LSC CSD Dealer L

To:
All Toyota Dealer Principals, Service Manager, and Parts Managers (located in AK, AL, AR, AZ,
CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN,
TX, UT, WA, and WY)
Subject:
Limited Service Campaign (LSC) CSD
Certain 2001 through 2004 Model Year Sequoia Vehicles
Frame Inspection
In late 2012 – early 2013 Toyota announced a Limited Service Campaign (LSC C0D) for certain 2001 – 2004
model year Toyota Sequoia vehicles currently registered in specific cold climate areas with high road salts
usage (Cold Climate States*). Toyota is now announcing LSC CSD to also support owners of vehicles that are
not registered in Cold Climate States that believe their vehicle has been or will be operated in cold climate
regions where high road salt is frequently used and/or customers with concerns that their vehicle’s frame has
more-than-normal corrosion.
Vehicles currently registered in the following states will be covered by this LSC CSD: AK, AL, AR, AZ, CA, CO,
FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN, TX, UT, WA, and WY.
Please refer to the Frame Inspection Technical Instructions for the
inspection procedure.
Condition
Toyota has received reports that certain 2001 through 2004 model year Sequoia vehicles operated in specific
cold climate areas with high road salt usage may exhibit more-than-normal corrosion to the vehicle’s frame.
This condition is unrelated to and separate from normal surface rust which is commonly found on metallic
surfaces after some years of usage and/or exposure to the environment.
Limited Service Campaign (LSC) Remedy
If a customer believes his/her vehicle has been or will be operated in cold climate regions of the United states
where high road salt is frequently used and/or customers concerned that their vehicle’s frame has more-thannormal corrosion, dealerships are requested to inspect the vehicles frame for excessive corrosion**. This
inspection will also include a functional and visual check of the spare tire carrier to ensure proper operation.
Based upon the results of the inspection dealership are requested to do one or more of the following at no
charge to the vehicle owner:

If the vehicle’s frame and spare tire carrier passes Toyota’s inspection, no further action is required.

If significant corrosion of the frame is detected based on Toyota’s inspection procedure**, then the vehicle’s
frame and certain supporting hardware will be replaced at no charge to the owner until July 31, 2014
(repairs must be completed by this date).

If the spare tire carrier does not meet Toyota’s inspection criteria**, the spare tire carrier will be replaced at
no charge to the owner until July 31, 2014.
*Cold Climate States and the District of Columbia: CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI & WV
**Please refer to the Technical Instructions for additional details and inspection criteria.
CSD – D – Page 2
1.
Owner Notification
The owner notification will commence in early September 2013.
2.
Dealer/Owner Lists
Summary Reports containing the number of covered vehicles in your dealership’s Primary Marketing Area
(PMA) have been enclosed in the dealer package. Based upon our records, a dealership which does not
have a covered vehicle in their PMA will receive a report indicating so.
3.
Vehicle Coverage
There are approximately 200,000 Sequoia (certain 2001 – 2004 model year) vehicles covered by LSC
CSD.
Model
WMI
Year
2001
Sequoia
5TD
2002
VIN Range
BT44A
BT48A
ZT34A
ZT38A
BT44A
BT48A
ZT34A
VDS
Range
S000139 – S057355
S000147 – S057339
S000148 – S057354
S000217 – S057356
S056458 – S137479
S056457 – S137474
S057361 – S137484
ZT38A
S057366 – S137473
Model
WMI
Year
2003
Sequoia
5TD
2004
VIN Range
VDS
BT44A
BT48A
ZT34A
ZT38A
BT44A
BT48A
ZT34A
ZT38A
Range
S101211 – S205101
S099426 – S205111
S100033 – S205190
S100343 – S205189
S205112 – S233601
S205113 – S233598
S205197 – S238616
S205191 – S238607
The vehicles covered by this campaign were produced from August 2000 to August 2004.
Please note that only owners of the covered vehicles registered in the specific states will be notified. VINs
registered within the specific states will be loaded simultaneously on TIS.
4.
Remedy Procedure
The Supplemental Frame Replacement TI contains the frame inspection criteria, spare tire carrier
functional/visual check, and the procedure for replacing the spare tire carrier and/or frame (if the spare tire
carrier and the frame does not meet Toyota’s inspection criteria).
Ø Verify vehicle eligibility by confirming through TIS prior to performing the inspection/repair.
Ø Dealers that conduct LSC CSD on vehicles not covered under this program will not receive
reimbursement.
5.
Parts and Material Ordering
Frame Replacement Parts Ordering (where applicable):
To assist dealers in determining the correct part number(s) to order, a website has been set up to look up part
numbers by VIN. Please go to http://toyota-frame-parts-lookup.imagespm.info, login, enter the VIN, and the
correct part numbers to order will be displayed. The website is for part(s) application reference only and
will not order the part, nor will it confirm campaign completion status.
•
The parts will need to be ordered through the Dealer Daily Parts system.
•
ETAs for the parts will be available via the normal system.
Note: When first logging in, enter your dealer code and the default password; XXXXX. Upon logging in
the website will ask for you to reset the password and provide an email address.
An illustration of the parts replaced and their location(s) have been provided in the frame replacement Technical
Instructions.
6.
Tools and Equipment
Please refer to the Supplemental Frame Replacement Technical Instruction for a list of tools and
equipment.
CSD – D – Page 3
7.
Warranty Processor Instructions
Verify Vehicle Eligibility:
1. Check the VIN range
2. Check the TIS vehicle Inquiry system
No
No further action required.
Yes
Perform the visual and functional test on the spare tire carrier.
Remove the spare tire.
(Note your findings)
Perform the Pre-Hoist Visual Inspection.
Inspect the frame in the green area specified below for peroration of
10mm or larger .
Yes
Was 10mm or larger perforation found in the green area specified
below?
No
Did the spare tire carrier meet Toyota’s inspection criteria?
No
Yes
Replace the Spare Tire Carrier.
Campaign Completed.
Proceed with Frame and Spare
Tire Carrier Replacement.
CSD – D – Page 4
(Warranty Processor Instructions CONTINUED . . .)
(4WD) Frame Replacement By Outside
Shop – Rust Perforation Found*
(2WD) Frame Replacement By Outside
Shop – Rust Perforation Found*
(4WD) Frame Replacement By Dealer
Rust Perforation Found*
(2WD) Frame Replacement By Dealer
Rust Perforation Found*
Replace the Spare Tire Carrier
Limited
Service
Campaign
Frame Inspection and Spare Tire
Functional and Visual Check
Operation Codes:
Op.
Flat Rate
Code
Hour
P
3626H1
0.6 hr/vehicle
P
P
3626H2
0.9 hr/vehicle
P
P
3626HC
35.0 hr/vehicle
CSD
P
P
3626HD
37.5 hr/vehicle
P
P
3626HE
0.6 hr/vehicle
P
P
3626HU
0.6 hr/vehicle
Note: The flat rate time above includes 0.1 hours for campaign administrative cost per unit.
Allowable Sublet for Limited Service Campaign CSD – Frame Replacement
Sublet: The sublet cost for Frames Replaced at an Independent or Dealer Body Shop should be
claimed under sublet type ‘YF’ using the following formula:
Description
Sublet Amounts
•
•
•
Op. Code 3626HE (2WD)
= Maximum 34.4 hours X Outside Repair Shop Rate
Op. Code 3626HU (4WD)
= Maximum 36.9 hours X Outside Repair Shop Rate
A maximum of $250 per vehicle may be claimed under sublet type ‘YG’ for the cost of transporting vehicles to an
Independent or Dealer Body Shop for Op. Codes 3626HE and 3626HU.
Rental Vehicles:
Op.
Code
Description
3626HF
Vehicle Rental 1-30 Days
(Frame replacement)
3626HG
Vehicle Rental 31-60 Days
(For frame replacement)
Sublet Amounts
Follow the Toyota
Transportation Assistance
Program (TTAP)
Guidelines.
Sublet
Type
DSPM Authorization
RT
Not Required
RT
Required
Rental car for frame replacement is up to 7 days. If frame replacement is delayed due to parts availability,
additional time, up to 30 days, may be claimed. Additional time, up to 60 days, may be claimed only with
DSPM authorization.
(Submit LSC claims following the procedures described in the Toyota Warranty Policy and Procedures Manual.)
CSD – D – Page 5
8.
Customer Handling
Please consider this campaign a great opportunity to focus on assuring customers that Toyota is focused
on their satisfaction. Customers who receive the owner notification may contact your dealership with
questions regarding the letter and/or campaign remedy. Please welcome them to your dealership and
answer any questions that they may have. A Q&A is provided to assure a consistent message is
communicated.
• Customers with additional questions or concerns should be instructed to please contact the Toyota
Customer Experience Center (1-888-270-9371).
• If a customer has previously paid for repairs of his/her vehicle’s frame for this specific condition,
he/she should be instructed to please contact the Toyota Customer Assistance Center at 1-888-2709371.
9.
Media Contacts
For News media inquiries only:
Due to the nature of this LSC, it is imperative that all media contacts (local and national) receive a
consistent message. In this regard, all media contacts must be directed to Cindy Knight (310) 468-2170,
in Toyota Corporate Communications. (Please do not provide these numbers to customers or call if you
are a dealer associate. Please provide these contacts to media associates only.)
As part of our dedication to continuous improvement, changes have been incorporated in the production process to
ensure the highest quality products are provided to our customers.
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.