ZLH POL17-01 War
Service Bulletin Details
Public Details for: ZLH POL17-01 War
Warranty policy bulletin pol17-01: lexus has received reports of customer concerns regarding the illumination of the check engine light (malfunction indicator light) due to moisture/water in the air injection pumps and/or air switching val
Models from 2013
2013 LEXUS GX460 |
Models from 2012
2012 LEXUS GX460 |
Models from 2011
2011 LEXUS GX460 |
Models from 2010
2010 LEXUS GX460 |
DISTRIBUTE TO: Service Manager Warranty Administrator Warranty Policy Bulletin No.: POL17-01 Date: 02/15/2017 Page: 1 of 3 SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZLH): WARRANTY EXTENSION FOR AIR INJECTION PUMPS & AIR SWITCHING VALVES ON CERTAIN 2010-2013 MY GX 460 VEHICLES Background Lexus has received reports of customer concerns regarding the illumination of the check engine light (Malfunction Indicator Light) due to moisture/water in the Air Injection Pumps and/or Air Switching Valves. Applicability The Air Injection Pumps and Air Switching Valves are covered by the Lexus New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever occurs first) and by the California Emission Warranty* for 7 years or 70,000 miles (whichever occurs first). However, Lexus is announcing a Warranty Enhancement Program to cover repairs related to illumination of the check engine light (Malfunction Indicator Light) due to moisture/water in the Air Injection Pumps and/or Air Switching Valves. This Warranty enhancement is applicable for ten (10) years from the date-offirst use, or 150,000 miles, whichever occurs first. Not all vehicles are covered by this warranty enhancement. Verify VIN applicability for this Warranty Enhancement by checking Technical Information System (TIS) before completing any repairs. Direct marketing of this Warranty Enhancement is strictly prohibited pursuant to the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of this policy may result in a claim debit. *This Warranty Enhancement Program is subject to all of the terms and conditions set forth in the Toyota New Vehicle Limited Warranty. For example, damage from abuse, an accident, theft and/or vandalism, or repairs to vehicles which are currently or were previously titled as “scrap,” “salvage,” or “dismantled” is not covered by the New Vehicle Limited Warranty or this Warranty Enhancement pursuant to Warranty Policy 4.17, “What Is Not Covered by the Toyota New Vehicle Limited Warranty”. Lexus Warranty Policy Bulletin POL17-01 02/15/17 2 of 3 Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “LSC17A - Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels: • Senior Technician • Master Technician • Master Diagnostic Specialist Claims for repairs that were performed by non-qualified technicians are subject to debit. Claim Submission Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the repair as a Regular warranty claim. Claim Type Repair Program Model GX 460 Opcode CHG29E OFP 17610-0C040 Description Labor Time Inspect Air Injection System + replace air injection pump & ASV + install pump cover 2.3 hr./vehicle Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Warranty Policy Bulletin POL17-01 02/15/17 3 of 3 Replacement Parts All parts replaced for this repair are subject to warranty parts recovery. Model GX 460 Part Number 04006-37138 17610-0C040 Description KIT, AIR SWITCHING VALVE PUMP ASSY, AIR Quantity 1 1 Technical Instructions (Repair Procedures) Technical instructions can be found in L-SB-0028-14, please refer to TIS for additional information. Customer-Paid Repairs or Replacement of Components If a customer has previously paid for the repair to address the condition described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement consideration: Toyota Customer Experience Center - TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 The customer name, address, and telephone number(s) should be included in the request. The customer should allow 4-6 weeks for processing. Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel.