•
VAS5054X – Remote Diagnosis Head (or equivalent)
•
3337 – Ring Wrench 7-piece set (or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. All Rights Reserved.
August 2017
23W1 Page 5 of 14
TIP
If Campaign Completion label is present,
no further work is required.
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•
Confirm the Campaign/Action is open .
If the status is closed, no further work is required.
•
Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.
Proceed to Section B.
Section B – Check condition, and if necessary, Replace Heated Oxygen Sensor (G39)
Check condition of Heated Oxygen (O2) Sensor (G39):
•
Switch the ignition on.
•
Connect the VAS6150X Diagnostic Tester (or
equivalent) to the vehicle.
•
Start the ODIS program.
•
Upon ODIS startup, select “Diagnosis”.
•
Under the “Control modules” tab, right click “0001
Engine Control Module” .
•
Select “Oxygen sensors, validations” 
and select “Perform” .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. All Rights Reserved.
August 2017
23W1 Page 6 of 14
•
The test plan will run automatically without
intervention.
o
If you receive the message indicated to
the left  that the Heated Oxygen
Sensor –G39- is GOOD:

o
Proceed to Section C and
replace the Snow Flap.
If another message is received, proceed
to the next step.
•
If you receive the message indicated to the left
 that the Heated Oxygen Sensor -G39- is
BAD and requires replacement, proceed to the
next step and replace the Heated Oxygen Sensor
-G39-.
•
If sensor replacement is required per the test
plan results, loosen and remove the original
Heated Oxygen Sensor -G39- <1> from Diesel
Particulate Filter using the Ring Wrench 7-piece
set -3337-.
•
Install new Heated Oxygen Sensor -G39- <1>
(part number 03L906262B) into Diesel
Particulate Filter using the Ring Wrench 7-piece
set -3337- and torque to 52 Nm.
NOTE
*Risk of Damaging Sensor*
Grease only the threads with Hot Bolt Paste
(G 052112A3). The Hot Bolt Paste must not get into
the slots on the sensor body.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. All Rights Reserved.
August 2017
23W1 Page 7 of 14
•
After replacing the Heated Oxygen Sensor -G39-,
you must reset the O2 Sensor adaptation values.
o
Right click on “0001 – Engine Control
Module”.
o
Select “Guided Functions”.
o
Select “Adaptation
(RG.23) .
o
Select “Perform” .
values,
resetting
•
Prior to deletion of the values for the Heated
Oxygen Sensor -G39-, the test plan will populate
this screen. Select “Complete/Continue.”
•
Select items -3- and -4-  from the Test
Plan list to reset the Heated Oxygen Sensor -G39and -G130- adaptation values.
o
•
You will need to run this test once for each
sensor value.
Select “Complete/Continue” when both the -G39and -G130- have been reset, and send the GFF
Log online.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. All Rights Reserved.
August 2017
23W1 Page 8 of 14
Section C – Replace Snow Flap
•
Remove low pressure hose <1> from air filter
housing.
•
Disconnect Mass Air Flow (MAF) connector <1> G70-.
•
Loosen clamp <3> to remove air duct hose.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. All Rights Reserved.
August 2017
23W1 Page 9 of 14
•
Loosen the eight airbox cover screws 
and remove the airbox cover.
•
Remove the air filter <1> from the lower airbox.
•
Loosen the two screws <2> on the Snow Flap
and remove them.
•
Lift the Snow Flap <1> for throttle body heater
out of the airbox base and remove it.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. All Rights Reserved.
August 2017
23W1 Page 10 of 14
TIP
The new Snow Flap when at rest and at normal
room temperature (70 F or 21 C) may appear to be
extended in the closed position further than the old
flap. This condition is normal.
•
Install the new Snow Flap by pushing the flap in
the direction of the arrow towards the push
closed position for easier installation.
•
Install and tighten the two screws <1> to 1.6 Nm.
•
Reinstall the air filter <1> into the lower airbox.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. All Rights Reserved.
August 2017
23W1 Page 11 of 14
•
Reinstall air duct hose in the direction of the
 and reinstall the clamp.
•
Reinstall the air filter cover and tighten the bolts
 to 2 Nm.
•
Reconnect Mass Air Flow (MAF) connector <2> G70-.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. All Rights Reserved.
August 2017
23W1 Page 12 of 14
•
Reinstall low pressure hose <1> from air filter
housing.
Proceed to Section C
Section C – Campaign Completion Stamp
•
Once the campaign has been completed,
the technician should stamp the repair
order.
•
Stamps are available for ordering through
the Compliance Label Ordering Portal.
•
Proceed to Section D
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
Section D – Campaign Completion Label
Install Campaign Completion Label
•
Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
ALL WORK COMPLETE
Proceed to Section E
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. All Rights Reserved.
August 2017
23W1 Page 13 of 14
Section E - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP).
Proceed to Section E (California only).
Section F – California Only Requirements
CALIFORNIA ONLY Requirements for Emissions Campaigns Having Customer Notification
The California Air Resources Board and the Department of Motor Vehicles (DMV) require emissions-related
campaigns to be completed prior to vehicle registration renewal. When campaign work is done you must provide
the owner with a signed “Vehicle Emission Recall – Proof of Correction” certificate (RC EMIS_CAL VW).
Certificates can be ordered at no cost online via the Compliance Label Ordering portal at www.vwhub.com.
TIP
Ensure owners are aware of the importance of retaining the completed certificate for their records. It should be
mailed to the California DMV only upon request.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. All Rights Reserved.
August 2017
23W1 Page 14 of 14