09-003-18-3405a

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
VOICE RECOGNITION SYSTEM DOES NOT RECOGNIZE "ADDRESS"
OR "NEW DESTINATION" NAVIGATION VOICE COMMANDS
Bulletin No.: 09-003/18
Last Issued: 01/16/2018
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below: The changes are noted in Red
beside the change bars.
Previously issued TSBs: Date issued:
09-003/18
01/10/2018
APPLICABLE MODEL(S)/VINS
2018 Mazda3 (Japan built) vehicles equipped with navigation and built between September 11, 2017
through December 5, 2017
2018 Mazda3 (Mexico built) vehicles equipped with navigation and built between March 31, 2017 through
January 3, 2018
2017 Mazda6 equipped with navigation and built between September 11, 2017 through December 5, 2017
2018 CX-3 equipped with navigation and built between September 11, 2017 through December 5, 2017
2017-2018 CX-5 equipped with navigation and built between September 11, 2017 through December 5,
2017
2018 CX-9 equipped with navigation and built between September 11, 2017 through December 5, 2017
2018 MX-5 equipped with navigation and built between September 11, 2017 through December 5, 2017
APPLICABLE SERVICE PARTS (SD card purchased by the customer)
2017-2018 Mazda3 (Japan built) vehicles with SD card purchased after June 27, 2016
2018 Mazda3 (Mexico built) vehicles with SD card purchased after September 22, 2016
2017 Mazda6 with SD card purchased after June 13, 2016
2016-2018 CX-3 with SD card purchased after March 09, 2015
2017-2018 CX-5 with SD card purchased after December 27, 2016
2016-2018 CX-9 SD card purchased after February 11, 2016
2016-2018 MX-5 SD card purchased after April 20, 2015
DESCRIPTION
Some customers may complain that the Voice Recognition system does not recognize "Address" or "New
Destination" navigation voice commands. This may be caused by faulty navigation SD card software. The
SD card has been updated to eliminate this concern.
Page 1 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 09-003/18
Last Issued: 01/16/2018
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
CAUTION: NEVER swap the navigation system SD card from one vehicle to another for testing. If
swapped, the SD card that is installed into the other vehicle may be “linked” to the VIN of that vehicle.
1. Verify customer concern.
2. Remove the Navigation SD Card and check the part number.
Is the part number BHP1-66-EZ1G?


Yes - Go to next step.
No - This TSB does not apply. Refer to MGSS online for normal diagnosis procedures.
3. Using Mazda Toolbox, open the "Device History" screen and check the SD Card version.
NOTE:


When checking or updating a customer's vehicle SD card, the dealer technician must create his/her
own Mazda Toolbox account. The Mazda Toolbox program may send a confirmation to the
technician's email. For this reason, dealer technicians should NOT use the customer's account.
Dealer checking or updating a customer's SD card will not affect the customer's free 3 year map
updates.
Page 2 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 09-003/18
Last Issued: 01/16/2018
Is the SD Card version before July 2017?


Yes - Update Navigation SD card to the latest software using Mazda Toolbox.
No - This service information does not apply. Refer to MGSS online for normal diagnosis
procedures.
4. Verify repair.
WARRANTY INFORMATION
NOTE:



This warranty information applies only to verified customer complaints on vehicles eligible for
warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
64
Damage Code
9W
Part Number Main Cause
BHP1-66-EZ1G
Quantity
0
Operation Number / Labor Hours:
XXN9XXFX / 0.2 Hrs. (SD Card
update)
Page 3 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.