ZH7_Toyota POL17

DISTRIBUTE TO:
 Service Manager
 Warranty Administrator
Warranty Policy Bulletin
No.:
POL17-10
Date: 07/17/2017
Page:
1 of 4
REVISED 10/02/2017
SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZH7):
WARRANTY EXTENSION FOR FRAME CORROSION ON
CERTAIN 2007-2008 MY TUNDRA VEHICLES
Background
Toyota has received reports of customer concerns in which the vehicles
operated in specific cold climate areas (Cold Climate States) with high road salt
usage may exhibit more-than-normal corrosion with the vehicle’s frame.
On May 21, 2017, a settlement of claims in a class action lawsuit involving
2007 – 2008 Toyota Tundra vehicles regarding frame corrosion was approved.
This class action settlement includes inspection of the customer’s frame, and if
the frames meet or exceed the Rust Perforation Standard based on the Courtordered inspection criteria, the frame will be replaced at no cost to the customer.
Toyota is currently preparing parts for frame replacement.
This settlement will also include CRC (Corrosion Resistant Compound)
application. Toyota is currently preparing parts for CRC application process.
Once available, CRC application will be covered under a separate Limited
Service Campaign (LSC), and will only be available for vehicles registered in the
Cold Climate States1 that pass frame inspection criteria, and did not:


Previously have the frame replaced and/or:
Previously had the frame sprayed with CRC under any previous campaign
Activity
Estimated Launch Timing
Notes
Frame Inspection
Available
As Necessary
Frame
Replacement
September 2017
Customer
Reimbursement
Available
Frame CRC
Application
September 2017
Upon meeting or exceeding the Rust Perforation
Standard based on Court-ordered inspection
criteria
Through Settlement Administrator, see
www.toyotaframesettlement.com
Only for vehicles that do not meet or exceed the
Rust Perforation Standard based on Court-ordered
inspection criteria; only for cold-climate states1;
under separate LSC (H0F); expires May 20, 2019
– District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA,
RI, VA, VT, WI, and WV.
1
Toyota Warranty Policy Bulletin
POL17-10
07/17/17
REVISED 10/02/17
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Applicability
This Warranty Enhancement Program provides enhanced coverage to the
vehicle’s “New Vehicle Limited Warranty” as it applies to frame corrosion. The
specific condition covered by this program is rust that satisfies the Rust
Perforation Standard as per the Settlement Agreement.
This Warranty is applicable for the latter of 12 years from the Date of First
Use (DOFU) or 1 year from the date of final approval (5/21/2017).
If a customer believes their vehicle has been operated in cold climate regions of
the United States where high road salt is frequently used and/or a customer is
concerned that their vehicle’s frame has more-than-normal corrosion, Toyota
dealerships are requested to inspect the vehicle’s frame for corrosion using the
Court-ordered Frame Inspection and Replacement Protocol. Based upon the
results of the inspection, dealerships are requested to do one of the following at
no charge to the vehicle owner:



For warm climate states, if the vehicle’s frame passes Toyota’s inspection,
no further action is required.
For Cold Climate States (District of Columbia (DC), CT, DE, IL, IN, KY,
MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and WV), if
the vehicle’s frame passes Toyota’s inspection, the vehicle may be
eligible to have Corrosion Resistant Compound (CRC) protection applied.
This will be applied under a separate Limited Service Campaign (LSC).
For all states and territories, if the vehicle’s frame meets or exceeds the
standard for frame replacement, the frame will be replaced at no charge
to the customer.
Verify VIN applicability for this Warranty Enhancement by checking TIS before
completing any repairs.
Direct marketing of this Warranty Enhancement is strictly prohibited pursuant to
the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of this
policy may result in a claim debit.
*This Warranty Enhancement Program is subject to the terms of the
Settlement Agreement and conditions set forth in the Toyota New Vehicle
Limited Warranty. The WEP does not apply to vehicles that have flood
damaged titles or vehicles that were sent to a salvage yard, junkyard,
wreckage facility or similar entity.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL17-10
07/17/17
REVISED 10/02/17
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Covered Vehicles
Not all vehicles are covered by this warranty enhancement. Verify VIN
applicability for this warranty enhancement by checking TIS before completing
any repairs.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All
dealership technicians performing this repair are required to successfully
complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair
performed correctly; technicians performing this repair are required to currently
hold at least one of the following certification levels:




Certified Technician (any specialty)
Expert Technician (any specialty)
Master Technician
Master Diagnostic Technician
Claims for repairs that were performed by non-qualified technicians are subject
to debit.
Claim Submission
Claim Type
Repair
Program
Model
Opcode
Description
GHG21A
2007-2008 MY Frame
Inspection – No Significant
Perforation Found
ZH7404
2007-2008 MY Frame
Inspection – Qualifying
Perforation Found – Awaiting
Frame Replacement
Tundra
Labor Time
0.5 hr./vehicle
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim. No OFP is required on the claim.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL17-10
07/17/17
REVISED 10/02/17
4 of 4
Replacement Parts
Replacement Parts will be provided when Frame Replacement activities begin.
Rental
Due to parts procurement limitations, for vehicles that do not pass the Toyota
inspection criteria, rental vehicles will be made available for up to 60 days
(maximum $60 per day) if the vehicle is required to remain at the Toyota Dealer
overnight. In appropriate circumstances, where a customer desires a similar
vehicle, please make an effort to accommodate their request.
Claim Type
Opcode
GHG22A
Repair Program
GHG22B*
Description
2007-2008 MY Vehicle Rental
1-30 Days
Sublet Type
2007-2008 MY Vehicle Rental
31-60 Days
RT
* DSPM Authorization is required for rentals greater than 31 days.
NOTE: Rental invoice MUST be attached to all rental claims. These claims may
be subject to debit if rental invoice is not attached.
Customer-Paid Repairs or Replacement of Components
Customers who previously paid for the replacement of a frame, prior to
January 3, 2017, are required to submit a claim to the settlement administrator
by July 20, 2017 (60 days after final court approval) for reimbursement
consideration by the Court-appointed Settlement Claims Administrator. Those
customers who are eligible for reimbursement will be provided a check by the
settlement administrator. If customers have questions regarding the status of
their reimbursement requests, please have them contact the settlement
administrator at 1-800-481-7948.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.