Bulletin - Updat

Technical Service Bulletin
91Q5 UPDATE – Software Update for MMI (NVLW)
November 14, 2017
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3, A5 and
Q5
2018
See ELSA
See ELSA
Condition
This Update has been proactively released to prevent the following condition from occurring in the vehicle:
On Audi vehicles with Audi Smartphone Interface (ASI) manufactured within a specific period, an error may occur
in the smartphone connection.
This Update is in effect until removed.
Vehicle must meet all of the following criteria:
•
Procedure is valid only for vehicles that show the 91Q5 code in the Elsa Campaign/Action Information
screen on the day of repair.
•
Vehicle must be within the New Vehicle Limited Warranty.
•
Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
•
Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Technical Background
On Audi vehicles with Audi Smartphone Interface (ASI) manufactured within a specific period, an error may occur
in the smartphone connection.
© 2017 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
SVM Update Instructions – Vehicles with Criteria 02 or 04:
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions
and TSB 2047812: SD Creator: How to setup and use the SD Creator for obtaining vehicle software
updates via the MirrorServer.
2. Attach an appropriate battery charger to the vehicle.
3. Switch on the hazard warning lights.
CAUTION
The procedure may cancel itself if the hazard
warning lights are not switched on. The hazard
warning lights prevent the system from switching to
bus sleep mode during the update.
4. Attach the scan tool to the vehicle using an USB cable.
5. Confirm that the scan tool is communicating with the diagnostic head by USB . If the
Bluetooth symbol is shown  then disconnect the diagnostic head from the vehicle and then
reattach the USB cable to the diagnostic head and then reattach to the vehicle.
© 2017 Audi of America, Inc.
Page 2 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
6. Criteria 02 Vehicles Only: Insert SD Card, part number 4M0 906 961 AS into the SD1 slot on the radio.
• SD Card, part number 4M0 906 961 AS, can be created by using the SD Creator software.
7. Continued for Criteria 02 and 04 Vehicles: Using Flashing, perform the update using the SVM action
code, 91Q5A765.
NOTE
This SVM code will update all required control
modules automatically. The flashing process
only has to be performed once.
8. After the Flashing test plan has completed upload log online.
NOTE
Before exiting the Flashing program:
1. Turn the ignition off.
2. Start the engine and let it run for a few
seconds.
3. Turn the ignition off and then back on
again.
© 2017 Audi of America, Inc.
Page 3 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number
91Q5
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark Labor as causal
Do not claim wash/loaner under this action
02
Connect battery charger.
Labor operation: 2706 8950
10 T.U.
--AND—
Connect vehicle diagnostic tester, perform software update for MMI.
Labor operation: 9195 25 99
Time state on diagnostic
protocol (max 100 T.U.)
Continued on next page.
© 2017 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Criteria I.D.
04
Connect battery charger.
Labor operation: 2706 8950
10 T.U.
--AND—
Connect vehicle diagnostic tester, perform software update for MMI.
Labor operation: 9195 26 99
Time state on diagnostic
protocol (max 40 T.U.)
© 2017 Audi of America, Inc.
Page 5 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Actions Some of the affected vehicles may be involved in additional Actions.
Please check your Elsa Campaign/Action Information screen so that any
additional required work can be done simultaneously.
Verifying Vehicle
Eligibility
To verify vehicle eligibility for this Update, always check the Elsa
Campaign/Action Information screen. The Elsa system is the only binding
inquiry and verification system; other systems are not valid and may
result in non-payment of a claim.
Help for Claim
Entry
For questions regarding claim entry, contact Audi Warranty.
Required
Customer
Notification
Inform your customer in writing by recording on the Repair Order any and
all work that was conducted on the vehicle, including any and all updates
completed under this Update.
Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check Elsa
for the most current version of this document.
© 2017 Audi of America, Inc.
Page 6 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.