T-SB-0017-18

T-SB-0017-18
March 1, 2018
Rear Door Outside Handle Squeak
Service
Category
Vehicle Exterior
Section
Door/Hatch
Market USA
Applicability
YEAR(S)
MODEL(S)
2017 - 2018
C-HR
ADDITIONAL INFORMATION
Introduction
Some 2017 – 2018 model year C-HR vehicles may exhibit a squeak from the rear door outside
handle(s). This condition may be present under hot and/or sunny conditions during door handle
operation or when pressing against the handle clip location. Follow the Repair Procedure in this
bulletin to address this condition.
Production Change Information
This bulletin applies to vehicles produced BEFORE the Production Change Effective VIN
shown below.
MODEL
PRODUCTION CHANGE EFFECTIVE VIN
C-HR
NMTKZ3BX#0R127897
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
BD1705
Install Rear Door Outside Handle Seal
2.8
91
57
BD1705A
Opposite Side
2.4
69230-F4010-XX
69240-F4010-XX
APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2018 Toyota Motor Sales, USA
Page 1 of 4
T-SB-0017-18
March 1, 2018
Page 2 of 4
Rear Door Outside Handle Squeak
Parts Information
SIDE
PART NUMBER
PART NAME
QTY
Seal, Outside Door Handle
2
75763-F4010
Rear Door Window Frame, Upper Moulding
1
69227-F4010
Rear Door Outside Handle Cover
1
Seal, Outside Door Handle
2
75764-F4010
Rear Door Belt Moulding Assy
1
69228-F4010
Rear Door Outside Handle Cover
1
PREVIOUS
NEW
N/A
69219-10020
RH
N/A
LH
69219-10020
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Plastic Pry Tool Kit*
00002-06020-01
1
* Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
REQUIRED TOOLS & MATERIAL
QUANTITY
#2 Phillips Screwdriver
1
#2 Flat Head Screwdriver
1
Ratchet W/ 10mm Socket
1
Repair Procedure
1. Confirm the condition exists.
Is a squeak present during rear door outside handle operation or when pressing against the
handle clip location?
 YES — Continue to step 2.

NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
2. Remove the rear door outside handle assembly.
Refer to TIS, applicable model and model year Repair Manual:

2017 – 2018 C-HR:
Vehicle Exterior – Door/Hatch – “Door / Hatch: Rear Door: Disassembly”
© 2018 Toyota Motor Sales, USA
T-SB-0017-18
March 1, 2018
Page 3 of 4
Rear Door Outside Handle Squeak
Repair Procedure (continued)
3. Using the door panel access hole, disengage the outside door handle claw by gently pushing
upward on the clip with a flat head screwdriver.
NOTICE
Do NOT pull outward on the outside handle without the claws disengaged. This can damage
the door panel surface and the outside door handle, requiring repair of the door panel and/or
the door handle.
Figure 1. Inner Door Panel Access Hole
Figure 2.
5
1
c
2
6
4
4
3
c
3
c
7
2
4
8
c
9
c
1
RR Claw Section
2
RR Door Outside Handle
3
Inner Panel
4
Outer Panel
5
FR Claw Section
6
RR Door Outside Handle
7
Claw View
8
Clip
9
Flat Head Screwdriver
© 2018 Toyota Motor Sales, USA
T-SB-0017-18
March 1, 2018
Page 4 of 4
Rear Door Outside Handle Squeak
Repair Procedure (continued)
4. Locate the outside handle claw attachment
holes in the door panel.
Figure 3. LH Rear Door
NOTE
The outside handle claw attachment holes
are in the same location on the RH rear door.
1
c
1
5. Install the NEW outside door handle seals
(two per door) as shown.
Outside Handle Claw Attachment Hole
Figure 4.
NOTE
After attaching the outside door handle
seals, the body hole for the claw should NOT
be visible from the side seal holes.
1
c
3
c
2
c
1
Body Hole for the Claw
2
Side Tape Hole
3
Outside Door Handle Seal
6. Reinstall the outside door handle assembly.
Refer to TIS, applicable model and model year Repair Manual:

2017 – 2018 C-HR:
Vehicle Exterior – Door/Hatch – “Door / Hatch: Rear Door: Reassembly”
7. Confirm the squeak is no longer present by pressing against the clip location on the handle
and opening the door.
© 2018 Toyota Motor Sales, USA