NTB18-015
Service Bulletin Details
Public Details for: NTB18-015
2016-2018 titan xd; vehicle will not move and/or a/t oil temp light flashing this bulletin applies only to vehicles equipped with a cummins 5.0l v8 diesel engine. If you confirm the customer reported the following: while driving in
Models from 2018
2018 NISSAN TITAN |
Models from 2017
2017 NISSAN TITAN |
Models from 2016
2016 NISSAN TITAN |
Classification: Reference: AT18-001 Date: NTB18-015 February 16, 2018 2016-2018 TITAN XD; VEHICLE WILL NOT MOVE AND/OR A/T OIL TEMP LIGHT FLASHING APPLIED VEHICLES: APPLIED ENGINE: APPLIED TRANSMISSION: 2016-2018 Titan XD (A61) Cummins 5.0L V8 Diesel 6AT – RE6R01A IF YOU CONFIRM The customer reported the following: While driving in conditions where wheel slip can occur (such as dirt, sand, mud, snow/ice, etc.), or while driving/sitting in traffic at slow speeds or idle: The red A/T Oil Temp lamp began flashing, A/T OIL TEMP And/or Vehicle would not move (the engine felt like it had no power), And Vehicle operation returned to normal when the engine/transmission was allowed to cool. ACTION 1. Compare the vehicle’s current TCM part number to the part number listed in Table A on page 7. 2. If the current TCM part number matches a part number listed in Table A, follow the instructions in Table A. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/25 SERVICE PROCEDURE IMPORTANT: Before starting, make sure: ASIST on the CONSULT PC has been synchronized (updated) to the current date. All C-III plus software updates (if any) have been installed. The CONSULT PC is connected to the internet (Wi-Fi, or cable). No DTCs are stored. TCM Reprogramming 1. Connect the plus Vehicle Interface (plus VI) to the vehicle. CAUTION: Make sure the plus VI is securly connected. If the plus VI connection is loose during reprogramming, the process will be interrupted and the TCM may be damaged. 2. Connect the AC Adapter to the CONSULT PC. CAUTION: Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops during reprogramming, the process will be interrupted and the TCM may be damaged. 3. Connect the GR8, set to “Power Supply” mode, to the vehicle battery. CAUTION: Be sure the GR8 is connected securely to the battery. Make sure the battery voltage stays between 12.0V and 15.5V during reprogramming. If the battery voltage goes out of this range during reprogramming, the TCM may be damaged. 4. Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the CONSULT PC and the VI. CAUTION: Make sure to turn OFF all external Bluetooth® devices. If Bluetooth® signal waves are within range of the CONSULT PC and the VI during reprogramming, reprogramming may be interrupted and the TCM may be damaged. 5. Turn the ignition ON with the engine OFF. The engine must not start or run during the reprogramming procedure. 6. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC, blower, rear defogger, audio, NAVI, seat heater, steering wheel heater, etc. IMPORTANT: Make sure to turn OFF all vehicle electrical loads. Make sure the battery voltage stays between 12.0V and 15.5V during reprogramming. If the battery voltage goes out of this range during reprogramming, the TCM may be damaged. 7. Turn ON the CONSULT PC. 2/25 NTB18-015 8. Confirm the plus VI is recognized. The Serial No. will display when the plus VI is recognized. 9. Select Re/programming, Configuration. Step 8: plus VI is recognized Step 9 Figure 1 10. Use arrows (if needed) to view and read all precautions. 11. Check the box confirming the precautions have been read. 12. Select Next. Step 10 Step 12 Step 11 Figure 2 3/25 NTB18-015 13. Select Nissan, Vehicle Name, and then the correct Model Year. If the screen in Figure 3 does not display, skip to step 14. Step 13 Example Step 13 Figure 3 14. Make sure VIN or Chassis # matches the vehicle VIN. 15. If the correct VIN is displayed, select Confirm. Step 14 Verify here Step 15 Figure 4 4/25 NTB18-015 16. Select Confirm. Step 16 Figure 5 17. Select TRANSMISSION on page 2. Step 17 Figure 6 5/25 NTB18-015 18. Select Reprogramming. Step 18 Figure 7 19. When you get to the screen shown in Figure 8, confirm TCM reprogramming applies as follows. a. Find the TCM Part Number and write it on the repair order. NOTE: This is the current TCM Part Number (P/N). xxxxxxxxxxx xxxxxx 19a: Current TCM P/N 31036 -XXXXX xxxxxxxxxxxxxx xxxxxxxxxxx xxxxxx xxxxxxxxxxxxxxxxxx Figure 8 b. Compare the P/N you wrote down to the numbers in the Current TCM Part Number column in Table A on the next page. If there is a match, follow the instructions in Table A. If there is not a match, TCM reprogramming does not apply. 6/25 NTB18-015 Table A Current TCM Part Number: 31036 - Instructions EZ02B, EZ02D, EZ03B, EZ03D 1. Complete TCM Reprogramming. 2. Perform Transmission Calibration. EZ04B, EZ04D, EZ05B, EZ05D, EZ06B, EZ06D 1. Complete TCM Reprogramming. 7/25 NTB18-015 20. Select Save. Step 20 Figure 9 21. Use arrows (if needed) to view and read all precautions. 22. Check the box confirming the precautions have been read. 23. Select Next. Step 21 Step 23 Step 22 Figure 10 8/25 NTB18-015 24. Read the Current Part Number and Part Number After Reprogramming. They should be different. 25. Select Next. Step 24 These numbers should be different Step 25 Figure 11 NOTE: In some cases, more than one new P/N for reprogramming is available. If more than one new P/N is available, the screen in Figure 12 displays. Select and use the reprogramming option that does not have the message “Caution! Use ONLY with NTBXX-XXX”. If you get this screen and it is blank (no reprogramming listed), it means there is no reprogramming available for this vehicle. Close C-III plus and refer back to ASIST for further diagnosis. TRANSMISSION xxxxx-xxxxx xxxxx-xxxxx xxxxx-xxxxx xxxxxxxxxxxxxxxxx xxxxx xxxxx xxxxxxxxxxxxxxxx Figure 12 9/25 NTB18-015 26. Make sure OK is highlighted green (battery voltage must be between 12.0 and 15.5 Volts). 27. Select Next. IMPORTANT: Battery voltage must stay between 12.0 and 15.5 Volts during reprogramming or ECM reprogramming may be interrupted and ECM may be damaged. Monitor battery voltage here Step 26 Step 27 Figure 13 10/25 NTB18-015 28. Change the ignition to ACC mode. Make sure the IGN status judgement changes to OK. See Figure 15. “NG” will display until the ignition is changed to ACC mode Figure 14 NOTE: In the next step, the reprogramming process will begin when Start is selected. 29. Select Start. Monitor battery voltage here Step 29 Figure 15 11/25 NTB18-015 If a screen display asking for “Please select your user group”, select USA/CANADA Dealers. Before reprogramming will start, you will be required to enter your User Name and Password. The CONSULT PC must be connected to the Internet (Wi-Fi or cable). If you do not know your User Name and Password, contact your Service Manager. Figure 16 30. Wait for both progress bars to complete. Step 30 Figure 17 12/25 NTB18-015 31. When the screen in Figure 18 displays, reprogramming is complete. NOTE: If the screen in Figure 18 does not display (indicating that reprogramming did not complete), refer to TCM Recovery on the next page. 32. Disconnect the GR8 (battery charger) from the vehicle. 33. Select Next. Step 33 Figure 18 34. Follow the on-screen instructions and change the ignition to ON mode. Figure 19 NOTE: In the next step (page 15), you will perform DTC erase. This operation is required before C-III plus will provide the final reprogramming confirmation report. 13/25 NTB18-015 TCM Recovery Do not disconnect the plus VI or shut down C-III plus if reprogramming does not complete. If reprogramming does not complete and the “!?” icon displays as shown in Figure 20: Check battery voltage (12.0 - 15.5 V). Ignition is ON, engine OFF. External Bluetooth® devices are OFF. All electrical loads are OFF. Select retry and follow the on screen instructions. xxxxx xxxxxxxxxxx xxxxx “Retry” may not go through on first attempt and can be selected more than once. xxxxxxxxxx Figure 20 If reprogramming does not complete and the “X” icon displays as shown in Figure 21: Check battery voltage (12.0 - 15.5 V). CONSULT A/C adapter is plugged in. Ignition is ON, engine OFF. Transmission is in Park. All C-III plus / VI cables are securely connected. All C-III plus updates are installed. xxxxx xxxxxxxxxxx xxx xxxxxxxxxx Select Home, and restart the reprogram procedure from the beginning. Figure 21 14/25 NTB18-015 35. Follow the on-screen instructions to Erase DTCs. 36. When the entire reprogramming process is complete, the screen in Figure 22 will display. 37. Verify the before and after part numbers are different. 38. Print a copy of this screen (Figure 22) and attach it to the repair order for warranty documentation. 39. Select Confirm. Step 37 31036-XXXXX 31036-XXXXX xxxxxxxxxxxxx xxxxxxxxxxx xxxxxx TRANSMISSION xxxxxxxxxxxxx Step 38 Step 39 Figure 22 Continue to the next page. 15/25 NTB18-015 Transmission Calibration (If needed) NOTE: Before continuing, refer to page 7 to confirm Transmission Calibration is required. 1. Make sure the transmission is warm. It may be helpful to take the vehicle for a drive (approximately 10 minutes) to warm the transmission. 2. Confirm the transmission fluid level is correct. Follow the procedure for Checking the AT Fluid Level in the Electronic Service Manual (ESM), section TM-Transaxle & Transmission. 3. Set the parking brake. 4. Chock the wheels. 5. Connect the CONSULT PC to the vehicle with the plus VI. 6. Start the engine. 7. Turn the A/C system OFF. 8. Start CONSULT-III plus (C-III plus). 16/25 NTB18-015 9. When the plus VI is recognized, select Diagnosis (One System). Step 9 VI is recognized Figure 23 10. Navigate C-III plus to Transmission > Work support (see Figure 24). 11. Select Transmission adjustment. 12. Select Start. Step 11 Step 12 Figure 24 17/25 NTB18-015 NOTE: While performing the Transmission Adjustment procedure, a screen like the one in Figure 25 will display. Review the call outs in Figure 25 explaining the information on this screen. This information will be helpful as you perform the Transmission Adjustment procedure. While C-III plus is performing automatic adjustments, you will hear and feel the transmission changing gear position. Instructions for current step or action. If the procedure stops or is interrupted, the action needed to continue the procedure will be displayed here. Scroll to see all instructions for current step or action. Waiting indicates input or action from you is needed. Executing indicates C-III plus is performing actions. Other items indicating status such as engine speed not ready, or brake switch not ready may be displayed here. Figure 25 Arrows will turn blue indicating procedure progress. 18/25 NTB18-015 NOTE: There are 4 adjustment procedures within the Transmission Adjustment. First Adjustment Procedure 13. Confirm the following conditions (refer to the C-III plus screen): Shift position: D Transmission fluid temperature: 75°C (167°F) – 90°C (194°F) Output speed: 0 RPM Engine speed (control): 600 tr/min (RPM) or more Brake switch (control): ON 14. When the above conditions are met, select Start. Current status will change from Waiting to EXECUTING. NOTE: If current status indicates EXECUTING, wait (about 3 minutes) for the first adjustment procedure to complete. 15. Wait for the first adjustment procedure to complete (about 3 minutes). When complete, current status will change to Waiting. Step 14 Figure 26 19/25 NTB18-015 Second Adjustment Procedure 16. Confirm the following conditions (refer to the C-III plus screen): Shift position: D Transmission fluid temperature: 75°C (167°F) – 90°C (194°F) Output speed: 0 RPM Engine speed (control): 1,250 – 1,750 tr/min (RPM) Brake switch (control): ON 17. When the above conditions are met: Current status will change from Waiting to EXECUTING. Keep the RPM about 1,500 so that when the RPM drops, caused by transmission shifts, it will not interrupt the procedure. If the procedure is interrupted, follow the on screen instructions (which includes turning the ignition OFF and back ON), and then start from the beginning (step 13). NOTE: Keeping the rpm in the correct range is a bit challenging, and may take a few tries (practice) to get it right. 18. Wait for the second adjustment procedure to complete. When complete, current status will change to Waiting. Figure 27 20/25 NTB18-015 Third Adjustment Procedure 19. Confirm the following conditions (refer to the C-III plus screen): Shift position: R Transmission fluid temperature: 75°C (167°F) – 90°C (194°F) Output speed: 0 RPM Engine speed (control): 600 tr/min (RPM) or more Brake switch (control): ON 20. When the above conditions are met: Current status will change from Waiting to EXECUTING. 21. Wait for the third adjustment procedure to complete. When complete, current status will change to Waiting. Figure 28 21/25 NTB18-015 Fourth Adjustment Procedure 22. Confirm the following conditions (refer to the C-III plus screen): Shift position: R Transmission fluid temperature: 75°C (167°F) – 90°C (194°F) Output speed: 0 RPM Engine speed (control): 1,250 – 1,750 tr/min (RPM) Brake switch (control): ON 23. When the above conditions are met: Current status will change from Waiting to EXECUTING. Keep the RPM about 1,500 so that when the RPM drops, caused by transmission shifts, it will not interrupt the procedure. If the procedure is interrupted, follow the on screen instructions and start from the beginning (step 13). 24. Wait for the fourth adjustment procedure to complete. When complete the screen in Figure 30 (next page) will display. Figure 29 22/25 NTB18-015 25. When the Transmission Adjustment has completed (see Figure 30), shift the transmission to Park. 26. Turn the ignition OFF. 27. Select End. Step 27 Figure 30 28. Close C-III plus. 29. Disconnect the plus VI from the vehicle. 30. Test drive the vehicle and make sure it operates correctly and the MIL is OFF. If the MIL comes ON, go back to ASIST for further diagnostic information. Diagnosis and repairs beyond TCM and ECM reprogramming are not covered by this bulletin. The information on page 25 is provided as Service Information for the customer and is not part of the Service Procedure in this bulletin. * * Print the last page (25) and provide it to the customer. * * 23/25 NTB18-015 CLAIMS INFORMATION Submit a Primary Part (PP) type line claim using the following claims coding: DESCRIPTION Reprogram Transmission Control Module PFP OP CODE SYM DIA FRT (1) JX56AA ZE 32 0.6 (1) Refer to the electronic parts catalog (FAST) and use the TCM assembly part number (31036 - XXXXX) as the Primary Failed Part (PFP). OR DESCRIPTION Reprogram Transmission Control Module and Perform Adjustment PFP OP CODE SYM DIA FRT (1) JX57AA ZE 32 1.1 (1) Refer to the electronic parts catalog (FAST) and use the TCM assembly part number (31036 - XXXXX) as the Primary Failed Part (PFP). 24/25 NTB18-015 IMPORTANT INFORMATION FOR THE CUSTOMER Completing the transmission adjustment procedure has erased ALL of the TCM “adaptive learning values” that have accumulated over time. The transmission will shift differently than it did before this procedure was performed (especially for vehicles that have been driven over 1,000 miles). The Aisin 6-speed A/T has the ability to enter into a learning mode once the vehicle meets the following criteria: Make sure there are no warnings in the Meter pertaining to reduced power mode such as low fuel or low DEF. Confirm the vehicle is not in Tow Mode. If in Tow Mode, the vehicle will be prevented from entering into the learn mode. Learning takes place with upshifts at steady accelerator positions from 1st gear through 5th gear continuously and repeatedly once the above criteria have been met. Improvements occur during repeated upshifts. 25/25 NTB18-015