NTB18-015

Service Bulletin Details

Public Details for: NTB18-015

2016-2018 titan xd; vehicle will not move and/or a/t oil temp light flashing this bulletin applies only to vehicles equipped with a cummins 5.0l v8 diesel engine. If you confirm the customer reported the following: while driving in


- 2018 - 2017 - 2016 -

Models from 2018
2018 NISSAN TITAN
Models from 2017
2017 NISSAN TITAN
Models from 2016
2016 NISSAN TITAN
Classification:
Reference:
AT18-001
Date:
NTB18-015
February 16, 2018
2016-2018 TITAN XD; VEHICLE WILL NOT MOVE
AND/OR A/T OIL TEMP LIGHT FLASHING
APPLIED VEHICLES:
APPLIED ENGINE:
APPLIED TRANSMISSION:
2016-2018 Titan XD (A61)
Cummins 5.0L V8 Diesel
6AT – RE6R01A
IF YOU CONFIRM
The customer reported the following:
While driving in conditions where wheel slip can occur (such as dirt, sand, mud,
snow/ice, etc.), or while driving/sitting in traffic at slow speeds or idle:

The red A/T Oil Temp lamp began
flashing,
A/T
OIL TEMP
And/or

Vehicle would not move (the engine felt
like it had no power),
And

Vehicle operation returned to normal
when the engine/transmission was
allowed to cool.
ACTION
1. Compare the vehicle’s current TCM part number to the part number listed in Table A on
page 7.
2. If the current TCM part number matches a part number listed in Table A, follow the
instructions in Table A.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
IMPORTANT: Before starting, make sure:
 ASIST on the CONSULT PC has been synchronized (updated) to the current date.
 All C-III plus software updates (if any) have been installed.
 The CONSULT PC is connected to the internet (Wi-Fi, or cable).
 No DTCs are stored.
TCM Reprogramming
1. Connect the plus Vehicle Interface (plus VI) to the vehicle.
CAUTION: Make sure the plus VI is securly connected. If the plus VI connection is
loose during reprogramming, the process will be interrupted and the TCM may be
damaged.
2. Connect the AC Adapter to the CONSULT PC.
CAUTION: Be sure to connect the AC Adapter. If the CONSULT PC battery
voltage drops during reprogramming, the process will be interrupted and the TCM
may be damaged.
3. Connect the GR8, set to “Power Supply” mode, to the vehicle battery.
CAUTION: Be sure the GR8 is connected securely to the battery. Make sure the
battery voltage stays between 12.0V and 15.5V during reprogramming. If the
battery voltage goes out of this range during reprogramming, the TCM may be
damaged.
4. Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range
of the CONSULT PC and the VI.
CAUTION: Make sure to turn OFF all external Bluetooth® devices. If Bluetooth®
signal waves are within range of the CONSULT PC and the VI during
reprogramming, reprogramming may be interrupted and the TCM may be
damaged.
5. Turn the ignition ON with the engine OFF.

The engine must not start or run during the reprogramming procedure.
6. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC,
blower, rear defogger, audio, NAVI, seat heater, steering wheel heater, etc.
IMPORTANT: Make sure to turn OFF all vehicle electrical loads. Make sure the
battery voltage stays between 12.0V and 15.5V during reprogramming. If the battery
voltage goes out of this range during reprogramming, the TCM may be damaged.
7. Turn ON the CONSULT PC.
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8. Confirm the plus VI is recognized.

The Serial No. will display when the plus VI is recognized.
9. Select Re/programming, Configuration.
Step 8:
plus VI is
recognized
Step
9
Figure 1
10. Use arrows (if needed) to view and read all precautions.
11. Check the box confirming the precautions have been read.
12. Select Next.
Step
10
Step
12
Step
11
Figure 2
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13. Select Nissan, Vehicle Name, and then the correct Model Year.

If the screen in Figure 3 does not display, skip to step 14.
Step
13
Example
Step
13
Figure 3
14. Make sure VIN or Chassis # matches the vehicle VIN.
15. If the correct VIN is displayed, select Confirm.
Step 14
Verify here
Step
15
Figure 4
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16. Select Confirm.
Step
16
Figure 5
17. Select TRANSMISSION on page 2.
Step
17
Figure 6
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18. Select Reprogramming.
Step
18
Figure 7
19. When you get to the screen shown in Figure 8, confirm TCM reprogramming applies as
follows.
a. Find the TCM Part Number and write it on the repair order.
NOTE: This is the current TCM Part Number (P/N).
xxxxxxxxxxx xxxxxx
19a: Current TCM P/N
31036 -XXXXX
xxxxxxxxxxxxxx
xxxxxxxxxxx xxxxxx
xxxxxxxxxxxxxxxxxx
Figure 8
b. Compare the P/N you wrote down to the numbers in the Current TCM Part Number
column in Table A on the next page.

If there is a match, follow the instructions in Table A.

If there is not a match, TCM reprogramming does not apply.
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Table A
Current TCM Part Number: 31036 -
Instructions
EZ02B, EZ02D, EZ03B, EZ03D
1. Complete TCM Reprogramming.
2. Perform Transmission Calibration.
EZ04B, EZ04D, EZ05B, EZ05D,
EZ06B, EZ06D
1. Complete TCM Reprogramming.
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20. Select Save.
Step
20
Figure 9
21. Use arrows (if needed) to view and read all precautions.
22. Check the box confirming the precautions have been read.
23. Select Next.
Step
21
Step
23
Step
22
Figure 10
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24. Read the Current Part Number and Part Number After Reprogramming. They
should be different.
25. Select Next.
Step 24
These numbers
should be
different
Step
25
Figure 11
NOTE:


In some cases, more than one new P/N for reprogramming is available.

If more than one new P/N is available, the screen in Figure 12 displays.

Select and use the reprogramming option that does not have the message
“Caution! Use ONLY with NTBXX-XXX”.
If you get this screen and it is blank (no reprogramming listed), it means there is no
reprogramming available for this vehicle. Close C-III plus and refer back to ASIST for
further diagnosis.
TRANSMISSION
xxxxx-xxxxx
xxxxx-xxxxx
xxxxx-xxxxx xxxxxxxxxxxxxxxxx
xxxxx xxxxx xxxxxxxxxxxxxxxx
Figure 12
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26. Make sure OK is highlighted green (battery voltage must be between 12.0 and 15.5
Volts).
27. Select Next.
IMPORTANT: Battery voltage must stay between 12.0 and 15.5 Volts during
reprogramming or ECM reprogramming may be interrupted and ECM may be damaged.
Monitor battery
voltage here
Step
26
Step
27
Figure 13
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28. Change the ignition to ACC mode.

Make sure the IGN status judgement changes to OK. See Figure 15.
“NG” will display until the
ignition is changed to ACC mode
Figure 14
NOTE: In the next step, the reprogramming process will begin when Start is selected.
29. Select Start.
Monitor battery
voltage here
Step
29
Figure 15
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
If a screen display asking for “Please select your user group”, select USA/CANADA
Dealers.

Before reprogramming will start, you will be required to enter your User Name and
Password.
 The CONSULT PC must be connected to the Internet (Wi-Fi or cable).
 If you do not know your User Name and Password, contact your Service
Manager.
Figure 16
30. Wait for both progress bars to complete.
Step
30
Figure 17
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31. When the screen in Figure 18 displays, reprogramming is complete.
NOTE: If the screen in Figure 18 does not display (indicating that reprogramming did
not complete), refer to TCM Recovery on the next page.
32. Disconnect the GR8 (battery charger) from the vehicle.
33. Select Next.
Step
33
Figure 18
34. Follow the on-screen instructions and change the ignition to ON mode.
Figure 19
NOTE:

In the next step (page 15), you will perform DTC erase.

This operation is required before C-III plus will provide the final reprogramming
confirmation report.
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TCM Recovery
Do not disconnect the plus VI or shut down C-III plus if reprogramming does not
complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 20:

Check battery voltage
(12.0 - 15.5 V).

Ignition is ON, engine OFF.

External Bluetooth® devices
are OFF.

All electrical loads are OFF.

Select retry and follow the
on screen instructions.

xxxxx
xxxxxxxxxxx
xxxxx
“Retry” may not go through
on first attempt and can be
selected more than once.
xxxxxxxxxx
Figure 20
If reprogramming does not complete and the “X” icon displays as shown in
Figure 21:

Check battery voltage
(12.0 - 15.5 V).

CONSULT A/C adapter is
plugged in.

Ignition is ON, engine OFF.

Transmission is in Park.

All C-III plus / VI cables are
securely connected.

All C-III plus updates are
installed.

xxxxx
xxxxxxxxxxx
xxx
xxxxxxxxxx
Select Home, and restart
the reprogram procedure
from the beginning.
Figure 21
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35. Follow the on-screen instructions to Erase DTCs.
36. When the entire reprogramming process is complete, the screen in Figure 22 will
display.
37. Verify the before and after part numbers are different.
38. Print a copy of this screen (Figure 22) and attach it to the repair order for warranty
documentation.
39. Select Confirm.
Step
37
31036-XXXXX
31036-XXXXX
xxxxxxxxxxxxx
xxxxxxxxxxx xxxxxx
TRANSMISSION
xxxxxxxxxxxxx
Step
38
Step
39
Figure 22
Continue to the next page.
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Transmission Calibration (If needed)
NOTE: Before continuing, refer to page 7 to confirm Transmission Calibration is required.
1. Make sure the transmission is warm.

It may be helpful to take the vehicle for a drive (approximately 10 minutes) to warm
the transmission.
2. Confirm the transmission fluid level is correct.

Follow the procedure for Checking the AT Fluid Level in the Electronic Service
Manual (ESM), section TM-Transaxle & Transmission.
3. Set the parking brake.
4. Chock the wheels.
5. Connect the CONSULT PC to the vehicle with the plus VI.
6. Start the engine.
7. Turn the A/C system OFF.
8. Start CONSULT-III plus (C-III plus).
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9. When the plus VI is recognized, select Diagnosis (One System).
Step
9
VI is
recognized
Figure 23
10. Navigate C-III plus to Transmission > Work support (see Figure 24).
11. Select Transmission adjustment.
12. Select Start.
Step
11
Step
12
Figure 24
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NOTE:

While performing the Transmission Adjustment procedure, a screen like the one in
Figure 25 will display.

Review the call outs in Figure 25 explaining the information on this screen.

This information will be helpful as you perform the Transmission Adjustment
procedure.

While C-III plus is performing automatic adjustments, you will hear and feel the
transmission changing gear position.
Instructions for current step or
action.
If the procedure stops or is
interrupted, the action needed
to continue the procedure will
be displayed here.
Scroll to see all
instructions for
current step or
action.
Waiting indicates input or action
from you is needed.
Executing indicates C-III plus is
performing actions.
Other items indicating status
such as engine speed not
ready, or brake switch not ready
may be displayed here.
Figure 25
Arrows will turn blue indicating
procedure progress.
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NOTE: There are 4 adjustment procedures within the Transmission Adjustment.
First Adjustment Procedure
13. Confirm the following conditions (refer to the C-III plus screen):

Shift position: D

Transmission fluid temperature: 75°C (167°F) – 90°C (194°F)

Output speed: 0 RPM

Engine speed (control): 600 tr/min (RPM) or more

Brake switch (control): ON
14. When the above conditions are met, select Start.

Current status will change from Waiting to EXECUTING.
NOTE: If current status indicates EXECUTING, wait (about 3 minutes) for the first
adjustment procedure to complete.
15. Wait for the first adjustment procedure to complete (about 3 minutes).

When complete, current status will change to Waiting.
Step
14
Figure 26
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Second Adjustment Procedure
16. Confirm the following conditions (refer to the C-III plus screen):

Shift position: D

Transmission fluid temperature: 75°C (167°F) – 90°C (194°F)

Output speed: 0 RPM

Engine speed (control): 1,250 – 1,750 tr/min (RPM)

Brake switch (control): ON
17. When the above conditions are met:

Current status will change from Waiting to EXECUTING.

Keep the RPM about 1,500 so that when the RPM drops, caused by transmission
shifts, it will not interrupt the procedure.

If the procedure is interrupted, follow the on screen instructions (which includes
turning the ignition OFF and back ON), and then start from the beginning (step 13).
NOTE: Keeping the rpm in the correct range is a bit challenging, and may take a few
tries (practice) to get it right.
18. Wait for the second adjustment procedure to complete.

When complete, current status will change to Waiting.
Figure 27
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Third Adjustment Procedure
19. Confirm the following conditions (refer to the C-III plus screen):

Shift position: R

Transmission fluid temperature: 75°C (167°F) – 90°C (194°F)

Output speed: 0 RPM

Engine speed (control): 600 tr/min (RPM) or more

Brake switch (control): ON
20. When the above conditions are met:

Current status will change from Waiting to EXECUTING.
21. Wait for the third adjustment procedure to complete.

When complete, current status will change to Waiting.
Figure 28
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Fourth Adjustment Procedure
22. Confirm the following conditions (refer to the C-III plus screen):

Shift position: R

Transmission fluid temperature: 75°C (167°F) – 90°C (194°F)

Output speed: 0 RPM

Engine speed (control): 1,250 – 1,750 tr/min (RPM)

Brake switch (control): ON
23. When the above conditions are met:

Current status will change from Waiting to EXECUTING.

Keep the RPM about 1,500 so that when the RPM drops, caused by transmission
shifts, it will not interrupt the procedure.

If the procedure is interrupted, follow the on screen instructions and start from the
beginning (step 13).
24. Wait for the fourth adjustment procedure to complete.

When complete the screen in Figure 30 (next page) will display.
Figure 29
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25. When the Transmission Adjustment has completed (see Figure 30), shift the
transmission to Park.
26. Turn the ignition OFF.
27. Select End.
Step
27
Figure 30
28. Close C-III plus.
29. Disconnect the plus VI from the vehicle.
30. Test drive the vehicle and make sure it operates correctly and the MIL is OFF.

If the MIL comes ON, go back to ASIST for further diagnostic information.

Diagnosis and repairs beyond TCM and ECM reprogramming are not covered by
this bulletin.
The information on page 25 is provided as Service Information for the customer and is not
part of the Service Procedure in this bulletin.
* * Print the last page (25) and provide it to the customer. * *
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CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
Reprogram Transmission Control
Module
PFP
OP CODE
SYM
DIA
FRT
(1)
JX56AA
ZE
32
0.6
(1) Refer to the electronic parts catalog (FAST) and use the TCM assembly part number
(31036 - XXXXX) as the Primary Failed Part (PFP).
OR
DESCRIPTION
Reprogram Transmission Control
Module and Perform Adjustment
PFP
OP CODE
SYM
DIA
FRT
(1)
JX57AA
ZE
32
1.1
(1) Refer to the electronic parts catalog (FAST) and use the TCM assembly part number
(31036 - XXXXX) as the Primary Failed Part (PFP).
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IMPORTANT INFORMATION FOR THE CUSTOMER

Completing the transmission adjustment procedure has erased ALL of the TCM
“adaptive learning values” that have accumulated over time. The transmission will
shift differently than it did before this procedure was performed (especially for
vehicles that have been driven over 1,000 miles).

The Aisin 6-speed A/T has the ability to enter into a learning mode once the vehicle
meets the following criteria:
 Make sure there are no warnings in the Meter pertaining to reduced power mode
such as low fuel or low DEF.
 Confirm the vehicle is not in Tow Mode. If in Tow Mode, the vehicle will be
prevented from entering into the learn mode.

Learning takes place with upshifts at steady accelerator positions from 1st gear
through 5th gear continuously and repeatedly once the above criteria have been
met. Improvements occur during repeated upshifts.
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