21F2 - Dealer Le

Date:
May 31, 2017
To:
Audi Dealer Principal, Service Manager, Warranty Administrator, Sales Manager, General
Manager & Parts Manager
From:
Audi Customer Protection
Subject: Upcoming Service Action 21F2 - ECM Software and/or Coolant Line Seals
We would like to inform you of an upcoming service action. Please refer to the attached
Campaign Data Sheet for additional information.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
If you have any questions or require additional assistance, please contact Warranty. As
always, any press inquiries should be directed to Audi Public Relations.
Audi Customer Protection
Attachment: Campaign Data Sheet (1)
21F7
CAMPAIGN DATA SHEET
CAMPAIGN TYPE
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
TOPIC
PROBLEM DESCRIPTION
CORRECTIVE ACTION
Service Action
21F7
United States and Canada
Certain 2013-2015 MY Audi vehicles with 4.0L TFSI Engine
•
2013-2015 MY Audi A6/A7, S6/S7
•
2013-2014 MY Audi A8/S8
•
2014-2015 MY Audi RS7
ECM Software and/or Coolant Line Seals
On Audi vehicles with 4.0L TFSI engines manufactured within a specific period,
the O-rings in the coolant lines for the turbocharger may be damaged. This can
result in leaks between the coolant lines and the turbocharger.
Update engine control unit software and/or replace the coolant line seals.
CUSTOMER NOTIFICATION DATE
June 2017
ELSA/OMD Web VISIBILITY DATE
On or about June 01, 2017
TOTAL AFFECTED VEHICLE COUNT
USA: 13,183
APPROXIMATE REPAIR TIME
Up to 155 TU
CANADA: 1,178
PARTS REQUIRED
SEE CAMPAIGN WORK PROCEDURE
EXPIRATION DATE
December 31, 2019
ADDITIONAL INFORMATION
Dealers must ensure that every affected inventory vehicle has this campaign
completed before delivery to consumers.