NTB17-109a

Classification:
EL17-013a
Reference:
Date:
NTB17-109a
February 8, 2018
2016 - 2018 TITAN AND TITAN XD;
CLIMATE CONTROLLED HEATED AND COOLED SEATS POOR
OR NO OPERATION
This bulletin has been amended. The APPLIED VEHICLES section and pages 17 and 18 have
changed. No other changes have been made. Please discard previous versions of this bulletin.
APPLIED VEHICLES: 2016 – 2018 Titan and Titan XD (A61)
APPLIED VIN // DATE: 2016 – 2017: All VINs and Dates
2018: Built on or before 1N6(*)A1(***)JN 517051 // January 3, 2018
Applied vehicles equipped with climate controlled seats only.
IF YOU CONFIRM
The Climate Controlled (Heated and Cooled) seats do not heat or cool well, or do not work
at all.
NOTE: This issue, if it should occur, may occur on
only the driver seat, or only the front passenger seat,
or both front seats.
Control knobs for climate
controlled seats
ACTION
Refer to the Repair Overview flow chart on page 2.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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Repair Overview
Confirm climate controlled seats do not operate well
or do not operate at all.
Turn the control knob (A) to the
heat side (1) or the cool side
(2). The indicator light (B) on
the control knob will illuminate.
Turn the climate control seat ON and observe the
indicator light on the control knob for 2 minutes.
Light is still ON
after 2 minutes.
Replace the
climate controlled
seat distribution
bag with the new
one listed in the
PARTS
INFORMATION
section of this
bulletin (refer to
page 11).
NOTE: Refer to
Seat Cushion
Foam Inspection
on page 17 to
determine if NEW
seat cushion foam
and NEW trim will
be required.
Light has turned
OFF within 2
minutes.
Check for missing tie
straps on the thermal
electric devices per this
bulletin (refer to page 3).
Not missing
Missing
Install missing tie
straps per this
bulletin (Refer to
page 8).
The SERVICE
PROCEDURE in
bulletin does not apply.
Refer to ASIST for
further diagnostic and
repair information.
Perform Zero Point Reset as
required.
NOTE: Perform repairs ONLY on seat(s) with a confirmed incident as described in
Repair Overview.
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SERVICE PROCEDURE
Seat Cushion Thermal Electric Device Tie Strap Inspection
1. Raise affected seat and adjust to rear most position.

Look for the thermal electric device
under the seat in the area shown in
Figure 1.
Inspect seat cushion
thermal electric
device here.
Figure 1
Seat cushion
blower duct


Seat cushion thermal electric device
as seen with the seat installed in the
vehicle.
Seatback strap
Tie strap #1
Viewed from under the rear of the
front seat.
Seat cushion
thermal electric
device
Tie strap #2
Figure 2
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NTB17-109a
NOTE: Seat has been removed for clarification but seat removal is not required to
perform inspection of seat cushion thermal electric device tie straps.
2. Verify seat cushion thermal electric
device tie strap #1 and tie strap #2 are
in place in both locations shown in
Figures 2 and 3.
Tie strap #1
Tie strap #2
Figure 3
3. If seat cushion thermal electric device tie strap #1 and/or #2 are missing, make note of
it and go to step 4 on the next page.
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Seatback Thermal Electric Device Tie Strap Inspection
4. Locate the seatback flap at the lower
rear of the seat.
Seatback flap
5. Locate the seatback zippers behind the
seatback flap on left and right sides of
seat.
Seatback
zippers behind
seatback flap
Figure 4
Seatback
zipper
Seatback
thermal electric
device
6. Unzip both left and right side seatback
zippers.
7. Release seatback J-hook at lower
seatback.
Seatback J-hook
Figure 5
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Tie strap #1
Seatback thermal
electric device
8. Verify seatback thermal electric device
tie strap #1 and #2 are in place.
Seatback
blower duct
Tie strap #2
Figure 6
9. Are seat cushion tie straps #1 and/or #2 missing (see step 2, page 4)?
Yes: Go to step 11 on the next page.
No: Go to step 10.
10. Are seatback tie straps missing?
Yes: Skip to step 16 on page 8.
No: If all tie straps are correctly positioned, this bulletin does not apply. Refer to ASIST
for further diagnostic and repair information.
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Seat Removal
11. Turn the ignition ON.
12. Write down the radio settings.
Presets
AM
FM 1
FM 2
SAT 1
SAT 2
SAT 3
Bass
1
2
Treble
3
Balance
4
Fade
5
6
Spd Sen. Vol.
13. Record (write down) any other customer settings that will be lost when the battery is
disconnected.

For a listing of systems that may lose settings or memory when disconnecting the
12V battery, refer to the Electronic Service Manual (ESM) ELECTRICAL POWER
CONTROL > POWER SUPPLY, GROUND CIRCUIT ELEMENTS > BASIC
INSPECTION > INSPECTION AND ADJUSTMENT > ADDITIONAL SERVICE
WHEN REMOVING BATTERY NEGATIVE TERMINAL > Special Repair
Requirements.
 This list often includes items such as audio, HVAC, power windows, clock,
etc.
14. Remove the affected seat(s) from the vehicle.

Refer to the ESM, section BODY INTERIOR > SEAT, for seat removal information.

The power seat may need forward/backward movement to access the mounting
bolts. Follow the ESM for battery connection/disconnection.

If equipped with Cummins Diesel, disconnect the negative battery cable from both
batteries.

Each time the battery is disconnected, wait at least 3 minutes before continuing.
15. Set the seat in a clean working area.

Continue to Thermal Electric Device Tie Strap Installation on the next page.
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Thermal Electric Device Tie Strap Installation
NOTE:
 The following photos show seat cushion tie strap installation.

The process is the same for seat cushion and seatback thermal electric
device tie strap installation.

Perform tie strap installation for seat cushion and/or seatback as needed.
16. Secure blower duct to thermal electric
device by applying pressure as
indicated by the arrow in Figure 7.
Blower
duct
Thermal electric device
Figure 7
17. Install tie strap #1 around blower duct
as shown in Figure 8.

Use tie straps listed in the PARTS
INFORMATION section of this
bulletin.

Cut excess tie strap material.
Tie strap
#1
Figure 8
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NTB17-109a
18. Lift the thermal electric device away
from the climate controlled seat
distribution bag adapter to access tie
strap #2 mounting holes.
Climate control seat
distribution bag adapter
Tie strap #2
19. Route tie strap #2 through climate
controlled seat distribution bag adapter.
Thermal electric device
Figure 9
20. Secure thermal electric device into
climate controlled seat distribution bag
adapter.

Tie strap #2
Squeeze the thermal electric device
and the climate controlled seat
distribution bag adapter together as
shown in Figure 10.
Figure 10
Tie strap
#1
21. Secure tie strap #2 around thermal
electric device.

Use tie straps listed in the PARTS
INFORMATION section of this
bulletin.
Tie strap
#2

Cut excess tie strap material.
Trim excess
tie strap
Figure 11
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22. If seat was removed;
a. Reinstall the seat into the vehicle in reverse
order of removal.

If needed, refer to the ESM, section BODY
INTERIOR > SEAT, for seat installation
information.

Reconnect all electrical connectors that
were disconnected during seat removal.

Torque passenger seat mounting bolts to:
48 N•m (4.9 kg-m, 35 ft-lb).

Refer to Figure 12 for torque sequence.
Driver side
Passenger side
Figure 12
b. If battery cables were not connected as part of the seat installation, reconnect them
now, positive cable first.
c. Reset customer settings that were lost when the battery was disconnected.
 For a listing of systems that may lose settings or memory when disconnecting
the 12V battery, refer to the Electronic Service Manual (ESM) ELECTRICAL
POWER CONTROL > POWER SUPPLY, GROUND CIRCUIT ELEMENTS >
BASIC INSPECTION > INSPECTION AND ADJUSTMENT > ADDITIONAL
SERVICE WHEN REMOVING BATTERY NEGATIVE TERMINAL > Special
Repair Requirements.

This list often includes items such as audio, HVAC, power windows,
clock, etc.
d. Verify correct operation of climate controlled seat(s).
23. If required, perform Zero Point Reset on page 21:

Titan XD: Zero Point Reset is NOT required.

Titan (non XD): Zero Point Reset IS REQUIRED.
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NTB17-109a
Climate Controlled Seat Distribution Bag Replacement
NOTE: Climate controlled seat distribution bag should be replaced only if the control knob
indicator light stays on longer than 2 minutes (see page 2).
1. Turn the ignition ON.
2. Write down the radio settings.
Presets
AM
FM 1
FM 2
SAT 1
SAT 2
SAT 3
Bass
1
2
Treble
3
Balance
4
Fade
5
6
Spd Sen. Vol.
3. Record (write down) any other customer settings that will be lost when the battery is
disconnected.

For a listing of systems that may lose settings or memory when disconnecting the
12V battery, refer to the Electronic Service Manual (ESM) ELECTRICAL POWER
CONTROL > POWER SUPPLY, GROUND CIRCUIT ELEMENTS > BASIC
INSPECTION > INSPECTION AND ADJUSTMENT > ADDITIONAL SERVICE
WHEN REMOVING BATTERY NEGATIVE TERMINAL > Special Repair
Requirements.
 This list often includes items such as audio, HVAC, power windows, clock,
etc.
4. Remove the affected seat(s) from the vehicle.

Refer to the ESM, section BODY INTERIOR > SEAT, for seat removal information.

The power seat may need forward/backward movement to access the mounting
bolts. Follow the ESM for battery connection/disconnection.

If equipped with Cummins Diesel, disconnect the negative battery cable from both
batteries.

Each time the battery is disconnected, wait at least 3 minutes before continuing.
5. Set the seat in a clean working area.
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NTB17-109a
NOTE: The following procedure uses the passenger’s side seat as an example. Driver
side climate controlled seat distribution bag replacement procedure is similar.
6. Remove the seat cushion outer finisher
(RH).

Starting from the front of the seat,
release metal clips from seat frame
assembly (2) as shown.
: Metal clip

Release pawls then disconnect the
harness connector from the power
seat switch and remove the power
seat cushion outer finisher (1).
Squeeze tangs
to release
: Pawl
Figure 13
7. Remove the seat cushion outer finisher
(LH).

Release pawls and metal clip, then
remove the seat cushion outer
finisher.
: Metal clip
: Pawl

Use plastic trim tool as needed.
Figure 14
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NTB17-109a
Lower rear cover
8. Remove J-hooks from lower rear cover.
J-hook
locations
Figure 15
9. Remove 4 screws from lower rear cover.
Lower rear
cover screws
Figure 16
Seatback
flap
10. Slide lower rear cover towards seatback
flap to release hooks.
Figure 17
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NTB17-109a
Lower rear
cover hooks

Lower rear cover is equipped with
hooks that secure it to the seat
frame.
Lower rear
cover hook
mounts
Figure 18
11. Release seat cushion trim (LH).


Cut tie strap securing seat cushion
trim to seat frame.
J-hook
Tie strap
Release seat cushion trim J-hook
from seat frame.
Figure 19
12. Release seat cushion trim (RH).

Release seat cushion trim J-hook
from seat frame.
J-hook
Figure 20
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NTB17-109a
13. Release seat cushion front J-hooks from
seat frame.
Seat cushion
front J-hooks
Figure 21
14. Release both seat cushion rear J-hooks
from seat frame.

Left and right side rear seat cushion
J-hooks are similar.

All seat cushion to seat frame
connections have now been
released.
Seat cushion
rear J-hook
Figure 22
Climate
controlled seat
distribution bag
15. Remove seat cushion from seat frame.

Place seat cushion in a clean
working area.
Figure 23
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16. Remove climate controlled seat
distribution bag from seat cushion foam.

Climate controlled seat distribution
bag will be attached to seat cushion
foam with adhesive but can be
removed by pulling away from seat
cushion foam as shown in Figure 24.
Figure 24
17. Locate and remove climate controlled
seat distribution bag retaining clips from
seat frame using trim clip removal tool.
Clips
Figure 25
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NTB17-109a
18. Remove any debris or other
obstructions from inside of the NEW
climate controlled seat distribution
bag opening.
New climate controlled seat
distribution bag opening
Figure 26
19. Position new climate controlled seat
distribution bag onto seat frame.

Do not remove adhesive covers at
this time.
Clips
20. Install clips into their original positions.
Adhesive
covers
Figure 27
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NTB17-109a
Seat Cushion Foam Inspection
EXAMPLE
EXAMPLE
All 2016 models and any 2017 models built on
or before 1N6(*)A1(*)(*)(*)HN 536160 will have
the Old style seat cushion foam with 9 small
holes and WILL require replacement.
All vehicles built after
1N6(*)A1(*)(*)(*)HN 536160 should be
equipped with the New style seat
cushion foam with 7 large cone
shaped holes and will NOT require
replacement, but may require removal
of flashing material.
Figure 28
21. Use your fingers to remove any debris
or flashing from the 7 seat cushion foam
holes.
Flashing
Figure 29
22. If vehicle is equipped with old style seat cushion foam it must be replaced using new
seat cushion foam and new seat trim listed in the PARTS INFORMATION section of
this bulletin.
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NTB17-109a
If seat cushion foam is replaced;
23. Using Velcro strips as a guide, align
new seat trim over new seat cushion
foam.

Velcro strips are sewn into the new
seat trim and new seat foam.
Velcro
strips
Figure 30
24. Install new hog rings.

Seat trim is secured to seat cushion
using 8 hog rings and 5 Velcro strips
(see Figures 31, 32 and 33).
: Hog rings
NOTE: Hog rings and hog ring pliers are
available at most local automotive part
suppliers.
Figure 31
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NTB17-109a
25. Ensure new hog rings are installed in
the hole in the seat trim, around the seat
cushion trim and seat cushion foam
wire.
Figure 32
Hole in seat trim
Hog ring
Seat cushion foam wire
Figure 33
26. Wrap seat trim over seat cushion and
apply pressure to secure Velcro strips.
Figure 34
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27. Position back side of seat cushion onto
seat frame below seatback.

If needed, make sure to use new
seat cushion foam (see step 22 on
page 18).
Seat
cushion
28. Remove (peel off) adhesive covers from
new climate controlled seat distribution
bag.
Figure 35
29. Position seat cushion onto seat frame
starting from the rear of the cushion and
working towards the front of the seat.

Installing seat cushion in this manner
will help align seat cushion foam to
the new climate controlled seat
distribution bag.
Figure 36
30. Continue reassembly of seat in the reverse order of disassembly (refer to step 14 on
Page 15 and work backwards to step 6 on Page 12).
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NTB17-109a
31. Reinstall the seat into the vehicle in reverse
order of removal.

If needed, refer to the ESM, section
BODY INTERIOR > SEAT, for seat
installation information.

Reconnect all electrical connectors that
were disconnected during seat removal.

Torque seat mounting bolts to: 48 N•m
(4.9 kg-m, 35 ft-lb).

Refer to Figure 37 for torque sequence.
Driver side
Passenger side
Figure 37
32. If battery cables were not connected as part of the seat installation, reconnect them
now, positive cable first.
33. Reset customer settings that were lost when the battery was disconnected.

For a listing of systems that may lose settings or memory when disconnecting the
12V battery, refer to the Electronic Service Manual (ESM) ELECTRICAL POWER
CONTROL > POWER SUPPLY, GROUND CIRCUIT ELEMENTS > BASIC
INSPECTION > INSPECTION AND ADJUSTMENT > ADDITIONAL SERVICE
WHEN REMOVING BATTERY NEGATIVE TERMINAL > Special Repair
Requirements.
 This list often includes items such as audio, HVAC, power windows, clock,
etc.
34. Verify correct operation of climate controlled seat(s).
35. If required, perform Zero Point Reset on the next page:

Titan XD: Zero Point Reset is NOT required.

Titan (non XD): Zero Point Reset IS REQUIRED.
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NTB17-109a
Zero Point Reset
1. Prepare the vehicle for OCS zero point reset as follows:

Level the vehicle.

No objects on the passenger seat or in the storage bin.

No occupants in the vehicle – including the servicing technician.

CONSULT PC is outside of the vehicle on a suitable support.
 Do not set CONSULT PC on the vehicle.

Do not touch the vehicle during the OCS zero point reset.

Minimize vibrations of the vehicle.
2. Connect the plus VI to the vehicle.
3. Open / start CONSULT-III plus (C-III plus).
4. Turn the ignition ON, with engine OFF.
5. Wait for the plus VI to be recognized.

The Serial No. will display when the plus VI is recognized.
6. Select Diagnosis (One System).
7. Scroll CONSULT-III plus (C-III plus) (All systems) and select OCCUPANT DETECTION.
Step 7
Scroll here
Figure 1A
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8. Select Zero point reset function.
9. Select Start.
Step 8
Step 9
Figure 2A
10. Select Next.
Step 10
Figure 3A
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11. Select Start and then proceed to step 12.

After selecting Start, if Figure 5A is displayed:
a. Check the OCS control unit and confirm that harness connector is completely
seated.
b. Turn the ignition OFF and then restart procedure from step 4 on page 23.
Step 11
Figure 4A
Figure 5A
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12. Zero point reset will display “EXECUTING”.
Figure 6A
13. When finished, "Completed" will display next to “Current status”.

Select End and then proceed to step 14.
Step 13
Figure 7A
14. Turn the ignition OFF and then back ON and observe the air bag warning light.

The air bag warning light
should illuminate for 7 seconds and then go out.
NOTE: If the air bag warning light does not operate as described above there may
be an issue not covered by this bulletin. Refer to ASIST and the appropriate Service
Manual for additional diagnostic and repair information.
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NTB17-109a
PARTS INFORMATION
DESCRIPTION
PART NUMBER
QUANTITY
Climate Controlled Seat Distribution Bag
(Driver or Passenger Side)
99208 – EZ55C
1 per seat
Seat Cushion Foam and Trim are
required only for vehicles built before
this VIN and Date
1N6(*)A1(*)(*)(*)HN 536160 / Nov. 23, 16
Seat Cushion Foam
Driver Side
Driver Side Pro 4X
Trim
Driver Side Platinum
(Seat cover)
Reserve
Seat Cushion Foam
Passenger Side
Passenger Side Pro 4X
Trim
(Seat cover) Passenger Side Platinum
Reserve
87361 – EZ04A
1
87370 – EZ07A
87370 – EZ09C
87311 – EZ04A
1
1
87320 – EZ05A
87320 – EZ07A
1
3M
Black Nylon Cable Tie:
Up to 4
MMM 59293
(or equivalent) (1)
Dorman
Hog Rings
Hog Rings
8
(3/8 inch)
74365 (or equivalent) (2)
(1) MMM 59293, 3M black Nylon cable Ties (or equivalent) are available at many local auto
supply stores and hardware stores.
(2) 74365, Dorman hog rings (or equivalent) are available at many local auto supply stores.
Tie strap
(8 inches long and .18 inch wide)
PRO-4X® Trim:
 PRO-4X embroidered front seats
 White stitching
27/28
Platinum Reserve Trim:
 Premium leather-appointed
seats
 Platinum Reserve logo
NTB17-109a
CLAIMS INFORMATION
Submit a Primary Part (PP) type claim using the following claims coding:
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Replace climate
One seat
VX5AAA
1.2
controlled seat
(1)
ZE
32
Both seats
VX5ABA
1.9
distribution bag
(1) Refer to the electronic parts catalog (FAST) and use the applicable seat assembly as
the PFP.
OR
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Inspect tie straps for
One seat
VX5BAA
0.2
seat cushion and
(1)
ZE
32
seatback thermal
Both seats
VX5BBA
0.3
electric device
(1) Refer to the electronic parts catalog (FAST) and use the applicable seat assembly as
the PFP.
And, if needed, in combination
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
One seat
VX5CAA
0.2
Install tie straps in
(1)
ZE
32
the seatback
Both seats
VX5CBA
0.3
(1) Refer to the electronic parts catalog (FAST) and use the applicable seat assembly as
the PFP.
And, if needed, in combination
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
One seat
VX5DAA
0.8
Install tie straps in
(1)
ZE
32
the seat cushion
Both seats
VX5DBA
1.1
(1) Refer to the electronic parts catalog (FAST) and use the applicable seat assembly as
the PFP.
And, if needed, in combination
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Perform zero point reset,
(1)
VX5EAA
ZE
32
0.1
passenger seat
(1) Refer to the electronic parts catalog (FAST) and use the applicable seat assembly as
the PFP.
EXPENSE CODE
044
DESCRIPTION
Seat Supplies
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MAXIMUM AMOUNT
$10.00
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