SET-TSB-17-006

ATTENTION: This Technical Service
Bulletin was issued by Southeast Toyota
Distributors, LLC.
For Toyota Dealers located within the Southeast
Region: Please refer to SET Dealer Daily to obtain
instructions on how to order parts and submit a warranty
claim (If applicable).
For Lexus Dealers or Toyota Dealers NOT located in
Florida, Georgia, Alabama, South Carolina or North
Carolina: For Repair Authorization, Parts Ordering, and
Warranty Claims please contact Southeast Toyota
Distributors Warranty Claims Department:
(888)851-2722
Press 5, then Press 4 for Out of Region SET Repairs
[email protected]
Thank you for your continued support.
6/23/2017
SET -TSB-17-006
Category:
Audio/Visual/Telematics
Section:
Audio/Video
SET ACCESSORY REAR SEAT
ENTERTAINMENT DIAGNOSTIC AND
COMPONENT EXCHANGE INFORMATION
APPLICABILITY
INSTALLED ACCESSORY INFORMATION
DESCRIPTION
ACCESSORY CODE
KIT PART NUMBER
YEAR(S)
MODEL(S)
2015-17
4Runner
DV1000 or DV1010
2015-17
Highlander
DV1000 or DV1010
2015-17
Rav4
2015-17
Sequoia
2015-17
Sienna
DV1000, DV1010, or
DV1020
2015-17
Tundra
DV1000 or DV1010
Rear Seat
Entertainment,
Overhead DVD
00016-00126-01
00016-00126-02
00016-00126-10
00016-00126-11
00016-00126-08
00016-00126-09
00016-00126-07
00016-00126-03
00016-00126-04
00016-00126-05
00016-00126-06
00016-00126-07
DV1000 or DV1010
DV1010
*This Publication does not apply to Vehicles Originally Equipped with a Rear Seat Entertainment from the factory
or Systems added by other manufacturers.
INTRODUCTION
Southeast Toyota (SET) offers Rear Seat Entertainment overhead DVD players as a
Port installed option on various vehicles. These Rear Seat Entertainment systems are
also offered for sale by our dealers as dealer installed accessories.
The purpose of this publication is to provide dealer personnel with the location of
diagnostic information, contact information for diagnostic assistance, and component
exchange center contact information.
WARRANTY INFORMATION
For Dealers located in the Southeast Region, Florida, Georgia, Alabama, South Carolina, or
North Carolina, Submit Warranty claim utilizing the information below.
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
Utilize the SET Accessory Warranty page on SET Dealer Daily for exact component replacement times
Port Installed Option (PIO) - is in effect for 36 months or 36,000 miles from the vehicle’s in-service date, whichever
occurs first. Unless otherwise specified in vehicle VIN inquiry.
Dealer Installed Option (DIO) - is in effect for 12 months, regardless of mileage, from the date the part(s) was
installed on the vehicle or the remainder of any applicable New Vehicle Limited Warranty, whichever provides greater
coverage.
Over the Counter Sale (OCS) - is in effect for 12 months, regardless of mileage, from the date the part(s) were sold.
Labor is not warranted for over-the counter service part replacements.
If you are a dealer located outside of the Southeast Region, please contact the SET Accessory Warranty
Department at (888) 851-2722 or email [email protected] for claim payment instructions.
1
June 23, 2017
2
REAR SEAT ENTERTAINMENT- GENERAL DIAGNOSTICS
ACCESSORY IDENTIFICATION
1. Perform TIS VIN inquiry or Service Lane Search
Fig. 1
a. Port installed accessories are identified by
the accessory code listed in applicability
chart on page 1.
b. Dealer installed accessories can be
identified by part number listed in the
applicability chart on page 1 shown in
service history.
HINT: SET DVD units can also be identified by the
(A) Southeast Toyota Splash screen or (B)
Southeast Toyota logo at the bottom of the
screen. (Fig. 1)
c. This TSB does not apply to vehicles
equipped with Factory Rear Seat
Entertainment systems or systems added
by other manufacturers.
DIAGNOSTIC INFORMATION
• The installation instructions located in the TIS “ACCY” tab contain symptom charts
and wiring diagrams.
•
The Accessory Owner’s manual, included with overhead DVD contains operation
functions including tips on DVD remote control functions.
•
For initial diagnostic support and exchange part assistance, please contact
customer service at 1(866)869-7888.
•
Per “Fixed Right First Time” Protocol, for second or subsequent repairs, create a
TAS case and call SET Accessory Hotline 1(888)851-2722.
Southeast Toyota Distributors, LLC