Update Bulletin

UPDATE Technical Bulletin
May 05, 2015
23O9 UPDATE – 2.0L TDI ECM Software (FED_EMS)
NOTE:
•
Perform this UPDATE on all applicable vehicles within the Federal Emissions Warranty.
•
It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
•
Inform customers that this UPDATE will be available free of charge as long as their vehicle is within
the Warranty parameters outlined in this UPDATE.
•
ECM settings will be reverted to basic parameters during the flash process, please keep I/M
inspection requirements in mind prior to updating any software.
NOTE:
Required DMS Wording/Programming Text (SAGA claim comments):
UPDATE Code 23O9 – 2.0L TDI ECM Software Update
Model(s)
Year
Engine Code
Trans. Code
Passat
2015
2.0L TDI (CVCA)
DSG (02E), Manual (02Q)
Jetta
2015
2.0L TDI (CVCA)
DSG (02E), Manual (02Q)
Beetle/Beetle Convertible
2015
2.0L TDI (CVCA)
DSG (02E), Manual (02Q)
Golf/Golf SportWagen
2015
2.0L TDI (CRUA)
DSG (02E), Manual (02Q)
REVISION HISTORY
Revision
Date
Purpose
1
May 05, 2015
Original publication
Condition
This update has been proactively released to prevent a MIL on condition. Updated ECM software is
available to bring the vehicle up to the most current factory specifications.
Page 1 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
NOTE
Only perform this SVM procedure if the MIL light
is OFF. If the MIL is illuminated, all DTC’s must
be resolved prior to performing this UPDATE.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•
Procedure is valid only for vehicles that show the 23O9 code in Elsa, Campaign/Action Information
screen on the day of repair.
•
If the vehicle is sold it must be within the Federal Emissions Warranty.
•
Procedure must be performed within the allotted time frame stated in this UPDATE.
•
Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Technical Background
Deviation between the calculated and actual soot mass of the particulate matter trap causing DTC
P2463 to set in the ECM fault memory.
Incorrect data for the particulate matter trap regeneration time causing DTC P2458 to set in the ECM
fault memory.
Production Solution
Improved software implemented in production.
Service
NOTE:
• Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa
printout showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in Elsa,
contact Warranty before proceeding further. Another dealer may have recently performed this
UPDATE but not yet entered a claim for it in the system.
• Elsa may also show additional open action(s); if so, inform your customer - this work can be done
while the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
Page 2 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
TIP
On the date of repair, print this screen and
keep a copy with the repair order
•
Ensure that the Status is “Open”

•
Note the Applicable Criteria ID
 for use in determining the
correct work to be done and
corresponding parts associated
Page 3 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Update Programming Procedure
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin Instance
2014603 “Software Version Management”.
The SVM Process must be completed in its entirety so the database receives the update confirmation
response. A warranty claim may not be reimbursed if there is no confirmation response to support the
claim.
NOTE
Prior to launching VAS Diagnostic Device application and starting control module update process, confirm
tester screen saver and power settings are off.
Failure to do so may result in the tester entering power save mode during data transfer, and subsequent
control module failure.
When using any tester in conjunction with a VAS 5054A wireless transmitter head for a flash procedure:
•
Connect the tester using an Ethernet “hard line” cable between the tester and the on-line network.
DO NOT USE WI-FI.
•
Connect a USB cable between the transmitter head and the tester. Failure to do so may lead to
errors during the flash procedure.
•
DISABLE BLUETOOTH and ensure that the tester is NOT communicating via Bluetooth as
the Bluetooth protocol is not a robust data transfer environment for the flash process. DO
NOT USE BLUETOOTH for flashing. Control module failures caused by flashing via
Bluetooth will not be covered.
All Volkswagen scan tool devices must only be used with their power adapters plugged in. Under no
circumstances should they be used on battery power alone during the programming procedure.
Critical Warning: The Midtronics Battery Charger must be connected to the vehicle battery for the
duration of the programming, to ensure the battery state of charge remains above 12.5 volts during the
update process. If the battery drops below 12.5 volts, the programming could fail which may result in
damage to the control module.
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that
personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away
from Radiator Fan(s) during Update Process!
Page 4 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
SVM Update Instructions
•
Connect the tester to the on-line network
using an Ethernet cable.
•
Connect the VAS 5054A transmitter head
to the VAS tester using the USB cable.
•
Disable Bluetooth by physically turning the
switch to the off position.
NOTE
If the Bluetooth wireless VAS 5054A transmitter
head is used in conjunction with a VAS tester,
the transmitter head MUST BE connected with a
USB cable to the tester.
WARNING
The Bluetooth function of the scan tool MUST
BE PHYSICALLY SWITCHED OFF prior to
performing this update. 
Page 5 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
Open the hood.
•
Attach a battery charger to the vehicle battery.
•
Connect the VAS tester to the vehicle via a wired connection to the VAS 5054A.
•
Connect the VAS tester to the internet via wired LAN cable connection.
•
Verify the Bluetooth switch on the VAS tester is switched OFF (See the Note above).
•
Switch the ignition ON.
•
Start ODIS.
•
Select the “Flash” operating mode .
•
Select “Starting Flashing” .
•
Follow the on-screen directions.
Page 6 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
Select “No RO” .
•
Select “Adapting Software” .
•
Select “Perform Test” .
Page 7 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
Select “Software update via measure code” .
•
When prompted, enter SVM code “3B5801” .
Page 8 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
Select “Complete/Continue” .
•
When prompted, enter your Geko ID and password.
•
Follow the on-screen directions and complete the ECM software update.
•
Reference the chart below for applicable Part Number and Software Level information.
Page 9 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
New
Model
Engine
Transmission
Old Software
Part No.
Old
Software
Version
New
Software
Software Part
Version
No.
(or
higher)
SVM
Action
Code
Passat
2.0L TDI
(CVCA)
Manual (02Q)
04L906016AE
All
04L906016AE
8416
3B5801
Passat
2.0L TDI
(CVCA)
DSG (02E)
04L906016AF
All
04L906016AF
8417
3B5801
Jetta
2.0L TDI
(CVCA)
Manual (02Q)
04L906016AJ
All
04l906016AJ
8418
3B5801
Jetta
2.0L TDI
(CVCA)
DSG (02E)
04L906016AK
All
04L906016AK
8419
3B5801
Beetle/Beetle
Convertible
2.0L TDI
(CVCA)
Manual (02Q)
04L906016AG
All
04L906016AG
8414
3B5801
Beetle/Beetle
Convertible
2.0L TDI
(CVCA)
DSG (02E)
04L906016AH
All
04L906016AH
8415
3B5801
Golf/Golf
SportWagen
2.0L TDI
(CRUA)
Manual (02Q)
04L906021C
All
04L906021C
8412
3B5801
Golf/Golf
SportWagen
2.0L TDI
(CRUA)
DSG (02E)
04L906021D
All
04L906021D
8413
3B5801
•
When the SVM process is complete, submit the GFF log online and clear all DTC’s.
•
Remove the battery charger.
•
Close the battery cover (if applicable).
•
Close the hood.
Work is Complete
Page 10 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Warranty
Claim Entry
Procedure
Enter your claim immediately upon completion of the UPDATE. Claims will only be paid
for vehicles that show this UPDATE code open in Elsa on the day of repair. To help
ensure prompt and proper payment, attach the screen print to the repair order.
Claim Help
U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for help with
claim entry.
Canadian dealers - Contact your Warranty Campaign Specialist. For contact
information, please proceed to “ServiceNet – Warranty/Contact Information/Campaigns
– “Warranty Campaign Specialist.”
Required Customer Ensure customers are aware of all work performed on the vehicle by recording the
Notification
information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the repair
order and take the time to explain this UPDATE to your customer.
Page 11 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Claim Entry Instructions
After UPDATE has been completed, enter claim as soon as possible to help prevent work from being
duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair
order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number
Damage Code
Parts Vendor Code
Claim Type
23O9 (The letter O not number zero)
0099
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Vehicle Wash/Loaner
Criteria I.D.
Do not claim wash/loaner under this action
01 or 02
Check/Updated software present, no further work required
Labor operation: 0183 00 99
10 T.U.
-ORUpdate ECM software.
Labor operation: 2360 25 99
30 T.U.
Page 12 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Required Parts and Tools
Tool Description
Tool No:
Always ensure the ODIS Service application and brand
diagnostic data versions are up-to-date prior to performing SVM.
VAS Diagnostic Device
InCharge 940 (INC-940)
Midtronics Battery Tester/Charger
or
GRX3000VAS
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check Elsa for the most current version of this document.
Page 13 of 14
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Summary of Vehicle Service – UPDATE Code 23O9
Dear Volkswagen Customer,
Volkswagen is committed to building reliable, quality products that are a pleasure to drive
and own. As part of this commitment, today your dealer performed UPDATE code 23O9 on
your vehicle. This UPDATE is designed to update the ECM software, and was performed for
you free of charge.
If you should ever have any questions about this UPDATE, or if you ever have any vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!