T-SB-0211-17_Rev
Service Bulletin Details
Public Details for: T-SB-0211-17_Rev
Tsb: revision notice february 23, 2018 rev1: ? Applicability has been updated to include 2018 model year highlander and highlander hv vehicles. ? The introduction, warranty information, and repair procedure sections have been updated. Any
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Models from 2018
2018 TOYOTA HIGHLANDER |
2018 TOYOTA HIGHLANDER HYBRID |
Models from 2017
2017 TOYOTA HIGHLANDER |
2017 TOYOTA HIGHLANDER HYBRID |
Models from 2016
2016 TOYOTA HIGHLANDER |
2016 TOYOTA HIGHLANDER HYBRID |
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2015 TOYOTA HIGHLANDER |
2015 TOYOTA HIGHLANDER HYBRID |
Models from 2014
2014 TOYOTA HIGHLANDER |
2014 TOYOTA HIGHLANDER HYBRID |
T-SB-0211-17 Rev1 April 19, 2017 Abnormal Squeak Noise From Rear Suspension Over Uneven Roads Service Category Suspension Section Rear Suspension Market USA Applicability YEAR(S) MODEL(S) 2014 - 2018 Highlander, Highlander HV ADDITIONAL INFORMATION REVISION NOTICE February 23, 2018 Rev1: Applicability has been updated to include 2018 model year Highlander and Highlander HV vehicles. The Introduction, Warranty Information, and Repair Procedure sections have been updated. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T-SB-0016-16. The entire bulletin has been updated. Service Bulletin No. T-SB-0016-16 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. © 2018 Toyota Motor Sales, USA Page 1 of 5 T-SB-0211-17 Rev1 April 19, 2017 Page 2 of 5 Abnormal Squeak Noise From Rear Suspension Over Uneven Roads Introduction Some 2014 – 2018 model year Highlander and Highlander HV vehicles may exhibit an abnormal squeak noise from the rear suspension. This condition may be more noticeable in colder, ambient temperatures and may occur when traveling over uneven roads or when the vehicle comes to a complete stop. The abnormal noise may be caused by the rear trailing arm bushing. An updated rear trailing arm assembly is available. Follow the Repair Procedure below to address this condition. Figure 1. 1 1 Rear Trailing Arm Bushing © 2018 Toyota Motor Sales, USA T-SB-0211-17 Rev1 April 19, 2017 Page 3 of 5 Abnormal Squeak Noise From Rear Suspension Over Uneven Roads Warranty Information OP CODE DESCRIPTION TIME 482091 R & R Rear Trailing Arm Assembly (One Side) 1.0 Combo A R & R Rear Trailing Arm Assembly (Opposite Side) 0.2 Combo B Rear Toe-in Adjustment 0.2 OFP T1 T2 48760-0E050 48760-0E051 48780-0E060 48780-0E061 91 99 APPLICABLE WARRANTY This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. Parts Information PART NUMBER PART NAME QTY 48760-0E070 Arm Assy, Trailing, RR RH 1 48780-0E080 Arm Assy, Trailing, RR LH 1 PREVIOUS NEW 48760-0E050 48760-0E051 48780-0E060 48780-0E061 Required Tools & Equipment REQUIRED EQUIPMENT SUPPLIER PART NUMBER QTY ChassisEAR™ (or Equivalent) ADE JSPSM06606 (JS Products) 1 NOTE A mechanic’s stethoscope or similar tool may be used in place of ChassisEAR™. ChassisEAR™ may be ordered by calling Approved Dealer Equipment (ADE) at 1-800-368-6787. © 2018 Toyota Motor Sales, USA T-SB-0211-17 Rev1 April 19, 2017 Page 4 of 5 Abnormal Squeak Noise From Rear Suspension Over Uneven Roads Repair Procedure 1. Confirm the condition exists. Using ChassisEAR™ (or equivalent), test drive the vehicle over an uneven road surface, such as a sloped driveway, to verify the condition is coming from the bushings. HINT Applying soapy water to the suspected bushing may temporarily diminish the noise intensity and help identify the source of the noise. Is a squeak noise present? YES — Continue to step 2. NO — This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual. 2. BEFORE installing NEW parts, confirm the identification mark as shown. If this mark is NOT present, the part is incorrect and SHOULD NOT BE INSTALLED. NOTE The identification mark on the NEW part faces the outside of the vehicle. Figure 2. LH Side Figure 3. RH Side 1 1 2 2 1 Identification Mark 1 Identification Mark 2 Front 2 Front © 2018 Toyota Motor Sales, USA T-SB-0211-17 Rev1 April 19, 2017 Abnormal Squeak Noise From Rear Suspension Over Uneven Roads Repair Procedure (continued) 3. Replace BOTH rear trailing arm assemblies even if ONLY one side is emitting the squeak noise. Figure 4. Refer to TIS, applicable model and model year Repair Manual: 2014 – 2018 Highlander: Suspension – Rear Suspension – “Rear Suspension: Rear Trailing Arm: Removal / Installation” 4. 2014 – 2018 Highlander HV: Suspension – Rear Suspension – “Rear Suspension: Rear Trailing Arm: Removal / Installation” 1 2 1 Wooden Block 2 Jack Test drive the vehicle to verify no abnormal squeak noise is present. © 2018 Toyota Motor Sales, USA Page 5 of 5