TSBELE129_R2

GROUP
ELE
MODEL
2015MY
Multiple Models
NUMBER
129 (Rev 2, 3/7/2018)
DATE
March 2017
TECHNICAL SERVICE BULLETIN
UVO SOFTWARE UPGRADE
SUBJECT:
 NOTICE
This bulletin has been revised and is no longer a Service Action. New/revised
sections of this bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure to upgrade the UVO software on some 2015MY Soul (PS),
Sportage (SL), Optima (TF, QF), Forte (YD), and Sorento (XMa) vehicles to incorporate
Bluetooth and Voice Recognition improvements. Follow the procedure outlined in this bulletin
to perform a software update if the following concern has been duplicated and is present when
tested with a second (2nd) non-customer phone: “Incoming ring volume is too loud” with certain
smartphones (non-iPhone). Additionally, the software update may improve Bluetooth
connectivity.
File Under: 
Circulate To:
X General Manager

X Service Advisors

X Technicians

X Service Manager

X Parts Manager

X Body Shop Manager  Fleet Repair

Page 2 of 6
UVO SOFTWARE UPGRADE
SUBJECT:
Software Inspection Procedure:
1. Start the vehicle or connect the Midtronics GR8-1299 charger.
2.
Record the customer’s radio presets before performing the upgrade.
3.
With the head unit ON, press SETUP.
 NOTICE
Button layouts may differ by
model.
4.
Touch “System”.
5.
Touch “System Information”.
6.
Check the software version and verify
that it matches the versions below:
Model
Current Version
Soul (PS)
Sportage (SL)
Optima (TF, QF)
Forte (YD)
Sorento (XMa)
1.MP.1.007,
008, 009, 010,
011, 012, or 013.
TSB: ELE129 (Rev 2) Multiple Models March 2017
Page 3 of 6
UVO SOFTWARE UPGRADE
SUBJECT:
7.
If performing the upgrade using the KDS
AUM, refer to TSB SST041.
8.
With the S/W version screen displayed,
obtain the USB stick labeled 15MY SA
(AUDIO/UVO) (white) from your Service
Manager and insert it in the vehicle’s
USB port.
Images shown are for demonstration only
purposes and will vary by model.
9.
For Sportage (SL), Optima (TF, QF),
Forte (YD), and Sorento (XMa), press
and hold the CD EJECT button, “FM/AM”
button, and “eServices” button. While
holding the three (3) buttons, use a
ballpoint pen or a similar tool and press
the RESET button (A).
For Soul (PS) vehicles, press and hold
the “FM/AM” button and “eServices”
button. While holding the two (2) buttons,
use a ballpoint pen or a similar tool and
press the RESET button (A).
A
10. The head unit will automatically reset
and begin the program download.
 NOTICE
The
download
will
take
approximately three (3) minutes to
complete
and
should
be
monitored to confirm completion.
Do NOT remove the USB or the
turn the radio or vehicle OFF
while the download is in progress.
TSB: ELE129 (Rev 2) Multiple Models March 2017
Page 4 of 6
UVO SOFTWARE UPGRADE
SUBJECT:
11. Once the download is complete, the
screen as shown to the right should be
displayed.
 NOTICE
If the screen displays “Program
download failed!!”, restart the
procedure from step 3.
12. Press the RESET button (A) using a
ballpoint pen or a similar tool.
 NOTICE
Do NOT remove the USB or turn the
radio or vehicle OFF while the
update is in progress.
A
13. The software upgrade should begin and
the screen as shown to the right should
be displayed.
 NOTICE
The head unit may restart several
times. The update will take
approximately three (3) to five (5)
minutes to complete. Do NOT
remove the USB or turn the radio
or vehicle OFF while the update is
in progress.
14. The head unit will automatically restart
once the upgrade is complete.
TSB: ELE129 (Rev 2) Multiple Models March 2017
Page 5 of 6
UVO SOFTWARE UPGRADE
SUBJECT:
15. Verify that the software upgrade is
sucessful by checking the software
version by following software inspection
procedure steps 3 to 6 on page 2 of this
bulletin. If update is not successful,
restart the procedure from step 3.
Model
New Version
Soul (PS)
Sportage (SL)
Optima (TF, QF)
Forte (YD)
Sorento (XMa)
1.MP.1.021
16. Reprogram the customer’s radio presets
if necessary.
17. Pair a phone and make a call confirming
Bluetooth is operational. Delete phone
from system after testing.
18. Use voice recognition to pull up a radio
station and confirm voice recognition is
operational.
19. Assist or advise customer that they
should delete phone pairings and re-pair
all phones.
TSB: ELE129 (Rev 2) Multiple Models March 2017
Page 6 of 6
UVO SOFTWARE UPGRADE
SUBJECT:
AFFECTED VEHICLE RANGE:
Model
Production Date Range
Soul (PS)
June 16, 2014 to January 15, 2015
Sportage (SL)
June 2, 2014 to January 9, 2015
Optima (TF)
April 23, 2014 to December 12, 2014
Forte (YD)
April 15, 2014 to December 31, 2014
Optima (QF)
May 2, 2014 to February 18, 2015
Sorento (XMa)
December 18, 2013 to December 5, 2014
REQUIRED PART:
Part Name
Description
Software Upgrade
USB Drive
Figure
Comments
This software upgrade can
also be performed using
KDS and AUM.
15MY SA
(AUDIO/UVO)
Additional USB drives
are not available.
WARRANTY INFORMATION:
N Code: M41 C Code: ZZ9
Model
Claim
Type
Causal
P/N
Qty.
Repair
Description
Labor
Op Code
Soul (PS)
96160
B2020CA
28325F20
Sportage (SL)
96174
3W000
28325F20
Optima (TF)
96174
2T100
28325F13
W
0
UVO Software
Upgrade
Forte (YD)
96174
A7900
28325F03
Optima (QF)
96160
2T000
28325F13
Sorento (XMa)
96174
1UAA0
28325F20
TSB: ELE129 (Rev 2) Multiple Models March 2017
Op
Time
Replacement
P/N
Qty.
0.3
M/H
N/A
0