PC601 2016-18

CAMPAIGN
BULLETIN
SERVICE CAMPAIGN
Left Hand Engine Mounting Insulator
Voluntary Service Campaign
Reference: PC601
Date: March 2, 2018
Attention: Dealer Principal, Sales, Service & Parts Managers
UPDATE March 2, 2018
Please discard earlier versions of this bulletin
The announcement from January 18, 2018 has been revised to include:
 Retailed vehicles affected by this campaign are now include in this announcement
 Campaign repair bulletin, NTB18-002 has been revised to include the location of a
repair video, which is now available in Virtual Academy under the Tech Training
Garage Videos tab. See video #554: “2016-17 Rogue Left Hand Engine Mount
Insulator Campaign”.
 Nissan has developed a parts shipment plan for use on retailed units. Parts (2 per
dealer) will begin to arrive at dealerships on Monday, March 5, 2018.
o Dealers may order parts via normal ordering process beginning March 12, 2018,
if additional parts are needed.
Affected
Models/Years:
2016-18 Rogue (T32)
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
105,507
2,316
January 18, 2018
NO
***** Campaign Summary*****
Nissan is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the left
hand (LH) engine-mounting insulator.
On some of the affected vehicles, the LH engine-mounting insulator may have been manufactured
out of specification, and could break. To help prevent this from occurring, Nissan will inspect the LH
engine-mounting insulator and replace it if needed at no cost to the customer for parts and labor.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign or DBS National Service
History – Open Campaign I.D. PC601.
2. Dealers are requested to repair any affected vehicles in dealer new or pre-owned inventory to
ensure customer satisfaction.
 New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
3. Dealers should use NTB18-002 to inspect and, if necessary, remedy any vehicles subject to
this campaign.
4. Once repaired, dealers should submit the claim, using the claims coding provided, and
release the vehicle.
CAMPAIGN ID: PC601 | REVISION 1
***** Release Schedule *****
Parts
Special
Tool

Nissan has temporarily placed parts on restriction:
o Nissan previously shipped 1 part to each dealer with affected new
vehicle inventory on January 19, 2018.
o Nissan will ship two (2) parts to each dealer for use on retailed vehicles.
Parts will begin to arrive Monday, March 5, 2018.
o Dealers may order parts via normal ordering process beginning March
12, 2018 if additional parts are needed.
 Most vehicles will not require parts replacement. Nissan estimates ~15% of
engine-mounting insulators inspected will require replacement.
NOTE: Parts are only necessary if the inspection of vulcanization mold
number and specific molding marks indicate replacement is necessary.
 Parts replaced under this campaign activity may be collected. Follow the
inspection procedure the campaign bulletin prior to determining the
necessity of replacing any parts.
 Pursuant to APRM policy 2.34.4, dealers are expected to comply with the parts
return procedure. Dealers will be charged back for parts and labor found
to be out of compliance with inspection and repair guidelines.
NOTE: Parts requested are VIN and repair order specific. It is important
for dealers to return parts applicable to the VIN and repair order
identified.
 J-52524 16mm Torque Adapter is required
o This required tool was shipped to dealers the week of January 18, 2018.
Additional tools are available via TechMate @ 1-800-662-2001
Repair

Owner
Notification
Nissan will begin notifying owners of all potentially affected vehicles in March
2018 via U.S. Mail.
NTB18-002
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open
Campaigns using the appropriate Campaign I.D. for the campaign status on each vehicle falling
within the range of this voluntary service campaign, which for any reason enters the service
department. This includes vehicles purchased from private parties or presented by transient
(tourist) owners and vehicles in dealer inventory. If a VIN subject to this voluntary service
campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the
appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
CAMPAIGN ID: PC601 | REVISION 1
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No, but it is important that all vehicles subject to this service campaign be inspected and
remedied, if necessary.
Q.
What is the reason for this Voluntary Service Campaign?
A.
Due to some changes made during molding modification, the left hand (LH) engine-mounting
insulator may break during normal driving conditions. If the engine-mounting insulator
breaks, the engine may descend and make contact with the suspension member, causing
abnormal noise.
Q.
What will be the corrective action?
A.
Dealers will inspect the vulcanization mold number on the engine-mounting insulator and, if
applicable for specific molding marks. If necessary, the engine-mounting insulator will be
replaced based on these inspection results.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, could take up to one
and a half (1.5) hours to complete if the engine-mounting insulator requires replacement.
However, your Nissan dealer may require your vehicle for a longer period of time based upon
their work schedule.
Q.
When will vehicle owners be notified?
A.
Nissan will begin notifying owners of all potentially affected vehicles in March 2018 via U.S.
Mail.
Q.
Are parts readily available?
A.
Yes, parts are only necessary if the inspection of the vulcanization mold number and specific
molding marks indicate replacement is necessary. Nissan will ship two (2) parts to each
dealer beginning March 5, 2018.
Parts may be ordered via normal process beginning March 12, 2018 if additional parts are
needed.
CAMPAIGN ID: PC601 | REVISION 1
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
Will alternate transportation be provided while the dealer is awaiting parts?
A.
If parts replacement is necessary, and upon customer request, rental is covered by the
campaign while parts are on order.
EXPENSE CODE
501
502
DESCRIPTION
Towing
AMOUNT
$100 (Max)
Rental Expense
$120 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.
Please refer to WBI17-011 for additional information on application of rental reimbursement.
Q.
I did not receive a letter, how can I tell if my vehicle is affected?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Is there any charge for the repair?
A.
No, the inspection and, if necessary, remedy will be performed for the customer free of
charge for parts and labor.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the voluntary service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
Q.
What model year vehicles are involved?
A.
Certain 2016-18 Nissan Rogue (T32) vehicles within a specific production range are affected.
CAMPAIGN ID: PC601 | REVISION 1
Q.
How many vehicles are involved in the service campaign?
A.
Affected vehicle counts are:
Country
Rogue (T32)
CANADA
34,083
USA
103,842
GUAM
27
PUERTO RICO
1,627
SAIPAN
1
Total
139/590
Make/Model
Dates of Manufacture

MY2016-18 Nissan Rogue (T32)
Produced in Smyrna, TN between September 1,
2016 and July 14, 2017
o 5 vehicles in USA and 3 in other
markets were affected for MY18
Q.
Are you experiencing this condition on any other Nissan (or Infiniti) models?
A.
No.
CAMPAIGN ID: PC601 | REVISION 1