P8301 2018 Q60
Service Bulletin Details
Public Details for: P8301 2018 Q60
Electronic power steering (eps) retailer inventor this bulletin applies to vehicles equipped with rwd (rear wheel drive) and eps (electronic power steering). ***** retailer announcement *****infiniti is updating the previously announced
- 2018 -
Models from 2018
2018 INFINITI Q60 |
QUALITY ACTION CAMPAIGN BULLETIN Electronic Power Steering (EPS) Retailer Inventory Reference: P8301 Date: January 20, 2018 Attention: Retailer Principal, Sales, Parts and Service Managers Affected Models/Years: MY2018 RWD Q60 (CV37) Sport & Red Sport with EPS Affected Population: Retailer Inventory: SERVICE COMM Activation date: Stop Sale In Effect NA 514 January 20, 2018 YES ***** Retailer Announcement ***** INFINITI is updating the previously announced quality hold (PC609) from January 11, 2018 and is now instructing retailers to reprogram Electronic Power Steering (EPS) software to the most current production level on 514 specific 2018 Q60 RWD Sport and RWD Red Sport vehicles equipped with EPS. A new campaign ID (P8301) has been assigned to differentiate which vehicles have received updated software. This campaign ID will replace PC609 in Service Comm and DBS National Service History on January 20, 2018. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaign I.D. P8301 New vehicles in retailer inventory can also be identified using DCS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to IPSB 15-286 for additional information Please continue to check newly arriving inventory for quality action applicability. 2. Please do not drive, sell, or trade the specific 2018 Q60 vehicles in retailer inventory subject to this quality action until the updated software has been installed. 3. Use the attached procedure to install the updated software. 4. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle. ***** Retailer Responsibility ***** It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaigns using the appropriate campaign I.D for the quality action status on each affected vehicle currently in new vehicle inventory. INFINITI requires retailers to perform this repair on applicable new vehicles in inventory prior to being retailed to ensure client satisfaction. Thank you for your prompt attention to this matter. P8301 | Original Document P8301 2018 Q60 (CV37) ELECTRONIC POWER STEERING (EPS) REPROGRAMMING IMPORTANT: This repair procedure will reprogram the Electronic Power Steering (EPS). Make sure to follow all the steps in the specific order listed to properly complete the repair. SERVICE PROCEDURE IMPORTANT: The “Shipping Mode” must be turned OFF (White Storage Switch PUSHED-IN) to complete the EPS Reprogramming. NOTE: After reprogramming is complete, you will be required to perform DTC erase. 1. Open the Driver Door. Figure 1 Storage Switch 2. Verify the vehicle is out of “Shipping Mode”. Remove the fuse box cover on the Driver kick panel. Push-in the Storage Switch (White Square Button). Fuse Box Cover Figure 2 3. Connect the plus Vehicle Interface (plus VI) to the vehicle. Make sure to use the correct VI for C-III plus (plus VI). CAUTION: Make sure the plus VI is securly connected. If the plus VI connection is loose during reprogramming, the process will be interrupted and the EPS may be damaged. 4. Connect the AC Adaptor to the CONSULT PC. CAUTION: Be sure to connect the AC Adaptor. If the CONSULT PC battery voltage drops during reprogramming, the process will be interrupted and the EPS may be damaged. 5. Connect the GR8 (battery charger) to the vehicle 12V battery. Set the GR8 to the ECM power supply mode.. CAUTION: Be sure the battery charger is connected securely to the battery. Make sure the battery voltage stays between 12.0V and 15.5V during reprogramming. If the battery voltage goes out of this range during reprogramming, the EPS may be damaged. 6. Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the CONSULT PC and the VI. CAUTION: Make sure to turn off all external Bluetooth® devices. If Bluetooth® signal waves are within range of the CONSULT PC and the VI during reprogramming, reprogramming may be interrupted and the EPS may be damaged. 7. Turn the ignition ON with the engine OFF. The engine must not start or run during the reprogramming procedure. 8. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC, blower, rear defogger, audio, NAVI, seat heater, steering wheel heater, etc. IMPORTANT: Make sure to turn OFF all vehicle electrical loads. Make sure the battery voltage stays between 12.0V and 15.5V during reprogramming. If the battery voltage goes out of this range during reprogramming, the EPS may be damaged. 9. Turn ON the CONSULT PC. 10. Select CONSULT-III plus (open C-III plus). 11. Wait for the plus VI to be recognized / connected. Serial number will display when the plus VI is recognized / connected. Plus VI is recognized Figure 3 12. Verify CONSULT-III plus is updated to version 73.50 or higher. Step 12 Figure 4 13. Check for DTC’s. Select Diagnosis (All Systems). Step 13 Figure 5 14. Erase any DTC’s. Select ERASE. Step 14 Figure 6 15. Select Yes to complete system call. Once the system call is complete the screen shown in Figure 8 will be displayed. Step 15 Figure 7 16. Select Re/programming, Configuration. Step 16 Figure 8 17. Use arrows (if needed) to view and read all precautions. 18. Check the box confirming the precautions have been read. 19. Select Next. Step 17 Step 18 Step 19 Figure 9 20. Use Automatic Selection (VIN) tab to select the vehicle (the screen in Figure 11 will display when complete). NOTE: If the vehicle is not automatically identified, then use Manual Selection(Vehicle Name) tab. Select Infiniti, Vehicle Name (INFINITI Q60), and then the correct Model Year (2018). Click Select. Step 20 Step 20 Example Step 20 Figure 10 21. Make sure VIN or Chassis # matches the vehicle’s VIN. 22. If the correct VIN is displayed, select Confirm. Step 21 Verify here Step 22 Figure 11 23. Select Confirm. Step 23 Figure 12 24. Select EPS/DAST 3. Step 24 Figure 13 25. Select Reprogramming. Step 25 Figure 14 26. When you get to the screen shown in Figure 15, confirm this bulletin applies as follows: A. Find the EPS Part Number and write it on the repair order. NOTE: This is the current Part Number (P/N). Step 26 Step 27 Figure 15 B. Compare the P/N you wrote down to the numbers in the Current EPS Part Number column in Table A below. If there is a match, this bulletin applies. Continue with the reprogramming procedure. If there is not a match, this bulletin does not apply. Close C-III plus and refer to Asist for further diagnostic information. Table A Model 2018 Q60 Sport 27. Select Save. Current ECM Part Number: 28500 5CA2C 28. Use arrows (if needed) to view and read all precautions. 29. Check the box confirming the precautions have been read. 30. Select Next. Step 28 Step 29 Step 30 Figure 16 31. Read the Current Part Number and Part Number After Reprogramming. They should be different. 32. Select Next. Step 31 These numbers should be different Step 32 Figure 17 IMPORTANT: If you get this screen and it is blank (no reprogramming listed), it means there is no matching EPS reprogramming available for this vehicle (EPS Reprogram is Not Needed). EPS/DAST3 xxxxx-xxxxx xxxxx-xxxxx xxxxxxxxxxxxxxxxxxxxxx xxxxx-xxxxx xxxxx-xxxxx xxxxxxxxxxxxxxxxxxxxxx Figure 18 33. Make sure OK is highlighted green (battery voltage must be between 12.0 and 15.5 Volts). 34. Select Next. IMPORTANT: Battery voltage must stay between 12.0 and 15.5 Volts during reprogramming or EPS reprogramming may be interrupted and EPS may be damaged. Monitor battery voltage here Step 33 Step 34 Figure 19 NOTE: In the next step, the reprogramming process will begin when Start is selected. 35. Make sure OK is highlighted green for all Judgements then select Start. Monitor battery voltage here Step 35 Figure 20 36. Select the user group USA/CANADA Dealers using drop down menu. Step 36 Step 37 Figure 21 37. Select OK. 38. Enter Username and Password. Before reprogramming will start, you will be required to enter your User Name and Password. The CONSULT PC must be connected to the Internet (Wi-Fi or cable). If you do not know your User Name and Password, contact your Service Manager. Step 38 Step 39 Figure 22 39. Select Submit. There will be a short pause while the username and password are authenticated. Once authentication completes, EPS reprogramming will automatically begin and the screen in Figure 23 will be displayed. 40. Wait for both progress bars to complete. Step 40 Figure 23 NOTE: If the message shown in Figure 24 appears, there is data stored in the plus VI. Select “Yes” to proceed with reprogramming. Figure 24 41. When the screen in Figure 25 displays, the reprogramming is complete. NOTE: If the screen in Figure 25 does not display (reprogramming does not complete), refer to the information on the next page. 42. Disconnect the battery charger from the vehicle. 43. Select Next. Step 43 Figure 25 NOTE: Additional steps/operations are required before C-III plus will provide the final reprogramming confirmation report (Proceed to Step 44). If reprogramming does not complete and the “!?” symbol displays as shown in Figure 26: Check battery voltage (12.0 – 15.5V). Ignition is ON. External Bluetooth® devices are OFF. All electrical loads are OFF. Select Retry and follow the on screen instructions. NOTE: Retry may not go through on first attempt and can be selected more than once. Figure 26 If reprogramming does not complete and the “X” symbol displays as shown in Figure 27: Do not disconnect the plus VI or shut down C-III plus if reprogramming does not complete. Check battery voltage (12.0 – 15.5V). CONSULT A/C adapter is plugged in. Ignition is ON. Transmission in Park. All C-III plus / plus VI cables are securely connected. All C-III plus updates are installed. Select Home, and then restart the reprogram procedure from the beginning. Figure 27 44. Erase all DTCs as follows: a. Turn the ignition OFF b. Turn the Ignition ON. c. Wait for DTC erase to complete. Turn ignition ON > OFF > ON Figure 28 45. Verify the before and after part numbers are different. 46. Print a copy of this screen (Figure 29) and attach it to the repair order for warranty documentation. NOTE: If you cannot print the below screen: a. Select Screen Capture. b. Name the file. c. Save the file in My Documents. A copy of the screen is now saved in the CONSULT PC. It can be retrieved and printed at a later time 47. Select Confirm. Step 45 Step 46 Step 47 Figure 29 48. Close C-III plus. 49. Turn the ignition OFF. 50. Disconnect the plus VI from the vehicle. 51. If an unsold vehicle, put the vehicle back in “Shipping Mode”. • PULL-OUT the Storage Switch (White Square Button). Install the fuse box cover on the Driver kick panel. 52. The repair is complete. CLAIMS INFORMATION Submit a Campaign (CM) line claim using the following claims coding: CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT P8301 Reprogram Electronic Power Steering (EPS) P83010 0.5hrs.