97CH - Dealer Le

VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:
February 13, 2017
To:
Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject: Upcoming Update 97CH – Body Control Module Software Update
2016-2017 MY Volkswagen Golf, GTI and Golf Sportwagen
IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
This is to inform you of an upcoming Update that will be visible in Elsa and ServiceNet on or about
February 14, 2017.
Please refer to the Elsa campaign/action screen for confirmation of whether the Update applies to each
specific vehicle, and look to Elsa and ServiceNet for additional information and complete repair
instructions.
Consistent with general Volkswagen corporate policy governing Updates, Volkswagen is not notifying
consumers. (Updates differ from recalls and service actions; consumers are notified in writing of recalls
and service actions.) Each vehicle should be completed when it is in to the dealer for maintenance or
any other service visit. Dealer stock vehicles cannot, however, be delivered to consumers until the
Update is completed.
To identify any vehicles in your inventory that are affected by this Update, please run the “New and
CPO Inventory Open Campaign/Action Listing” report from the OMD Web system.
Dealers must ensure that every affected vehicle gets the update before delivery to consumers. Your
effort is integral in reaching the highest quality expectations of Volkswagen customers.
If you have any questions or require additional assistance, please contact Warranty.
Volkswagen Customer Protection
Attachment: Update Data Sheet (1)
97CH
UPDATE DATA SHEET
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
CODE VISIBILITY DATE
TOPIC
PROBLEM DESCRIPTION
CORRECTIVE ACTION
VEHICLE WARRANTY PARAMETER
VEHICLE COUNT
TOTAL AFFECTED
97CH
United States and Canada
2016-2017 MY Volkswagen Golf, GTI and Golf Sportwagen
On or about February 13, 2017
Body Control Module Software Update
On vehicles produced within a specific timeframe it is possible that a
light bulb is defective but is not detected and therefore not displayed in
the instrument cluster. Furthermore it is possible that a correctly
functioning light bulb shows as defective.
Perform body control module software update on affected vehicles.
New Vehicle Limited Warranty
USA: 24,712
Canada: 8,827
APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
PARTS REQUIRED
ADDITIONAL INFORMATION
Up to 50 TU
SEE UPDATE TECHNICAL BULLETIN
Not parts. Software Update only.
Please ensure that this UPDATE is performed on every applicable
vehicle before delivery to consumers. Your effort is integral in reaching
the highest quality expectations of Volkswagen customers.
Please reinforce the correct repair description of this action with all
dealership personnel – this action is a vehicle UPDATE, not a recall.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions. ©2016 Volkswagen Group of America/Volkswagen Canada, Inc.
UPDATE Technical Bulletin
February 14, 2017
97CH UPDATE – Body Control Module Software Update (NVLW)
NOTE:
• Perform the UPDATE on all applicable vehicles within the New Vehicle Limited Warranty
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within
the Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording/Programming Text (SAGA claim comments):
97CH Update – Body Control Module Software Update (NVLW)
Model(s)
Year
Engine Code
Trans. Code
Golf
2016-2017
ALL
ALL
GTI
2016-2017
ALL
ALL
Golf Sportwagen
2016-2017
ALL
ALL
REVISION HISTORY
Revision
Date
Purpose
1
February 14, 2017
Original publication
Condition
This update has been proactively released to prevent false light bulb failure detection in the instrument
cluster.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•
Procedure is valid only for vehicles that show the 97CH code in Elsa, Campaign/Action
Information screen on the day of repair.
•
If the vehicle is sold it must be within the New Vehicle Limited Warranty
•
Procedure must be performed within the allotted time frame stated in this UPDATE.
•
Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Page 1 of 9
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
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UPDATE Technical Bulletin
Technical Background
On vehicles produced within a specific timeframe it is possible that a light bulb is defective but is not
detected and therefore not displayed in the instrument cluster. Furthermore it is possible that a
correctly functioning light bulb shows as defective.
Production Solution
Perform body control module software update on affected vehicles.
Service
NOTE:
• Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa
printout showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in Elsa,
contact Warranty before proceeding further. Another dealer may have recently performed this
UPDATE but not yet entered a claim for it in the system.
• Elsa may also show additional open action(s); if so, inform your customer - this work can be done
while the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
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Page 2 of 9
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
TIP
On the date of repair, print this screen and
keep a copy with the repair order
•
Ensure that the Status is “Open”

•
Note the Applicable Criteria ID
 for use in determining the
correct work to be done and
corresponding parts associated
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Page 3 of 9
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Update Programming Procedure
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin Instance
2014603 “Software Version Management”.
The SVM Process must be completed in its entirety so the database receives the update confirmation
response. A warranty claim may not be reimbursed if there is no confirmation response to support the
claim.
NOTE
Prior to launching VAS Diagnostic Device application and starting control module update process, confirm
tester screen saver and power settings are off.
Failure to do so may result in the tester entering power save mode during data transfer, and subsequent
control module failure.
When using any tester in conjunction with a VAS 5054A wireless transmitter head for a flash procedure:
•
Connect the tester using an Ethernet “hard line” cable between the tester and the on-line network.
DO NOT USE WI-FI.
•
Connect a USB cable between the transmitter head and the tester. Failure to do so may lead to
errors during the flash procedure.
•
DISABLE BLUETOOTH and ensure that the tester is NOT communicating via Bluetooth as
the Bluetooth protocol is not a robust data transfer environment for the flash process. DO
NOT USE BLUETOOTH for flashing. Control module failures caused by flashing via
Bluetooth will not be covered.
All Volkswagen scan tool devices must only be used with their power adapters plugged in. Under no
circumstances should they be used on battery power alone during the programming procedure.
Critical Warning: The Midtronics Battery Charger must be connected to the vehicle battery for the
duration of the programming, to ensure the battery state of charge remains above 12.5 volts during the
update process. If the battery drops below 12.5 volts, the programming could fail which may result in
damage to the control module.
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that
personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away
from Radiator Fan(s) during Update Process!
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Page 4 of 9
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
SVM Update Instructions
•
Connect the tester to the on-line network
using an Ethernet cable.
•
Connect the VAS 5054A transmitter head
to the VAS tester using the USB cable.
•
Disable Bluetooth by physically turning the
switch to the off position.
NOTE
If the Bluetooth wireless VAS 5054A transmitter
head is used in conjunction with a VAS tester,
the transmitter head MUST BE connected with a
USB cable to the tester.
WARNING
The Bluetooth function of the scan tool MUST
BE PHYSICALLY SWITCHED OFF prior to
performing this update. 
1. Connect battery charger and scan tool to vehicle and navigate to Guided Fault Finding=>
Diagnosis=>Special Functions=>Adapting Software=>Perform Test.
2. Update the Body Control Module using SVM Unit code 3F24
3. If necessary, refer to instructions in TB, 2014603: 00 Software Version Management (SVM),
operating instructions.
4. Exit GFF and send the diagnostic protocol on-line when prompted.
Page 5 of 9
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
Cô
UPDATE Technical Bulletin
Warranty
Claim Entry
Procedure
Enter your claim immediately upon completion of the UPDATE. Claims will only be paid
for vehicles that show this UPDATE code open in Elsa on the day of repair. To help
ensure prompt and proper payment, attach the screen print to the repair order.
Claim Help
U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for help with
claim entry.
Canadian dealers - Contact your Warranty Campaign Specialist. For contact
information, please proceed to “ServiceNet – Warranty/Contact Information/Campaigns
– “Warranty Campaign Specialist.”
Required Customer Ensure customers are aware of all work performed on the vehicle by recording the
Notification
information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the repair
order and take the time to explain this UPDATE to your customer.
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Page 6 of 9
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Claim Entry Instructions
After UPDATE has been completed, enter claim as soon as possible to help prevent work from being
duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair
order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number
Damage Code
Parts Vendor Code
Claim Type
97CH
0099
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark labor as causal part
Do not claim wash/loaner under this action
01
Connect battery charger.
Labor operation: 2706 8950
10 T.U.
ANDUpdate software
Labor operation: 2470 2599
Time stated on diagnostic protocol
(max 40 T.U.)
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Page 7 of 9
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Required Tools
Tool Description
Tool No:
Always ensure the ODIS Service application and brand
diagnostic data versions are up-to-date prior to performing SVM.
VAS Diagnostic Device
InCharge 940 (INC-940)
Midtronics Battery Tester/Charger
or
GRX3000VAS
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check Elsa for the most current version of this document.
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Page 8 of 9
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
UPDATE FACT SHEET – UPDATE Code 97CH
Dear Volkswagen Customer,
Today we performed UPDATE code 97CH on your vehicle. This software update to the body
control module was performed for you free of charge.
Volkswagen periodically makes updates like this available in order to ensure our customer’s
continued satisfaction with the quality of their Volkswagen vehicles.
We at Volkswagen are committed to providing our customers with reliable, quality products
that are a pleasure to drive and own. If you should ever have any questions or vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!
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