Service Bulletin

Service Bulletin
Applies To:
12-067
April 8, 2014
2002–06 CR-V –
ALL VINs Beginning with SHS – Check the iN VIN Status Inquiry
Safety Recall: 2002–06 CR-V Driver’s Power Window Switch Does Not Work
or Works Intermittently
(Supersedes 12-067, dated January 18, 2013; see REVISION SUMMARY)
REVISION SUMMARY
Under REPAIR PROCEDURE B, you do not need to
call Tech Line if you need to replace the door wire
harness. Parts are available through the normal
ordering process.
BACKGROUND
Under severe conditions, water or other liquid may
enter the driver's window and reach the power window
master switch on the door panel. Liquid in the switch
can damage the switch’s printed circuit board (PCB),
causing the switch to fail. In rare cases, the damaged
PCB creates a short circuit that overheats the switch
connectors and melts them, leading to a possible fire.
CUSTOMER NOTIFICATION
Owners of affected vehicles will receive a notification of
this campaign.
Do an iN VIN status inquiry to make sure the vehicle
is shown as eligible.
Some vehicles affected by this campaign may be in
your used vehicle inventory. These vehicles must be
repaired before they are sold.
Should your dealership sell an unrepaired vehicle that
subsequently causes injury or damage because of the
recalled item, the dealership will be solely responsible
to the damaged party, and will be required to defend
and indemnify American Honda for any resulting
claims. To see if a vehicle in inventory is affected by
this recall, do a VIN status inquiry before selling it.
 2014 American Honda Motor Co., Inc. – All Rights Reserved
CORRECTIVE ACTION
Inspect the power window master switch. Depending
on what you find, do one of these actions:
• Apply a strip of butyl tape to seal the openings in the
original switch assembly, and add a protective skirt
to the switch.
• Install an updated switch.
• Replace the driver’s door wire harness, and install an
updated switch.
PARTS INFORMATION
NOTE:
• Damage to the driver’s power window master switch
is rare; the replacement rate is about 1 percent.
Order the power window master switch only after
confirming that replacement is needed.
• Make sure that you replace the switch with the
updated part listed below. Do not use parts from
existing inventory.
Driver’s Power Window Master Switch Seal Kit:
P/N 35752-S9A-305
Driver’s Power Window Master Switch Kit:
P/N 06357-S9A-305
TOOL INFORMATION
KTC Trim Tool Set: T/N SOJATP2014
WARRANTY CLAIM INFORMATION
OP#
Description
FRT
7440A7
Inspect and test the power window
master switch, and apply butyl tape
and plastic sheet to the original
switch.
0.7
7441C9
Inspect, test, and replace the power
window master switch.
0.6
7441D0
Inspect and replace the power
window master switch and switch
harness.
0.8
Failed Part:
P/N 35750-S9A-C05ZA
Defect Code:
5WN00
Symptom Code:
S6100
Skill Level:
Repair Technician
ATB 47685-51263-REV4 (1404)
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CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
INSPECTION PROCEDURE
1. Make sure the window is up, then using the
appropriate trim tool, pry out the upper portion of
the cover to release the hooks, then remove the
cover.
HOOKS
5. Remove the screws from under the armrest.
COVER
6. Carefully pry out the mirror mount cover by hand in
the sequence shown.
HOOKS
MIRROR
MOUNT
COVER
2. Remove the screws.
3. Release the power door lock switch bracket from
the door panel by pulling the inner handle rearward
and out halfway.
DOOR
PANEL
SWITCH
BRACKET
CLIP
INNER
HANDLE
4. Disconnect the power door lock switch connector.
Disconnect the inner handle rod, and remove the
inner handle.
SWITCH
CONNECTOR
INNER
HANDLE
ROD
INNER
HANDLE
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7. Remove the door panel.
• Remove the clip.
9. Push up on the bottom of the power window switch
to release the clip and the hooks, then remove the
switch.
SWITCH PANEL
DOOR
PANEL
CLIP
CLIP
HOOK
HOOKS
LOCK
KNOB
10. Inspect the power window switch and the driver’s
door harness connector for any heat damage or
melting.
CLIPS
• With the appropriate trim tool, pry up to release
the clips that hold the door panel.
• Starting at the rear, pull the door panel upward,
then release the lock knob.
8. Disconnect the power window switch connector,
the power mirror switch connector, and the hatch
glass opener switch connector, and detach the
harness clips from the back of the door panel.
HARNESS CLIP
POWER MIRROR
SWITCH CONNECTOR
HARNESS
CLIP
• If there is any damage to the power window
master switch and/or the harness connector, go
to REPAIR PROCEDURE B.
• If there is no damage to the power window
master switch or the driver’s door harness
connector, go to step 11.
11. Measure the resistance between window switch
terminal No. 4 and No. 14.
• If the resistance is less than 10k ohms, replace
the power window master switch, then reinstall
the door panel, the mirror mount cover, and the
door lock switch. The repair is complete.
• If the resistance is at least 10k ohms, the power
window master switch is OK. Go to REPAIR
PROCEDURE A.
POWER WINDOW
SWITCH CONNECTOR
HATCH GLASS
OPENER SWITCH
CONNECTOR
POWER WINDOW SWITCH
12-067
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REPAIR PROCEDURE A
NOTE: You must cover all the holes in the power
window master switch with the butyl tape and plastic
sheet. If the holes are not completely covered, liquid
can still enter the switch.
3. Wrap the tape counterclockwise around the entire
switch, peeling off the backing sheet as you go.
HOLES ON THE UNDERSIDE
OF THE SWITCH
HOLES ON THE SIDES
HOLES ON THE SIDES
1. Clean the power window switch with a shop towel
and rubbing alcohol. Apply the alcohol to the towel,
but do not apply alcohol directly to the switch.
4. Make sure the butyl tape is secure around the
corners by pressing it with your fingers.
NOTE: To avoid getting your fingers stuck to the
butyl tape, use the removed tape backing to press
the butyl tape down.
2. Affix the butyl tape onto the switch, starting at the
connector as shown.
BUTYL TAPE
Start here.
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12-067
5. Pinch the butyl tape at the connector so that it
sticks properly, with no creases in the butyl tape.
Make sure the holes by the connector are covered.
7. Fold the butyl tape at the top and bottom areas of
the switch and stick it to the rear face. Make sure
the holes are covered.
6. Fold the butyl tape over the rear face so that it
covers all of the holes.
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8. Make sure all the butyl tape is secure by pressing it
with your fingers. Make sure there are no gaps
between the butyl tape and the switch.
9. Align the tape on the plastic sheet to the starting
point of the base of the connector as shown, then
apply the plastic sheet.
PLASTIC SHEET
NOTE:
• Make sure the butyl tape is properly applied. If
the switch was not cleaned, or the butyl tape not
properly applied, it may peel and allow liquid to
enter the switch.
• If the butyl tape is damaged or creased at any
point, remove it, and repeat steps 1 through 8
with a new piece of butyl tape.
• If any of the holes are not completely covered,
remove the butyl tape and repeat steps 1 through
8 with a new piece of butyl tape.
HOLES
TAPE
10. Wrap the plastic sheet around the connector,
peeling off the backing paper.
Make sure all the
holes are covered.
Firmly press the tape
around the bottom
of the connector.
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11. Make sure there are no gaps between the tape and
the connector by firmly pressing the tape with your
finger.
NOTE:
• If you damage the plastic sheet, remove it, and
repeat steps 9-10 with a new plastic sheet.
• Make sure the plastic sheet covers the holes at
the top and bottom of the connector. If they are
not covered, remove the sheet and the butyl
tape, and go back to step 1.
12. Reinstall the driver’s switch panel into the door
panel. Make sure the plastic sheet is not crushed,
crumpled, or folded when you reinstall the switch
panel in the door.
INSIDE OF THE
DOOR PANEL
Be sure the plastic sheet on the
window switch is not crumpled.
13. Reconnect the connectors.
14. Reinstall the door panel, the mirror mount cover,
and the door lock switch.
15. Reset the power window control unit:
• Turn the ignition switch to ON (II).
• Move the driver’s window all the way down by
holding the driver’s window switch firmly down;
when the window reaches the bottom, hold the
driver’s window switch down for 2 seconds.
• Move the driver’s window all the way up by
holding the driver’s window switch firmly up;
when the window reaches the top, hold the
switch firmly up for 2 seconds.
• If the window does not work in AUTO, turn the
ignition switch to LOCK (0) and repeat this entire
step.
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REPAIR PROCEDURE B
Example of Customer Letter
1. Replace the driver’s door harness.
November 2012
Safety Recall: 2002–06 CR-V Driver’s Power
Window Switch Does Not Work or Works
Intermittently - NHTSA Recall 12V-486
Dear Honda CR-V Owner:
2. Reconnect the connectors.
3. Replace the power window master switch.
4. Reinstall the driver’s switch panel into the door
panel.
5. Reinstall the door panel.
6. Reset the power window control unit:
• Turn the ignition switch to ON (II).
• Move the driver’s window all the way down by
holding the driver’s window switch firmly down;
when the window reaches the bottom, hold the
driver’s window switch down for 2 seconds.
• Move the driver’s window all the way up by
holding the driver’s window switch firmly up;
when the window reaches the top, hold the
switch firmly up for 2 seconds.
• If the window does not work in AUTO, turn the
ignition switch to LOCK (0) and repeat this entire
step.
This notice is sent to you in accordance with the
requirements of the National Traffic and Motor Vehicle
Safety Act.
What is the reason for this notice?
Honda has decided that a defect which relates to motor
vehicle safety exists in certain 2002–2006 model year
CR-V vehicles. There is a potential failure of the power
window master switch which may cause the switch to
heat up, resulting in the switch melting, failing to work,
producing smoke or burning. The possibility of fire is a
potential safety risk. A switch failure, and a fire, could
occur even if the vehicle is not in use. As a precaution,
owners are advised to park outside until the recall
repair has been performed.
What should you do?
Call any authorized Honda dealer and make an
appointment to have your vehicle repaired, at no cost
to you. The dealer will repair or replace the power
window master switch assembly. The repair process
may take anywhere from between 18 minutes to 48
minutes; however, your vehicle will need to be at the
dealer for a longer period of time. We recommend that
you plan to leave your vehicle for half a day to allow the
dealer flexibility in scheduling.
Who to contact if you experience problems
If you are not satisfied with the service you receive
from your Honda dealer, you may write to:
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
If you believe that American Honda or the dealer has
failed or is unable to remedy the defect in your vehicle,
without charge, within a reasonable period of time (60
days from the date you first contact the dealer for a
repair appointment), you may submit a complaint to:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave., SE
Washington, DC 20590
Or call the toll-free Safety Hotline at 888-327-4236
(TTY 800-424-9153), or go to http://www.safercar.gov.
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What to do if you feel this notice is in error
Registration records indicate that you are the current
owner or lessee of a 2002–2006 CR-V involved in this
campaign. If this is not the case, or the name/address
information is not correct, please complete and sign the
Information Change Card and return it in the enclosed
postage-paid envelope. We will then update our
records.
What if you already had your vehicle repaired for this
issue
If you previously paid to have the power window switch
replaced, you may be eligible for reimbursement. Refer
to the attached Instructions for Reimbursement for the
eligibility requirements and the reimbursement
procedure.
Lessor Information
Federal law requires that any vehicle lessor receiving
this recall notice must forward a copy of this notice to
the lessee within 10 days.
If you have questions
If you have any questions about this notice, or need
assistance with locating a Honda dealer, please call
Honda Automobile Customer Service at
1-800-999-1009, and select option 4. U.S. customers
can also locate a dealer online at Hondacars.com.
Customers in U.S. territories, please contact your local
dealer/distributor.
We apologize for any inconvenience this campaign
may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
12-067
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