A901788 2049741-

90 Message "SOS emergency call: malfunction!" warning message in DIS without a DTC
90 17 88 2049741/1 December 13, 2017.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A5, Q5,
and Q7
2017 - 2018
All
With connected gateway
Condition
A sporadic or permanent warning message appears in the
driver information system (DIS) (Figure 1).
Figure 1. Warning message “Emergency call
function: malfunction!”
The message can appear in the instrument cluster without DTCs logged in the data bus diagnostic interface,
J533 (address word 0019).
Note:
There are no DTC(s) for this message, if there is a DTC associated with the message then diagnose the
concern further.
Technical Background
The software needs to be updated in the data bus diagnostic interface, J533 (address word 0019).
Production Solution
Not applicable.
Page 1 of 2
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
No repair is available at this time.
1. Do not perform any repairs. Any repairs for this concern may be denied.
2. Instruct the customer that this condition is known, and a solution is under development.
3. This TSB will be updated when a solution is available.
Warranty
A parts replacement or repairs do not fix the problem. Any repairs for this concern may be denied.
Additional Information
All parts and service references provided in this TSB (2049741) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 2 of 2
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.