A481774 2034351-

48 Creaking or squeaking noises from steering column (sealing boot)
48 17 74 2034351/8 May 25, 2017. Supersedes Technical Service Bulletin Group 48 number 17-72 dated April
12, 2017 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4
2009 - 2015
All
Not Applicable
A5
2008 - 2015
All
Not Applicable
A5 cabriolet
2010 - 2015
All
Not Applicable
A6, A7
2012 - 2014
All
Not Applicable
Q5
2009 - 2016
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
8
-
Revised header data (Corrected ElsaPro display issue)
7
04/12/2017
Revised header data (Added model year for Q5)
6
03/18/2016
Revised header data (Updated model years and VIN ranges)
Revised Service (Updated repair process)
Revised Warranty (Updated Service Number and TU)
Customer may report hearing creaking or squeaking noise from the
steering column when steering slowly (the noise can be duplicated
while the vehicle is stationary if the steering wheel is turned slowly).
The noise may get louder at higher temperatures or when the vehicle
is driven for a longer period of time.
The noise comes from the sealing sleeve/steering column opening on
the bulkhead. For an example of the noise, listen to the audio file at
https://audi-external.kzoplatform.com:443/swf/player/304 (Figure 1).
Page 1 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 1. QR code for viewing the
video with a QR code reader on
phones and tablets. Alternatively,
the video can be accessed
through computer internet
browsers at the link provided in
this bulletin.
Technical Background
Insufficient lubrication of the intermediate steering shaft in the area of the sealing sleeve.
Production Solution
Not applicable.
Service
1. Check the sealing sleeve for proper installation
and fit (Figure 1).
2. To eliminate the noise, loosen the upper bolted
connection of the steering intermediate shaft and
the steering column. Pull the intermediate steering
shaft out about 4 in (10 cm) and spray the special
lubricant spray (G052172M2) in the area of the
bearing ring and the black plastic sleeve. Push it
in and pull it out a few times to distribute the spray
on the intermediate steering shaft.
Figure 1. Sealing sleeve on the bulkhead.
Note:
Do not lubricate the u-joints of the steering shaft.
3. Retighten the shaft with a new bolt on the steering column.
4. If the noise persists, replace the intermediate steering shaft.
Page 2 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
4816
Damage Code:
0020
Labor Operations:
Check and modify sealing boot
4816 4999
20 TU
Shelf under dash panel remove + reinstall
6818 1900
See Elsa
Steering shaft replacement (Only if noise not
eliminated with steps 1 and 2 under Service)
See Elsa
See Elsa
GFF
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Diagnostic Time:
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2034351/8
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
G 052172M2
Special lubricant
0.1
N 10518405
Cylinder head screw with torx head, self-locking M8x30
1
(intermediate shaft to upper steering column bolt)
See ETKA
Steering shaft (Only if noise not eliminated with steps 1 and 2
under Service)
1
Page 3 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Additional Information
All parts and service references provided in this TSB (2034351) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 4 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.