ZG4_Region Email

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Quality Compliance
Wednesday, March 01, 2017 3:31 PM
Warranty Enhancement Program ZG4 Certain 2008 – 2013 Model Year Highlander and
Highlander Hybrid Vehicles Extension of Warranty Coverage for the Power Back Door
(Internal)
ZG4-Dealer Letter-Published 3.1.2017.pdf; ZG4-Region Letter-Published 3.1.2017.pdf
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty Enhancement
Program to extend the warranty coverage for the Power Back Door on certain 2008 – 2013 model year Highlander
and Highlander Hybrid vehicles.
Background
Certain 2008 – 2013 model year Highlander and Highlander Hybrid vehicles may exhibit a condition where the
Power Back Door does not close properly. In some cases, the Power Back Door may reach the fully closed position
and then reverse to the open position. In other cases, the Power Back Door closes, but produces a pop or clunk
noise.
Although the Power Back Door is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles
(whichever occurs first), we at Toyota care about the customers’ ownership experience. Toyota is now extending the
warranty coverage for repairs related to when the Power Back Door does not close properly as described above.
Covered Vehicles
Approximately 402,500 Highlander and Highlander Hybrid vehicles are covered by this Warranty Enhancement
Program. Approximately 3,500 vehicles involved in this Warranty Enhancement Program were distributed to Puerto
Rico.
Model Name
Highlander
Highlander Hybrid
Model Year
2008 - 2013
Approximate UIO
Production Period
352,900
Early March 2007 – Late November 2013
49,600
Mid-March 2007 – Late October 2013
Warranty Enhancement Program Details
This Warranty Enhancement Program provides enhanced coverage to the vehicles “New Vehicle Limited Warranty”
as it applies to the Power Back Door. The specific condition covered by this program is when the Power Back Door
does not close properly as described above. If the condition is verified, the vehicle will be repaired with a new Power
Back Door under the terms of this Warranty Enhancement Program.


The Primary Coverage offers warranty enhancement until October 25, 2018, regardless of mileage.
After the Primary Coverage, the Secondary Coverage is applicable for 8 years or 150,000 miles from the
vehicle’s date of first use, whichever occurs first.
This coverage is for warranty work performed at an authorized Toyota dealer only. It is subject to the same terms
and conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet.
For example, damage from abuse, an accident, theft and/or vandalism is not covered by the New Vehicle Limited
Warranty or this warranty enhancement.
Please reference the attachments for additional details.
Dealers will be notified on March 1, 2017 at approximately 4:00pm Pacific Time.
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Thank you for your support,
Quality Compliance Department
Toyota Motor Sales, U.S.A., Inc.
Tel. 310-468-5516
Fax 310-381-8095
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