N120NAS1
Service Bulletin Details
Public Details for: N120NAS1
An issue has been identified on certain vehicles within the listed affected vehicle range where, if the message 'service required' is displayed within the instrument cluster (ic), it cannot be cleared and will continue to display this messa
- 2017 -
Page 1 of 5 N120NAS1 TECHNICAL BULLETIN 17 JAN 2018 © Jaguar Land Rover North America, LLC NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land Rover service facility to determine whether this bulletin applies to a specific vehicle. INFORMATION SECTION: 413-08: Information and Message Center SUBJECT/CONCERN: Service Action: Service Reset Function Update AFFECTED VEHICLE RANGE: MODEL: MODEL YEAR: VIN: ASSEMBLY PLANT: https://topix.jaguar.jlrext.com/topix/service/procedure/879328/ODYSSEY_FSA/G221917... 1/17/2018 Page 2 of 5 MODEL: MODEL YEAR: VIN: ASSEMBLY PLANT: Discovery (LR) 2017 039117-047448 Solihull Range Rover Sport (LW) 2017 171673-181303 Solihull Range Rover Sport (LW) 2017 692870-695609 Solihull MARKETS: NORTH AMERICA CONDITION SUMMARY: SITUATION: An issue has been identified on certain vehicles within the listed Affected Vehicle Range where, if the message 'Service Required' is displayed within the Instrument Cluster (IC), it cannot be cleared and will continue to display this message at every vehicle start-up. ACTION: Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the Workshop Procedure detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer. Affected vehicles already in the hands of customers should be updated at the next available opportunity. PARTS: No parts required. https://topix.jaguar.jlrext.com/topix/service/procedure/879328/ODYSSEY_FSA/G221917... 1/17/2018 Page 3 of 5 SPECIAL TOOLS: Jaguar Land Rover-approved Midtronics Battery Power Supply Jaguar Land Rover-approved diagnostic tool with latest PATHFINDER software WARRANTY: NOTE: Check DDW to make sure that a vehicle is affected by this program prior to undertaking any rework action. At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit. Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken. Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time. This program is valid for a limited time only. Warranty claims with a repair date prior to the 30 November 2019 closure date must be submitted or payment within 30 calendar days of completion of the repair. PROGRAM CODE OPTION CODE N120 B DESCRIPTION SRO 88.90.03 TIME (HOURS) PARTS/SUNDRY CODE QTY./VALUE 0.20 - - https://topix.jaguar.jlrext.com/topix/service/procedure/879328/ODYSSEY_FSA/G221917... 1/17/2018 Page 4 of 5 PROGRAM CODE OPTION CODE DESCRIPTION SRO TIME (HOURS) PARTS/SUNDRY CODE QTY./VALUE 0.20 0.20 - - Instrument cluster update N120 C Instrument cluster update Drive in/drive out 88.90.03 02.02.02 Normal Warranty policies and procedures apply. DIAGNOSTIC PROCEDURE: PATHFINDER This Diagnostic Procedure is only for vehicles requiring the Jaguar Land Rover-approved diagnostic tool with PATHFINDER. CAUTIONS: ◾ A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the vehicle battery during diagnosis / module programming. ◾ All ignition ON/OFF requests must be carried out; failure to perform these steps may cause damage to control modules in the vehicle. 1 Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery. 2 NOTE: The Jaguar Land Rover-approved diagnostic tool must be loaded with PATHFINDER version 130 (or later). Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session. https://topix.jaguar.jlrext.com/topix/service/procedure/879328/ODYSSEY_FSA/G221917... 1/17/2018 Page 5 of 5 3 NOTE: The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle Identification Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode if required. Follow the on-screen prompts. 4 Select ECU Diagnostics. 5 Select Instrument Panel Cluster Control Module (IPC). 6 Select Update ECU. 7 8 1 Follow all on-screen instructions until the application completes successfully. 2 When all tasks are complete, go to the next Step. Exit the current session. 1 If required, reset the vehicle to Transit mode. 2 Select the Exit icon. Disconnect the diagnostic tool and battery power supply from the vehicle. https://topix.jaguar.jlrext.com/topix/service/procedure/879328/ODYSSEY_FSA/G221917... 1/17/2018