PUB_170906REV_Ja

REV Recreation Group
1031 US 224 E
Decatur, IN 46733
1-800-509-3417
IMPORTANT PRODUCT UPGRADE INFORMATION #170906REV
December 2017
TO:
ALL REV RECREATION GROUP DEALER PRINCIPALS
SERVICE MANAGERS
PARTS MANAGERS
SUBJECT: Product Upgrade #170906REV – Inspection/Correction of
Mounting Hardware on Power Gear Leveling Jacks
REV Recreation Group, Inc., on behalf of its manufacturing center located in
Decatur, IN, is contacting the owners of certain model year 2016-2018
American Coach brand American Dream, American Eagle, and American
Revolution, certain model year 2016-2017 Holiday Rambler Scepter, and
certain model year 2016-2018 Monaco brand Diplomat, Class A
motorhomes. The affected vehicles were manufactured between February 2,
2016 and April 28, 2017.
We are notifying the owners of the affected vehicles of the availability of
Product Upgrade 170906REV. Owners will be advised in their notification
letter to contact an authorized REV Recreation Group dealer immediately to
have the upgrade performed. Copies of the notification letters mailed to
eligible motorhome owners are attached. Owners will not be charged for
repairs performed within their vehicle’s base warranty period, or through
December 10, 2018, whichever date is later.
WHAT IS THE ISSUE?
On certain motorhomes affected by this Upgrade Bulletin, SAE Grade 5 or 8
bolts should have been used to attach the Power Gear leveling jacks to the
jack brackets. If SAE Grade 5 or Grade 8 bolts were not used to install the
leveling jacks, the mounting bolts will need to be replaced.
WHAT SHOULD YOU DO?
In the event that a customer contacts you to request this repair, please
verify eligibility by referring to the serial numbers listed in the enclosed
Product Upgrade Service Bulletin #170906REV prior to beginning
service.
When the repairs have been completed to the customer’s satisfaction, have
the customer and your dealership’s representative sign an Internal Repair
Order. Retain this document with your dealership’s records. Submit your
repair claim through REV’s Dealer Warranty Portal for processing.
Repair claims will be reimbursed in accordance with Product Upgrade
Service Bulletin #170906REV if performed within the vehicle’s base
warranty period.
If you have one of these vehicles in your inventory, you will be mailed a
Product Upgrade Notice for that specific motorhome. You are required to
repair or otherwise correct any affected vehicles remaining in your
inventory, according to the notification, before selling or leasing the vehicles.
Any vehicle lessor receiving the notice is requested to forward a copy of the
notice to the lessee within ten days.
Please review this entire package with your Parts, Service, and Sales staff to
familiarize them with the step-by-step procedure and implement the
Product Upgrade #170906REV campaign.
If you have any questions regarding this campaign, please contact:
American Coach Dealer Technical Support:
(800) 417-6413
Monaco/Holiday Rambler Dealer Technical Support: (877) 332-9239
Thank you for helping REV Recreation Group with its continuing efforts to
maintain customer satisfaction. We appreciate your support.
Sincerely,
REV RECREATION GROUP, INC.
Attachments: Product Upgrade Service Bulletin #170906REV
Product Upgrade #170906REV Customer Letters