ZH8_Region Lette

◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
October 12, 2017
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•
August 28, 2017
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•
TOPIC
Sequoia Frame Replacement (ZH8 and ZH9) is now available.
Added additional op codes for Sequoia to cover dealer costs of maintaining vehicles
while waiting for frames, if applicable.
Tacoma Frame Replacement is now available.
Added op code to cover dealer costs of maintaining vehicles while waiting for frames,
if applicable.
The most recent update in the attached Region Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2017 Toyota Motor North America
INTEROFFICE MEMORANDUM
Original Publication Date: July 17, 2017
To:
All Toyota Region and Private Distributor General Managers / Vice Presidents
From:
Bob Waltz
Group Vice-President, Product Quality and Service Support
Subject:
Warranty Enhancement Program ZH6, ZH7, ZH8, ZH9
Certain 2005 – 2010 Model Year Tacoma
Certain 2007 – 2008 Model Year Tundra
Certain 2005 – 2007 Model Year Sequoia
Certain 2008 Model Year Sequoia
Extension of Warranty Coverage for Frame Corrosion
Specific information for Region support is provided below.
Condition
On May 21, 2017, a settlement of claims in a class action lawsuit involving 2005 – 2010 Toyota Tacoma, 2007-2008
Tundra, and 2005-2008 Sequoia vehicles regarding frame corrosion was approved. This finally approved class action
settlement includes inspection of the customer’s frame, and if the frames meet or exceed the Rust Perforation
Standard based upon the Court-ordered inspection criteria, the frame will be replaced at no cost to the customer.
Toyota is currently preparing parts for frame replacement.
This settlement will also include CRC (Corrosion Resistant Compound) application. Toyota is currently preparing
parts for the CRC application process. Once available, CRC application will be covered under a separate Limited
Service Campaign (LSC), and will only be available for vehicles registered in the Cold Climate States1 that pass frame
inspection criteria, and did not:
•
•
Previously have the frame replaced and/or:
Previously had the frame sprayed with CRC under any previous campaign
Model
20052010
Tacoma
20072008
Tundra
20052008
Sequoia
Activity
Frame Inspection
Frame
ReplacementTacoma
Frame
Replacement –
Tundra
Frame
Replacement –
2008 Sequoia
Frame
Replacement –
2005 – 2007
Sequoia
Customer
Reimbursement
Frame CRC
Application
Estimated
Launch Timing*
Available
Notes
As necessary
Available
Upon meeting or exceeding the Rust Perforation Standard
based on Court-ordered inspection criteria
September 2017
Upon meeting or exceeding the Rust Perforation Standard
based on Court-ordered inspection criteria
Available
Upon meeting or exceeding the Rust Perforation Standard
based on Court-ordered inspection criteria
Available
Upon meeting or exceeding the Rust Perforation Standard
based on Court-ordered inspection criteria
Available
Available
(Tacoma and
Sequoia Only)
Through Settlement Administrator; see
www.toyotaframesettlement.com
Only for vehicles that do not meet or exceed the Rust
Perforation Standard based on Court-ordered inspection
criteria; only for cold-climate states1; under separate
Limited Service Campaign (H0F); expires May 21, 2019
© 2017 Toyota Motor North America
W a r r a n t y E n h a n c e m e n t P r o g r a m s [ Z H 6 , Z H 7 , Z H 8 , Z H 9 ] - R - P a g e |2
* Estimated Launch Timing is subject to change based on availability of remedy parts.
1–
District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and
WV.
Dealer Notification
The attached dealer letter will be sent to all Toyota dealers on August 28, 2017 at 3:30 PM PST.
Please reference the attached Dealer Letter for additional details.
Op Code Addition
If your regions receive concerns from dealerships regarding maintenance (battery charging, brake cleaning, etc.)
required on frame replacement vehicles due to vehicle being on their lot for an extended period of time, please have
them use the op code below:
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•
•
•
2005-2008 Tacoma
o Op Code: GHG17A – Sublet Type YB (Max 3 hours X Dealer Labor Rate)
2009-2010 Tacoma
o Op Code: GHG19A – Sublet Type YB (Max 3 hours X Dealer Labor Rate)
2005-2007 Sequoia
o Op Code: GHG23A – Sublet Type YB (Max 3 hours X Dealer Labor Rate)
2008 Sequoia
o Op Code: GHG25A – Sublet Type YB (Max 3 hours X Dealer Labor Rate)
This op code is not included in the Dealer Letters, as we want to avoid any opportunity for abuse.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2017 Toyota Motor North America